This office has the worst customer service ever. My branch prior to May of this year was the Six…read moreGun Plaza. Well just recently I tried to contact the branch and was told they switched everything to this branch. I was told they sent a letter in May. That would explain all the harrasing phone calls I got from this branch like even 6 to 4 days before the due date with messages left to call them back. Now, compare that to the Six Gun branch when in nearly the entire time I was a customer there I can't remember a single time ANYONE called me a week before my due date harrassing me about my upcoming payment. Been a customer here for probably 10-11 yrs and anytime I was in a pinch $$ was no issue. This last time called talk to a rep. Asked to get just a few hundred how I did years ago. I had collateral which means a secured loan so shouldnt be no problem right? Wrong. I was told that you can only get a minimum of $1,500 now. Well, with a secured loan collateral I never had to do that I could get just a few hundred in the past. Also after talking with the rep she said how is your credit? I asked wait thought you didn't go by credit with a secured loan? She casually says oh no it's not really based on that and I said will that hurt my credit score? Well ended up being a hard pull on my credit which I did not want. Was then informed rudely that well your income isn't there as the rep began to tell me how much a month I spend on payments on my credit cards and goes you'll only have like $140 left? Huh.. right? Smh. Not sure where she got that math from but she was 100% wrong in my income and what I spend. Also, I only reached out to them because it was just about 2 months ago they reached out to me to ask if I needed to borrow any money? I guess they forgot that part. Never in my life have I had an experience like this with any business. Anyways, I only owe like 2 payments on an established loan with secured collateral with them but was always in the past before the holidays able to get a few hundred with one phone call. Looks like that's not the case anymore. I'll pay this off and never again will I use this company for a damn thing. If anything try to get and stay with the Six Gun branch. I also think it's wrong they just switched me to this branch and I have no say in it. Absolutely horrible way to do business. UPDATE: Paid this loan off in FULL in April. Here it's July and I'm still red flagged by this company on my credit report saying the account is " closed" . Normally it would be listed as " paid on full" or " paid tradeline" but here even after paying them off in full on credit karma this is also showing as 30 days late and they are making it seem as if they closed the account instead of me being paid in full knowing I fulfilled all my obligations. Tried to call them and you are always put on hold. I finally did get a hold on someone and they immediately sounded frustrated with me, 100% didn't really want to listen to my concerns, and even at one point when I said this loan is now " paid in full" so why is this still showing late? The manager proceeded to tell me that during my time having this loan I was late near the end of it? Um... so? Why does that matter now that the loan is paid off? This place needs a lesson in people skills from top to bottom pronto starting with replacing managemen here. ... now I have to contact my credit companies 3 months after paying them off to see if I can get this straightened out. Wow. Stay away from these people please.

@ a minimum rate of 30% how would anyone wanting to improve their credit or credit card…read moreconsolidation wish to consider this Buisness for financial relief othe then a person wishing a continued spiraling. They are no way the answer.

Appraisal app doesn't work.. Wasred 4 hrs of my time and it…read morewould not upload... I had to drive 20 miles to store to get appraisal...since I did not have all my financial income to give them, before the Appraisal, they would not appraise the car ..50 mile drive for nothing.. Go elsewhere, this place is a joke..​

From the owner: InstaLoan is your go-to, local lender when you need funds fast. You can be Insta approved for your…read moreloan and have the funds you need in as little as 30 minutes. With InstaLoan, you can keep driving your vehicle while repaying your loan because we know life can't be put on hold.

Horrible business I walked in not one person said hi ! Good afternoon nothing once I sat down I had…read moreto ask the lady helping me how was her day because she never said a thing to me. They are horribly rude and unpleasant ! 0 stars

New Client and i was very impressed with Mrs Judora customer service. She was very informative, and…read morehappy to help me during my hardship. Thanks for a wonderful branch, and she deserves a raise. I am very grateful for her service. You need a payday loan go see Judora.

Great customer service. Come see the girls in AA silver springs nice and helpful .estefania,Rose …read more Nice helpful and they helped me a lot

Come see Renee at the east silver springs blvd location, she's great, very fast and has excellent…read morecustomer service. my go to for any sort of payday loan or installment!

Super friendly staff, very professional. Explains the process thoroughly on how the loans work.read more

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We changed to Florida Credit Union because of their location in Belleview. We banked with Chase,…read moreand Campus for years and never a problem. Since day 1, we had problems. I won't mention every complaint from day1, but I will elaborate on the last episode today 8/6/2025 around 3:55 and 4:00. My husband went to the the bank to make a deposit since we are slowly moving everything to FCU(not now), he had 4 - $100.00 bills and put his card in the teller machine outside, and then of course the $400.00. The machine went completely black and spit out his card to him, but no money back. He did not move and flagged them to come outside. The manager came out, Kenya Betterson(horrible attitude). She said he would have to fill - out a form and we would hear within 10 days. What???? My husband was furious, and she told him that he should of used the drive through or inside instead of the machine. So, let's blame the customer for using THEIR equipment that they provide to the consumer....hmmm what wonderful customer service and professionalism. Well, the problems that we have experienced with those girls is the reason we only use the drive up teller machine. Well, my husband filled out the form, and we are out $400.00. I never had a problem with Chase(so we are going back to them even though they do not have a branch in Belleview) I would rather drive 13 miles than be treated like this from such a disrespectful group at that bank. Of course, Kenya Bellerson, the AVP Of Branch Operations was his point of contact through this ordeal. Very rude, unprofessional, and I am shocked that FCU allows this type of treatment and behavior. Is it that hard to find desirable help at FCU? This is unacceptable.

Brittany Alfred is an awesome service representative! She really goes beyond for her customers!!!read more

unbelievable business practices. Never return phone calls. Often the voice mail is full. Never…read moreanswer the phone always goes to voice mail. I did not have a say selecting a title company. the seller picked American title.

Ocala, FL Branch: Worst ever title company in 40 years of business. I would never trust them to…read morehandle anything of value again. Never returned phone calls, didn't stay up on closing progress, had to reschedule closing directly because of sloppy business practices. Per contract was to wire funds, instead mailed check... lost in mail, had to demand stop payment and reissue. DISASTER!!!

Atmosphere is welcoming and friendly. Informative and fast. Definitely recommend this location!read more

One happy customer Christa Johnson branch manager rocks solving a complex banking issue. Love doing…read morebusiness with a bank that takes customer satisfaction personally. A hard thing to find in today's banking industry.