I booked a 45 mins facial session and I must say the neck massage was awesome. The staff members…read morewere nice and polite, I was attended by Gurpreet, she was pleasant. My main priority was my face; extraction. She spent most part massaging my neck and less on my face, she took less than 2 mins on extraction. She said I did not have black or white heads so she can't do much. She recommended a product (mask) to use twice a week to clear the underlaying clog; sandy skin. Yet to see results, anyways if you are looking for a good neck massage, this is the best place to go. Stress reduced...

Really bad facial last week - made me break out and I've thrown out their products. I don't think…read moretheir hygiene standards are up to par and my esthetician was way overly aggressive on extractions. They do not use any special machines or techniques that I could not do myself at home. Even for their highest end facial, there is no LED light therapy, radio frequency etc.

Horizon Spa doesn't show up on Yelp when you search for massage, which is a shame because it's a…read moresolid choice for a relaxing massage, and you can usually get in pretty quickly. We discovered Horizon when we were in Vancouver for vacation and have since made it a point to book an appointment every time we come back to Canada. I agree with everything the first Yelper said. We've always had Lianne as a our therapist, and she's wonderful--her whole demeanor is chill. The last time, I called to inquire about infrared therapy (since it's listed on their service menu on Google). Lianne wasn't sure about the infrared treatments so she said she'd investigate and call me back. And SHE DID. I really appreciated the follow up. (Note that this treatment is not currently offered.) The spa is down some steep stairs so take your time if you have mobility issues. There is a bathroom upstairs that you access with a key. And the spa itself is small. Just a tiny waiting room and one massage table that I know of. Prices are reasonable and lots of hot towels are used. Highly recommend!

The best massage I've had in a long time! Rose was amazing and was very methodical in using…read morearomatherapy oils and techniques for a full body massage that helped reduce stress and relieve my very sore muscles. The rates are so reasonable for what you receive in service and treatment. Highly recommend this little spa tucked away in Lower Lonsdale, North Vancouver!

Emily Miller and Dr. Vishal Gupta are the owners and they are very personable and professional…read more They are honest and you can tell they really have your best interest at heart. I thoroughly enjoyed the services I received. I would highly recommend this clinic to anyone!

This was my first ever time getting any kind of work done and I have to say, Emily made it a…read morewonderful experience! Emily is not only incredibly kind, compassionate, and reassuring; she's massively talented and gave me the results I didn't even know I needed! I've never had any kind of Botox or lip filler before and I wanted to stay looking natural and like myself, just enhanced. Emily walked me through and explained all of my options. She created a personalized plan that catered to my exact wants and needs, and even hooked me up with some amazing skin care to keep my skin looking fresh and smooth. Honestly, I have to admit I was really nervous beforehand. I hate needles and I didn't know if I would be able to handle getting Botox and lip filler. Emily was so kind and attentive and made the whole experience easy and painless. I can not recommend Emily enough!! My skin is so smooth and literally glowing and I'm OBSESSED with my lips! They're everything I wanted and more. Seriously don't waste your time anywhere else, her expertise and talent are second to none!

Second hydra facial- professional, clean, great results! My…read moreexperience was awesome, I will come back!

Horrible experience since new ownership. An RN administered a new product into my face when I went…read morefor Botox in Dec. I was quite upset considering I'd never even heard of this product. They offered me free Botox in the future. I really like the ladies who work here and feel very sorry for them as the owner should have dealt with this. Now they won't honour their promise to give me a free treatment. I have been a client here for years and have never experienced problems before the practice was sold. What a shame. Take your business elsewhere. This place is extremely unprofessional.

This place is ok. There are a few pros and cons that I've…read moreexperienced here but they can do better. First of all, when I went to the store for the first time the consultation did not seem legit. She offered me a "discounted" price for a service and did not even really explain to me what it is. I did not even know what the original price was so I don't think that the discount was legit. Mary is a great person don't get me wrong. She offers a lot of samples for you to try. Although, she does reuse containers and did put one sample cleanser in a cleaning agent container used for surfaces which does not seem safe. Like can't you just get proper sample containers? She also mentioned that There was a discount for Black Friday for the website that they talked about but, I did not see the sale on the website at all and shipping for products takes forever to arrive. The products that they have are good quality but pretty expensive. There are a lot of affordable skin care products out there. As I gain more knowledge about skin care I've realized that she did not recommend a sunscreen for me or charted any of the products that are recommended or purchased. This would cause confusion on what products to buy. And not a lot of explanation on how they all worked. She also recommended to use exfoliating gloves everyday which seems way too harsh for the face as I think about it. She also answered a phone call during my facial in the room. The front desk lady is always great to talk to and they phone you a reminder for your appointment which is efficient. Very clean place and they have a Great selection of products in the store.

Condescending and dismissive staff. Went in to buy my usual IS Clinical products and one of the…read moreproducts I needed was out of stock. I asked them to order it in for me and considering I am spending hundreds of dollars per single product at this store, I should get helpful service. The sales person rejected and told me to go buy it myself online in a very dismissive and condescending tone. I have been a consistent customer of theirs and I kept my cool, but they don't deserve the customers they get. Definitely avoid this place and skip getting disrespected if you can!

I would like to echo the sentiments of the other reviewers. I bought a number of SwarmJam vouchers…read moreand from the initial start, I was told the first appt. available would be two months from when I was calling. I didn't think that was great, but I tried to be optimistic and booked. Well, I work on call, as I'm sure many of us do in these lovely economic times, and I figured if I called 3 weeks in advance to cancel an appointment, a rejig might be possible. Yeah right. In September or October (I called in July). Eek. Now here is the kicker... maybe like little old me, you are thinking, hey maybe a small business owner just got in over her head on one of these group deals... sold a few too many vouchers. BUT... I was really dismayed to that in mid-July, the same pedicure offer came up on another voucher site. I'm sorry, but if you're so overbooked that you are fully busy for 2 months ahead without any openings at all, I can't really respect taking on more voucher clients. I don't really like to have to schedule my pedi appointments months in advance like I'm having a surgery. p.s. To be fair, the owner has always returned my phone calls and is pleasant to deal with. I would really be happy to try the pedicure service and review it fairly if I can ever get in. It's not looking likely.

Horrible service - do NOT recommend…read more My mother and I bought several pedicure swarmjams and like the other reviewer, were told it would be a couple of months before we could book an appointment. Despite waiting two months, she cancelled our appointment a few days beforehand. We decided to take the refund instead of rescheduling with her as we had another swarmjam voucher to use with her the expiry date. It took a little bit of coordination to actually receive the refund as she was not at her store as her business hours stated but in the end we did receive the refund. While getting the refund, we booked our next appointment (first opening 1.5month later) and when we arrived, there was no one there and the door was locked. It looked like she was ready for us as a chair was out for the pedicure but we waited 25min. (almost half the appointment length!) and she still had not arrived. We phoned several times and left several messages but have not received a call back. We had two appointments booked (one for myself and one for my mother) and she did not call either one of us despite our messages - our appointments were several days ago. We will probably be inquiring about a charge back through our credit card company to receive our refund. The owner's attitude seemed exasperated when we tried to book our first appointment and she commented that she would never do one of these voucher things again as if she was annoyed with all the people trying to book and schedule appointment - this negative attitude has been seen throughout our entire experience with dealing with this woman. I definitely do not recommend this business. I will update when I actually receive my refund.

I have been seeing Ashley for about a year now. Ashley is incredibly skilled, professional and…read moresupportive. I just had my last appointment with her and I am very happy with the results and ease of having no hair on my upper lip. I would recommend Ashley to anyone for all of their electrolysis needs.

Ashley is amazing. She uses a very high powered microscope so she doesn't miss a hair. They have a…read morereally new device that is extremely effective. I've also done the microdermal abrasion and I have found that it has greatly reduced wrinkles and scarring. Highly recommended!

Had the most amazing massage today by Tam. She truly has magic hands and by the end I was melting…read moreinto the bed. She can be firm when needed and as light a feather when not. Highly recommend.

I had an amazing time! Got a 60 min massage from Ai. She was so great! One of the best I've had…read more And then I got a wonderful facial. Highly recommend

Alanna did a wonderful job on my eyes and eyebrows, she takes her time in choosing the right shade…read morefor your skin tone and changed the previous shape of my brows to suit my present age (..) and face. I am really happy with how I look and how my eyes looks more vibrant and expressive!

If I could give -100 trust me I would. A dear friend of mine went through the horror of having a…read moremastectomy and breast reconstruction via Dr Nancy Van Laeken. She went into Dr Nancy Van Laekens office to have a her nipple tattooed by Alannah Lane of Avalon Spa and Wellness Centre Inc. Dr Nancy Van Laeken came in and froze the area then left the room. Alannah Lane according to my friend didn't appear to know what she was doing. Constantly looking at the nipple stencil about 10 different times?? Slinging the tattoo gun cord over her shoulder???Yet still didn't get the correct size. Her husband asked about after care. She provide NO after care instructions just to leave the bandage on for 1 week!!?? Several days later the bandage was soaked in blood and pus started to seep out the bottom of the bandage. She contacted Alannah Lane of Avalon Spa and Wellness Centre Inc and asked her about the 1 week she once again confirmed her ideology of leaving a bandage on a tattoo for one week??? Then she was sent the picture of the blood soaked bandage and she instructed her to go to the emergency room. Which was done and was told that it was infected!! She was placed on an IV drip and was told to return the following day for even more antibiotics. 2 days of going to the emergency room and due to this trauma caused by Alannah Lane of Avalon Spa and Wellness Centre Inc. she has given up on her hopes and dreams of feeling normal after battling breast cancer. I wouldn't trust Alannah Lane of Avalon Spa and Wellness Centre Inc to colour in my 3 year old kids colouring book let alone do any kind of tattooing or any kind of cosmetic procedure.

I've been going to Amor for a few years now. I buy the three pack of facials, a very good value…read more Always includes a head/arm/leg massage too! I've had both Amor and Joy; they both do a wonderful job in terms of both service and reading what sort of mood I'm in that day. Highly recommended!

The first time I visited Amor was upon a referral from a friend, and I am very glad I did! Not…read moreonly was the facial refreshing (I guess that's why it's called the refresh facial), but Amor is also very knowledgeable about skin types, products, and gives great advice as to how to keep up with your skin care maintenance. Prices are reasonable and you also can get a punch card if you are a frequent visitor. What makes me keep coming back? It's not for the extractions, lol...but each time I've gone, my skin feels great and I've received lots of compliments about how great my skin looks. I love Amor! (see what I did there?)