Not a good experience. They weren't willing to honor the warranty repair for their original work-- wanted us to pay for a completely new repair. The person at the check-in counter confronted us about going to a different shop before them (the other shop discovered this warranty repair was needed). Prices are much higher than other locations, which is the reason we had taken our car to a different shop, and is also the reason we will not be back. read more

We dropped in on them with an emergency on a Saturday - a/c went out on a long hot drive from Austin to Kansas City. Understanding that we needed back on the road ASAP, they got us in, quickly diagnosed the problem and were honest about it - it just needed an inexpensive filter cleaning - and made my family very comfortable while we waited. They were very friendly, courteous and had us cool and driving in about an hour. If I lived in Denton, I would go back in a heartbeat. read more

Ripoff Alert!!! It's hard to find a mechanic shop you can trust and when it comes to Advanced Auto Repair my advice is to keep looking! I was tired of overpaying for service at the dealership and decided to give Advanced Auto Repair a try. I'm so sorry I did. In my case I was overcharged on parts and labor by hundreds. Even compared to Park Place Jaguar! These ass clowns charged me $1,350 for an alternator that the dealer charges less than $900 for. The labor was also more expensive. This is only one example on the horrendous bill I got. I took my Jaguar XF to a legit Jaguar mechanic shop and showed them my invoice from Advance Auto Repair. They were shocked and asked if there was any way to get some of my money back. I took a huge screwing by these guys and I'm embarrassed I fell for it. Stay away. Do yourself a favor and take your car to any shop other than Advanced Auto Repair. I can't imagine any shop can be worse. They are crooks and I'm not sure how they sleep at night. I'm not someone that is angry because my bill was high. I understand that repairs can be legitimately expensive. I'm angry at being so overcharged. As evidence, if you'd like to see my Advanced Auto Repair bill to compare with dealer pricing you can contact me at: rhawkins06@gmail.com. read more

If you're a woman be wary they will try to take advantage of you. They will talk down to you and try to price gouge you. Take your business elsewhere. read more

Amazing place!!! Definitely, the place you can trust. Used to bring my cars to one of the local joint for years, but when I found out that none of them were licensed Tech, former & present alcoholics & drug addicts, I gave it a try at "Advanced Auto Repair". They mailed me a flyer & after reading the reviews, I'm glad I used their service. I regret that I brought my cars to xxxx xxx for years. Should've brought my cars to these guys at Advanced long time ago,they are genuinely honest & super nice. I know I've been screwed before by xxxx xxx -many $$$ spent & I know now that majority of services done was unnecessary!!! I have already recommended to my staff & customers. Thank You to all the staff at Advanced. You guys are AWESOME!!! Ladies, don't get screwed by others. Spend your hard earned $$$ at this place, nowhere else !!! read more

This place is great! The staff was friendly and helpful. The waiting area is clean with complimentary coffee, water, soda, and snacks. If you have to drop your car off, and live close, they will offer to take you back to your house so you do not have to Uber. The best part about it is they are a locally owned business in Denton, and support the local community. I will definitely be back for continuous oil changes, tires, and any auto repair needed. read more

I called Advanced Auto Repair in Denton on Wednesday (1/16/19) and spoke with Charles. I told Charles I had some squeaky brakes I needed checked out and repaired if needed. Charles asked if I could bring it in that night. I told Charles the earliest I could come in was Saturday and could be there at 8am when they opened. Charles confirmed my information and set the appointment. I arrived on Saturday the 19th at the scheduled time and was greeted by Jack. I told him I had spoken with Charles earlier in the week and had set an appointment up. Charles over heard and told Jack I had spoken with him and it was for my brakes. Jack and I did a walk around on my Jeep and I described the issue I was having. I handed him the key stating I was running errands, getting breakfast and would be back later. Jack stated it should take about an hour and a half. This was great, things weren't going to take as long as I thought and it was only 8:10am. I called my wife and told her I wouldn't need a ride. I returned to the shop a little after 9:00 to find my Jeep parked exactly where I left it. No big deal because I thought 90 minutes was a little generous. I called my wife and told her I would need a ride after all. I let Charles know I was leaving and to let me know the status. We ran our errands and stopped for a late coffee. I decided to call the shop and see if they had an ETA. It was 11:48am and I spoke with Floyd. I explained who I was and asked if I could get an ETA. He placed me on hold for 9 minutes. When he returned, he explained he had run to the back of the shop (which I assume is pretty far away) and my Jeep is up next. Ten minutes later, Jack called and told me they had actually looked at the Jeep it just hadn't appeared on Floyd's screen (I assume this screen is at the back of the shop). He told me the brakes were still within safety specs, but I had a bad seal on the rear axle. Great, let's get the rear axle taken care. Jack said he would get a price together and call me back. My wife and I decided to get lunch. After lunch I decided to head to the shop because I hadn't received a phone call from Jack yet. I arrived at the shop at 1:10pm to find there was still no price or work being done. Jack took my email and said he would shoot the price over soon. He also said we wouldn't worry about making any payments today and he would just charge me for the evaluation when I get the actual work done. Now I asked the question I wish I had asked earlier, "Will the work get done today?" Jack told me "no", today was only for the evaluation. It was now 1:20pm, 5 hours and 20 minutes past my 8am appointment I had set with Charles. I told Jack to just let me pay for the evaluation, give me my key and I'll be on my way. Jack provided the only positive experience I had by not charging me an evaluation fee I had no idea was being charged in the first place. Jack apologized on my way out and said he would still email me the quote (which as of 3:30pm I still don't have). At this point, the price could be zero and I wouldn't let them do the work. read more

Greedy auto mechanics! Our vehicle was towed into highly recommended Advanced Auto for transmission issues. Our service advisor Cindy, followed up 2 days later with the diagnostic test results, quoting approx. 5300-5500 dollars to replacing transmission, reprogram and 4 wheel alignment. That was OEM, brand new parts with warranty. Fixing /rebuilding was "just as much without as good of a warranty". (so what's that saying about the workmanship of the product). DEALERSHIP QUOTED ME 4200.00-- 4600.00. New parts and warranty! I towed the vehicle for a second opinion before finally had the dealership handle the Repairs, not replacement. I'm glad Advanced Auto charged me for the diagnostic test!( THAT WAS COMPLETELY NOT ACCURATE!) PS. Google any other local shop, most will provide a FREE diagnostic testing for your repairs! Be cautious! read more

In general, I think they over-charge, however once they work on a problem it is fixed. I've never had to take my car back because a problem wasn't resolved the first time. read more

I am not too happy about the dealership giving me a cheaper quote than a repair shop. I was quoted almost $3,000 to fix an a/c/compressor issue. It is actually almost half that cost from the dealership. Unfortunately, I did not have the luxury of getting other quotes from other shops today because my car was not able to be driven this morning and I had to call for a tow. I am pretty sure they took advantage of that issue. read more

They give first rate service and customer care. I have an Audi, and I thought I would give them a try for an oil change and brakes. They are the only service place in Denton that has the same diagnostic computer that the dealers have and their prices are much better than the dealer's. They gave exceptional service and went above and beyond my expectations. I highly recommend them as a superb alternative to the dealer for service, and have already recommended them to several friends! read more

Update: This place has changed dramatically and unfortunately it is not for the best. I would not take a car to them or trust them for diagnostics or repairs any longer and this breaks my heart as it used to be my go to place for any car I owned and a place I could refer my friends too. Left my initial review to compare. This past year I went to them to inspect a BMW we were thinking of purchasing. The dealership and an independent other inspection prior had suggested that there was an issue with the fuel pump. Well Advanced Auto Care couldn't find anything wrong with it and kept my car "continuing to try to replicate the issue" for 4 days, on the 5th day I reported I would like to take it back to return since I was preparing to purchase it. I went in and paid for the diagnostics that showed that they couldn't find anything wrong. AFTER they ran my card, SUDDENLY my car doesn't start they can't figure out what's up, etc etc, so they need to keep it longer. I question if they even tried to look at in the first place but I asked if I'm going to be charged for more diagnostics they say no at this time and keep it. 3 more days of keeping my car and going into their contributed diagnostics they finally handed me a quote for close to 3 grand. Comparing the original quote to this one something didn't seem right.... Apparently magically my clutch is going out, every tire needs replacing, the brake system is screwed. I emailed back the person that I did NOT authorize repairs and wanted to take the car out of the shop. I received the worst service ever in trying to get my car away, they had started to fix things without my approval and I paid (though I shouldn't have) money for this work because I was tired of dealing with the shop. This upset me and I asked to speak to the manager or owner and they were too busy. I have email confirmation as well as verbal calls to them NOT authorizing any work. No one should have to go through this. I did pay for spark plugs oh and for these new diagnostics that were supposed to be free since I had already paid once. I couldn't handle the bullying anymore and wanted my car away from there. Funny that when I took my car that the owner said "he wouldn't let his child drive" to B&O in town, they inspected it, showed me that it was a fuel pump issue and I repaired it there and drive that car just fine now. I was contacted approximately 3 months later by Kim to do a customer service check; she claimed that the technician I had didn't work there any longer and they could see how long I had been going there and that they had reviewed a lot of complaints and didn't want to lose customers. She asked that I email her my communication with the place (I did) and the owner would contact me to learn more. That never happened. I even followed up to make sure he had my information correct - still no call. I hope this review helps someone because this was an amazing store. But that's changed. They want to make money and it seems prey on people, particularly those who they think they can pull one over on and have you pay for what I believe are repairs that do not need to be done, or repairs that are not as vital to the car running as others. They used to help you prioritize repairs, now it's like a game. I took in a car that needed a straight forward repair to run, and I got a drama act and worst of all when I thought they called and cared they didn't. They only star I'm giving is one for the person in customer service because I do think she gave the owner my report I just don't think he cared to hear me. I'm not returning anytime soon, and if the owner sees this review and would like to contact me I welcome that and will update it if contact is made. Until then, as much as possible I warn my friends about this shop that I used to love so much I'd use them exclusively. It's sad because it seems like greed got in the way of actually taking car of customers. I'm not surprised by the negative reviews on here...I wish I had remembered my username and password to updated mine sooner. Review from 2/12/2012This place has been the only place my husband and I trust our cars to for the last 5 years. I got the reccomendation from a coworker and I'm so thankful. They are very honest and direct and that's very hard to find. I have been ripped off by other shops in town. I love that they stand by their work. We had issues one time after repairs and they got us in right away to do diagnostics to see what had happened. There ended up being something else wrong with my car that they didn't catch. They were honest about this and because they didn't bring it to my attention at the original bid and it may have caused issues with the problem I had after the repairs I paid for they fixed it for free. This happened one time over 5 years of perfect service. The fact that the would stand by their work, makes me an even more satisfied customer. I love this place and would reccomend it to anyone in the Denton area. read more

These guys are the best in town!!! If you need your auto worked on, they are worth a visit.

Pros: They did a decent job. They charged about $65 for an oil change. It took about 45 minutes. I signed up for an appointment and they called me promptly the next day. Cons: They didn't refill the windshield fluid even a little bit and the receipt/paperwork was not filled out completely. read more

We are from Lubbock and broke down outside of Denton, and had our car towed here. Bryan and Robert and all the guys we interacted with were extremely helpful, attentive, patient, and honest, which we really appreciated. Turned out our vehicle needed a new transmission, which is one of the worst things you can hear, but the service and honest advice made our decision making easier. They even helped us reserve a rental car and have unbiased advice on a new vehicle make and model bases on their expert knowledge. read more

I went in to get my oil changed here based on the Yelp reviews and they exceeded my expectations. Firstly, I was greeted by EVERY employee as I entered, which just feels nice. Secondly, they were the kindest people ever. Once they finished up with the service, they told me it was free. I was clueless as to why, so I asked and they said their system was down. They didn't ask for cash or my phone number to charge later or anything. Anyways, I ended up giving them my contact info to bill me later. Then I received a call from them, which I assumed was an attempt to charge me. Turns out, the kind fellow just told me to write a Yelp review. So here it is. read more

I have no complaints about the service I received at this establishment. Great customer service and really helped me figure out what was wrong with my car when nobody else in town was able to figure out the battery needed to be replaced. read more

Prices and repair info vary from sales person to sales person and from day to day in the same office, incompetent mechanics or office people (or both?): took me 3 visits and about 4 hours to get 1 tire sensor replaced. Added 1 star -if complain they will refund and try to compensate with coupons. I received a follow-up call and was asked if I got good service. I said "No" and the lady just said "Oh, well, have a nice summer" and hung up. read more

Longest oil change wait time ever!! Even with an appointment I still had to wait over an hour and a half for a basic oil change, which takes thirty min or less at other places. I additionally had to ask about my car several times to get anyone to look at or give me information. I will not be coming back again! This was the worst oil change experience ever!! read more

They were so nice to accommodate my work issues; I had a hard time getting back from Frisco before closing time but I talked to them beforehand. I pulled up 20 minutes after close and they switched out my warranty tire snickety-snak. No trying to snow you, this is a great business. They care about keeping their customers and that's super clear. read more

We got a coupon in the mail for Advanced Auto Repair and thought we would give it a try, we were very happy with the service especially because we thought it was the A/C in our BMW but it was just out of freon. The people there we very friendly and professional. I am a huge fan of quality customer service and they go above and beyond. We have returned with our other cars and had great service every time. read more

We just discovered this place in the last couple years, but I'm glad we did. So far so good :) They've never let us down, keep us updated very well before doing anything, and send us promotions/coupons in the mail. We had to drive from Carrollton last night to pick up our car that they rushed to get finished, and it was waiting for up front us as they were closing - without complaint of our being there late. Super friendly staff and very reliable and timely! read more

If you go here, you are likely to wait a little longer and pay a little extra but I personally believe it's completely worth it. I went to college in Denton and was just passing through when I had car troubles. I went back there and they squeezed me in even though they were really busy. I don't know what I would have done without them. read more

I love Advanced! It is the only repair shop I trust with my car in the Denton / North Texas area. My car has been through the ringer with repairs and they are always more than accommodating to get me in ASAP. Everyone at the front desk is super friendly and treats me like family as soon as I walk in the door. I never feel like I am getting ripped off when I take my car in for a repair. Floyd is my main man and he is always willing to bend over backwards to help me out whenever I need something. I also recently worked with Johnny who I would also highly recommend. Unfortunately I am moving out of the area so I will probably have to find a new mechanic, but I still recommend Advanced to all of my friends who live in Denton. read more

Honest and easy to work with. Very accommodating and helpful. Work is good and they stand behind their guarantee.

They have experienced people and always ready to help. Take an appointment!!! Holidays may have far longer wait times than expected :( (even with appointment. read more

I had some a run of bad luck when I messed up rear axle of current car while trying to buy an additional used car, but James made the whole process less stressful for me. They do their best to recommend cheaper options for students on a budget, and their used car pre-purchase inspection is very thorough and kept me from buying junk from craigslist. Plus, they do an additional inspection free of charge if your first used car inspection doesn't work out. Now I have two working cars all thanks to James and everyone else at Advanced Auto! read more

Been coming here for years, great service and great people. Always fix my problems the first time around and never worry be because they vigorously warranty all their work. If you need your car fixed right bring it here! read more

Great guys. Honest. Up front. Don't push repairs that don't need to be made. Gives you options. If recommend these guys for all your auto repair needs. read more

First of all, let me say that I am a college student and I am not made of money. But I am so grateful that I found an Advanced Auto Repair coupon in the mail when I was a freshman. I brought it in for an oil change and they let me know what else was wrong with the car, no pressure at all, which is a relief in the auto industry! Their prices are reasonable, they don't try to hide anything like other auto shops have. I've been coming to them ever since! Charles and Robert in the office are great! They form customer relationships, and are patient when explaining the problems with the car. I've been a customer for 4 years now and I have never had a problem. This is one of the most honest businesses I have ever experienced! read more

We use Advanced Auto for all of our cars. My husband is rebuilding a 1970 Monte Carlo and they have helped him with its mechanical needs as well as our family cars. They are accurate and upfront with charges and finish work when they say they will. If we can't afford the whole job, they help us prioritize the work to fit our budget. Be it an oil change or engine replacement, they have treated us well. read more

Had a great experience with these guys. Had an issue with a brake switch, and had the oil changed while at the shop. Price was reasonable! Would recommend to others. THANKS! read more

Advanced auto is awesome. I've been to numerous repair shops and Advanced Auto is by far the best. The biggest thing anyone fears from a repair shop is being lied to or cheated. This is not the case here. They even told me ways to cut cost if I knew how to perform certain tasks myself. I usually do most of the work myself and i hate paying people to do anything for me but I will not hesitate in the future to take my work or personal vehicles here. Simply awesome. read more

This place is honest, fair and all their employees are polite. They don't try to sell you on repairs that you do not need. If something is broken, they fix it. If it isn't broken, they'll tell you. If there's something you may need to address down the road, they'll tell you that too. Don't bother going to the big chain auto repair shops that push you toward unnecessary services. All you'll get there is mediocre and misleading service at best. At Advanced Auto Repair, you get honest, personalized customer service in a small, family-friendly atmosphere. They even send you a handwritten thank you letter and do a follow up phone call to ensure your complete satisfaction. I will definitely go back! read more

Advanced Auto Repair sucks, DO NOT GO! One time my car did not work and I knew the problem is on the alternator. The guy told me they could only do entire diagnosis before repairing the car and it cost about 60 dollars(not free diagnosis)!!! I went to several car repairing store before and it was my first time being asked to pay for diagnosis before repairing! They gave a quote that listed three pages of problems my car had. The price was really high, so I left and went other place. By the way, the customers service was not good and all they wanted is money. I would never go there anymore. read more

Had a great experience with these guys. I moved to Denton in January '15, from Syracuse, NY. I haven't gone to another mechanic, besides my guy back in NY for years. My brakes had an issue the first week I got down here. The pedal was going all the way to the floor, and stopping was nearly impossible. I was worried that it may have been a master cylinder, and most auto shops I feel would have attempted to pass it off as that, as its I believe the most expensive brake work you can get. The guys were completely honest with me, in telling me my problem wasn't quite as severe as I thought. However they did tell me the risks of the job could have been damaging, as 13 years of Salt and NY winters has turned my daily driver into a rusty mess. The communication was outstanding, and they pulled the job off without creating any further expense. Finding a shop that will discuss the cheapest options to get your work done, is almost unheard of from mechanics. These guys were fantastic, and while I hope I don't have any more problems with my vehicle. If I do, I'll be going back to the guys at Advanced. read more

I call to see how much a power steering pump would be. They wouldnt do new business with me.

I really like these guys. They are honest, to the point, but always friendly. They're always willing to explain things in detail, and I have never felt like they've cheated me out of money for anything. Chuck is the person who I typically deal with the most, and he's great. read more

They repaired my cls 550 in 1 day. Helped me get it home. The entire staff is friendly and very professional!!! First time I have used them but I will definitely be back. read more

My truck died suddenly on a country road outside Denton and AAA towed us to Advanced. These guys were great. As honest as the day was long. They told me what they thought the problem was but said they could not be 100% sure as the truck had started working again the next day. I relied on their experience and made my decision to go with what they felt was wrong. I was far from home to see a doctor and was not feeling that great and they helped me out by getting the repair done in just a couple of hours so I could get home. I had no problems on the 170 mile drive home. read more