Took my boat down to put on consignment on Monday afternoon Steve Cox met me there in 30 minutes he…read morehad paperwork pictures and had me on my way. The next day we had offers that we thought weren't high enough but by the next afternoon he had the boat sold for what we thought was fair. Best decision I ever made to have them sell the boat. Can not say enough good things about the service and friendly people I dealt with. I would recommend them to anyone from my dealings with them. Call them first if you need anything to do with boats or boating.

Terrible service I…read morecalled 32 marine to schedule an oil change in the power head and the lower end unit for my boat motor along with the power head oil filter. When I received the bill they were charging me for changing the hub and the water pump impeller. I asked them why and they said that is general service but the impeller is not required for another 150 hours and there is nothing wrong with the hub. It is a hub design they have never seen before. They stated "we have never seen a hub like that". They changed the hub because they thought it was bad but that is how this style of hub is even when new. I don't understand how they can determine a hub is bad if they don't know anything about that style of hub. I called and told them that I did not request or authorize these changes and got transferred to the service manager. This service manager just kept making excuses saying Mercury manufacturer suggested maintenance is not correct and Mercury has no idea what they are doing. They then proceeded to talk to me in a condescending manner and were very rude trying to justify their actions rather than fix the issue. I requested to talk to their manager and when talking to them they claimed "manufacturer maintenance says to inspect the hub and water pump impeller, so if we inspect it we might as well replace it". They also tried to go on and say that Mercury manufacturer suggested maintenance is a bad guide to follow. Overall terrible business running a scam of up charging everything while trying to rip off customers.