I've shopped here for years and been satisfied. Over the last 6 months I bought Sylvania Ultra Low Beam Headlights twice at this location and both failed at different times. I carried the first failure in over a month ago, but the cashier couldn't find a record of the purchase. I carried the second failure in today and the cashier (again) could not find a record of the purchase. I was told weeks ago that Advance keeps records of purchases and ties those purchases to my telephone number, but apparently not. Either Advance Auto's Point of Sale software is defective or the cashier who recorded my earlier purchases was not fully competent or the cashier I carried the failed bulb to was not fully competent. The money loss due to an unfulfilled warranty for the Sylvania bulbs is small, but the irritation with an unreliable organization when it comes to recording and keeping records is very high! Of course, there are plenty of other parts stores where I will now carry my business. I've been burned twice here. I don't want to get burned a third time.
AS AN UPDATE to this I went to the Clemson Blvd. Advance Auto days later to see if they could find a record of my prior purchase, and they did find it very quickly. So, I got a new bulb there at no cost. That means the cashier at the highway 81 location who could not find a prior record of my purchase was the incompetent link. Ah, it's the older guy that acts like he knows everything. read more