Never been treated so poorly by a company in my life! Our nightmare started with this company on April 23th and ended today, August 13th, with us still not having all of our cabinets. The owner and staff are nasty people. I drove 45 miles today to pick up our final cabinet (because they refused to deliver it after 3 previous replacements were delivered damaged), and it was again damaged. When I attempted to get the owner, Andy Driver, over to look at the damage, he told me "get the fuck out and never come back". I am a firefighter that just got off a 48 hour shift, and went out of my way to pick up this cabinet. This owner, Andy Driver, called me "a dick" and "a douchebag" multiple times today. Eve, the manager, told me to "Sshhh" and started smiling and saying "Bye Bye Unreasonable Steve". I don't think it's unreasonable to expect to receive cabinets that aren't damaged in a timely manner. We are not rich people, as my wife is a teacher and I am a firefighter. Every penny spent is a lot of money to us. In difficult situations like this, we choose to speak to the managers and owners to give them opportunities to make things right. Nobody in this company was willing to listen to us, or take steps to correct this situation in a professional manner. The name calling, cursing, abusive behavior by the owner and staff, and not giving us an acceptable product was horrible. They treated me like I wasn't a human being, didn't fulfill the contract for the full list of cabinets purchased, and didn't uphold their promise of quality products. Full story timeline: 4/23 - We ordered the cabinets from Amy Sue. We were told they would be delivered 5/13. 5/4 - Amy Sue texted, said cabinets will be delayed to 5/28 - there is nothing they can do. 5/4 - I asked her to reach out to Merillat the manufacturing company and asked her to explain our situation. 5/5 - Talked with Amy Sue on phone and she advises Manufacturer says yes we can move that back up to 5/18 delivery date to us. 5/7 - Texted Amy Sue to get in writing the new delivery schedule, because an email came through with different dates than what she advised on the phone. Amy advises she would just cancel our order and that she would not discuss this anymore. Her manager Eve told me that I had control issues. 5/18 - Called to speak with manager because it should have shipped on 5/14 and it didn't arrive by expected date. Eve called me ridiculous and said the owner refused to speak to me. She said if we were unhappy she would cancel our order. 5/19 - Cabinets deliver and one is damaged. Also, toe kicks were completely missing. Advised Amy Sue and she orders a new one and said she would look into our toe kicks. Our contractor asked that we set the delivery date of the new next one when he is here. We explained this to Amy Sue multiple times and in writing in emails. 6/24 - replacement cabinet delivered - Again damaged. 7/15 - Amy Sue emails next replacement cabinet is in and we advise back we will reach out with a delivery date for our contractor to be here. Amy Sue asked that we reach out before her vacation the following week. I said no problem and we would get the delivery date to her. 7/16 - Cabinet was left on the front porch, luckily my wife was walking out to get my dogs and was able to stop the driver to refuse delivery. AGAIN, this cabinet was damaged. 7/21 - Another replacement cabinet was ordered. They advised they would NOT deliver another cabinet to us and they would NOT let us leave the facility until final payment is made. Mind you we are paid in full except for $500 from 5/19! 8/5 - Amy Sue advises cabinet arrived and there are no defects. 8/13 - I arrive to Advance Electric in Gaylord to inspect and AGAIN the cabinet is damaged!!!! The owner, Andy Driver, starts swearing and being aggressive towards me. Calls me "a dick" and "douchebag" multiple times. I am FORCED to pay $400 as our final payment and leave without our order being completed because we didn't want them to mess with our credit, or ever have to return to that place for that kind of abuse again. 4 MONTHS of complete hell with these people and we still have a damaged cabinet (pictures below). Horrible company, horrible employees, and a disgusting human of an owner. read more

They are rude, nasty and don't back damaged cabinet. Owner cursed and called nasty names. So it's no wonder staff and manager are just and incompetent as the owner. read more

Worst company EVER! Our nightmare started with this company on April 23th. It ended today, August 13th, with us still not having all our cabinets. The owner and staff are nasty people. Please read their google and yelp reviews before using them, because we didn't and that was a huge mistake on our part. We went today to pick up our final cabinet and it was again damaged. This is the same cabinet that has been damaged 4 TIMES! When my husband called the owner over to look at the damage he told him to get the fuck out and to never come back. My husband, who is a firefighter just got off a 48 hour shift, and went out of his way to recover the cabinet. This owner, Andy Driver, called him a dick and a douchebag multiple times today. Eve, the manager, when my husband tried to explain the situation, started acting like a child and started smiling and saying "Bye Bye Unreasonable Steve". I don't think it's unreasonable to expect to receive cabinets that aren't damaged in a timely manner. We are not rich people, I'm a teacher and my husband is a firefighter, so every penny spent is a lot of money to us. I NEVER leave bad reviews nor does my husband, as we normally choose to speak to the managers and give them opportunities to make things right. We understand with Covid and things have been tough BUT name calling and not giving us an undamaged product is horrible. They treated him like absolute dirt and we are supposed to have a warranty and we never received undamaged goods. My husband's "offenses" were that he wanted updates regularly on the delivery of our cabinets. Mind you we aren't getting a remodel for fun, our house flooded and we were displaced into a rental. We had to coordinate cleaning crews and contractors. Full story timeline: 4/23 - We ordered the cabinets from Amy Sue. We were told they would be delivered 5/13. 5/4 - Amy Sue texted, said cabinets will be delayed to 5/28 - there is nothing they can do. 5/4 - Husband asked her to reach out to Merillat the manufacturing company and asked her to explain our situation. 5/5 - Talked with Amy Sue on phone and she advises Manufacturer says yes we can move that back up to 5/18 delivery date to us. 5/7 - Texted Amy Sue to get in writing the new delivery schedule, because an email came through with different dates than what she advised on the phone. Amy advises she would just cancel our order and that she would not discuss this anymore. Her manager Eve told my husband he had control issues. 5/18 - Called to speak with manager because it should have shipped on 5/14 and it didn't arrive by expected date. Eve called my husband ridiculous and said the owner refused to speak to him. She said if we were unhappy she would cancel our order. 5/19 - Cabinets deliver and one is damaged. Also, toe kicks were completely missing. Advised Amy Sue and she orders a new one and said she would look into our toe kicks. Our contractor asked that we set the delivery date of the new next one when he is here. We explained this to Amy Sue multiple times and in writing in emails. 6/24 - replacement cabinet delivered - Again damaged. 7/15 - Amy Sue emails next replacement cabinet is in and we advise back we will reach out with a delivery date for our contractor to be here. Amy Sue asked that we reach out before her vacation the following week. My husband said no problem and we would get the delivery date to her. 7/16 - Cabinet was left on the front porch, luckily I was walking out to get my dogs and was able to stop the driver to refuse delivery. AGAIN, this cabinet was damaged. 7/21 - Another replacement cabinet was ordered. They advised they would NOT deliver another cabinet to us and they would NOT let us leave the facility until final payment is made. Mind you we are paid in full except for $500 from 5/19! 8/5 - Amy Sue advises the cabinet arrived and there are no defects. 8/13 - Husband arrives at Advance Electric in Gaylord to inspect and AGAIN the cabinet is damaged!!!! The owner, Andy Driver, starts swearing and being aggressive towards my husband. Calls him a dick and douchebag multiple times. My husband is FORCED to pay $400 as our final payment and leaves without our order being completed because we didn't want them to mess with our credit or ever have to return to that place for that kind of abuse again. 4 MONTHS of complete hell with these people and we still have a damaged cabinet. Horrible company, horrible employees, and a disgusting human of an owner. read more