Danielle at the front desk is awesome!! Friendly helpful!! And the staff doing mri are great!!read more

The billing side is a disaster, they outsourced the billing department and they are completely…read moreclueless on to handle billing issues. I will never use Princeton Radiology again because of this issue, been battling a refund issue for months, and the support with this outsourced billing is worthless and useless, you gert what you pay for as the old saying goes!!!

They provided me with a great mri experience! My wife helped me with setting up the appointment and…read morethe office staff and workers were nice and super empathetic and friendly. I highly recommend them for your radiology needs!

My disabled daughter was denied treatment at Princeton Radiology in Monroe, NJ on Friday June…read more26,2026. I was told that it would take to long to perform a follow-up ultrasound- as other patients were waiting. My daughter was denied care of her follow up US of her DVT. Very disappointed in staff's professionalism.

The equipment used was a Hitachi scanner with 1.5 software…read more The technician was very friendly and helped with the correct positioning of my MRI scan. He went out of his way to complete the full imaging and even copied for me two discs when completed. Thanks Shad for your great service !

From the owner: MRI/MRA High field, Ultrasounds, Echocardiogram, Mammographyread more

After having a good visit here yesterday and then reading the harsh reviews and ratings, all I can…read moresay is, the staff here is working hard for the health of their patients and deserves more appreciation! The technicians who did the MRI and scans were polite and professional. The facility is clean and comfortable. There is plenty of free parking and the building is easy to find and in a convenient location. The administration is switching to paperless, and during this transition time, patients are required to fill out a bunch of paperwork and then fill out a duplicate questionnaire on a digital tablet. Yes, it is repetitive and annoying. I wish administration had figured out a better way. But there is no reason for patients to be aggressive to the front desk staff over this policy that they are obligated to follow as part of their job. Also, this is not an emergency room, and anyone who complains about that, needs to realize what this facility is here for--imaging. While I was waiting, I saw someone come asking for emergency medical treatment. The woman at the front desk explained that he would need to go to the ER. (I didn't hear what his illness was). Furthermore, a patient needs to have a prescription from a Dr to come here. I saw another person walk in saying he needed an xray and when the staff explained they can't do one without a Dr's signed Rx, he was angry. Lastly, the front desk staff requests every patient to use Purell upon entering. One woman I saw refused to sanitize her hands, saying she had just done it in her car before coming into the building. The front desk staff asked three times nicely and the woman refused every time. Guess what? The fourth time, the receptionist took an angry tone and then the woman complied while making a face. Based on what I witnessed and experienced yesterday, I think the staff here are doing a amazing job contending with problematic situations all day long! Everyone who is still coming to work in health care these days has my gratitude!

I had a very disappointing experience at the University Radiology Group location in East Brunswick…read more This is not the first time I've noticed that I am directed to use the self-check-in iPad while other patients who arrive after me are immediately called to the front desk and assisted by staff. During my most recent visit, there was no one being helped when I approached the front desk, yet I was told to use the iPad instead of being assisted. While I was checking in, other patients arrived and were immediately called to the desk. I politely asked why they were being helped while I was always sent to the iPad. The front desk employee told me it was because those patients were walk-ins. I then asked, "How did you know I had an appointment if I hadn't even said a word or given you my name? My appointment isn't written on my clothes." I felt the explanation did not make sense and did not address why I was being treated differently. The situation became even more upsetting when one of the front desk employees raised her voice. When I respectfully asked her to lower it, she replied, "I was born like that." It was only after I told her I was going to record the interaction that she lowered her voice. I found this behavior unprofessional and disrespectful. I felt I was treated differently from other patients. I cannot say why, but because this has happened more than once, it left me questioning whether I was being treated fairly. Every patient deserves to be treated with the same courtesy, respect, and professionalism. I do want to recognize that the radiology technologist who performed my exam was kind, professional, and respectful. My complaint is specifically about my experience with the front desk staff, not the clinical care I received. I hope management addresses this issue and ensures all patients are treated consistently and respectfully from the moment they arrive.

Five Stars for one of the only standing MRI diagnostic imaging machines in New Jersey which also…read morejust happens to be staffed by an incredible team of helpful and friendly professional technicians.    I can personally and unequivocally say that I Highly Recommend East Brunswick Open MRI and their state of the art facilities.

The two star is for the front office that answers the phones. She is just making up things and…read moreprocedures. I never had any instances where my report was not available online or not emailed to me, plenty times from othe r imagecare centers. But she made up some irrational reasons that she can't email me my report telling me she didn't know my identity i said what about I tell you my name , my insurance ID ,birth date and/or place of residence. As she couldn't find any reasons , she just HUNG up on me. This left a horrible taste in my mouth. IF her manager is seeing this , this is an ultimate problem you should resolve today! The technician was good overall . The images came out ok . But would I use this facility again which is 1.5 hour from my house. Most likely not!

Have been using Dr. Philip Reid who is thorough and very educated. Wonderful bedside manner. This…read morecenter is terrific. They are organized, clean and caring. We are always taken immediately upon arrival. Very efficient. There are comfortable chairs for whatever treatment you are getting. My husband had a phlebotomy here. It was his 4th one. It is monitored closely. There are other RCCA centers but they are not all connected. This is the one you want to go to.

These health care professionals are the best! Go out of…read moretheir way to make you comfortable in a scary situation'