Don't assume that everyone who comes in to cash a check drawn on your bank is committing fraud. I…read moreworked in the Fraud departments for many many years and I know what to look for. The steps your teller took to get me out of the branch were deplorable. WFB spend a little more time training your tellers. If I had been a shopper, that teller would have been severely reprimanded- if not fired. Do better

It took me two and a half years to close out an account from a deceased brother-in -law. I'll fast…read moreforward to finally closing the account. On the last visit I threw my keys on the floor while waiting a hour for associates to return from discussing and taping. Security then called me and told not to attempt entering or or calling or speaking with anyone at Wells Fargo after two and a half years because of that. One call after that and I was told they needed one more piece of information and we'd be all set. . I volunteered to provide what ever it was they needed and the answer was, "Sorry, I wasn't even supposed to talk to you". I ended up consulting with the U.S. Government Comptroller of the Currency s!ending them all my paperwork. Wells Fargo responded to the them with the question which was, after all that time and numerous visit to branches, to prove my identity. All my visits to branches were on video and each time I provided extra I.D. including my V.A. disabled I.D.. By the way, they also told me I wasn't disabled as shown on the tapes they had of me! I sent the Comptroller duplicates of everything I ever gave to Wells copy of my passport, and finally received my check from closing the account.

I heard good things about this bank and decided to open a separate new account. I was prepared to…read moreopen my account with a good deposit. There were two tellers and only 3 people in line including myself. The teller approached and I shared I wanted to open a new account. She told me they were two short staffed and could not assist me. I was appalled. Her name was Anna Ramirez who is a client relationship consultant. The bank was set to be open for another two hours. I could see if there was only one person and we're down to the last 30 minutes before closing and there were more than 10 people in line. However, for there to only be 3 people one at the teller Myself and one behind me makes absolutely no sense. When I stated this was a bad first impression, she had no response. I will gladly take my money elsewhere. Maybe I was dressed too casual for her as I was out running errands but to be turned away immediately has me shook.

The wait here is atrocious. I've been banking for friends out of country and every time it is 20-30…read moreminutes wait, no matter how many people are in line or being helped. Glad u don't bank here.

I had to visit Chase Bank today to pay a bill that required extra assistance from the service…read moreattendant, which meant I had a lot of questions and wanted clarity. The attendant, Miles, was very patient with me, and I really appreciated his professionalism and understanding. Though I was stressed, at no fault of his, he actually made me feel better and that's because he maintained his calmness and i felt his sincerity in providing me with the necessary paperwork for me to complete my transaction. Thank you, Miles, for being so helpful.

I have a local business so I've been frequenting this bank for some time. I've always been able to…read moreget in handle my business and be on my way. Staff is very competent in what they do and always make it a smooth transition. I was able to work with the on site manager briefly (Samantha) and must say that even on this what appeared to be a busy time of day she was able to assist me and answer all my questions diligently. Thanks to all the staff.

The Worst bank in Elk Grove the tellll very chaty with customer waiting for ever to just cash a…read morecheck do not come here if you in a rush they take their precious time !! not pro

I was assisted by Johnson, who has to be one of the hardest workers in the branch. The line was out…read morethe door and he assisted everyone with patients and a smile. I'm grateful he takes the time to help with my needs. Great service!

Like all the reviews say, because there's hardly any tellers, I used the ATMs outside today. It's…read morenot just this location, it's every golden 1 branch I've gone to where they seem short staffed. It's been a while since I've used their ATMs though so I might be late to the game with this, but was pleasantly surprised to see the option to choose denominations of $50 since in the past it's only dispensed $20 bills.

Came in to separate my child's account from mine. They signed me up to see the person in at the…read moreglass desk, whatever they call them. Wait 20 good minutes. Lady in the northeast office comes out and says she wants to reschedule because it takes 40 minutes to open an account and they're closing in 40 minutes. Wtf. I told her I'm not coming back. So will she just transfer the savings out of the minor account to my main and my daughter can keep access to this account? Lady said she won't help. But there a line for tellers and they will transfer for me. Looked at the line. It's 20 people avg. I just waited 20 minutes. And she wants me to waste more time for a transfer when she couldn't do it as a courtesy for making me wait just to reschedule. Worst customer service ever. And then she wants to say have a good day. B, you don't mean that. If you did, you woulda helped with the three minutes it takes to transfer versus the 40 minutes of opening an account. It would only take me less than 5 minutes to open it online myself but this is not allowed for minors. Y'all need better workers working here. It does not take this long to open an account!

I had to go into the bank this time. I needed 50's for Christmas presents. That time of year…read more The line wasn't long, only two in front of me. They had three tellers which was nice. SO the line went fast. I told the clerk what I wanted and he was worried that he didn't have 50's. I said don't you just get them out of the machine. He said he did but it wasn't stocked with 50's. Ugh. He told me there were enough for what I wanted. Whew. I remember I came in before for crisp money. for Red envelopes and they didn't have that either. I wish they would keep the money stocked better especially around certain holidays. It's secure in those dispensing machines. Oh well.

Once again, a long line, the whole time at Golden 1, with only two tellers most of the time,and…read morefinally, after 50 minutes, a third teller returned. One benefit is that the teller that helped me is super efficient. In fact, she was also helping the teller next to her the entire time she was helping me. Fortunately it didn't hinder my transactions because of her efficiency. It doesn't seem to matter to management that the customers are waiting in line so long. It's definitely not because of the tellers, but possibly lack of scheduling enough staff. The long wait, is the only discouraging factor once again.

Best bank you'll ever find! I am a teacher here in California and I've never found a bank that has…read moreoutstanding, client-centered support! Their staff are wonderful at helping us in any of our banking needs. Their services are topnotch - something that truly cater to their clients' needs. SchoolsFirst will always be my bank. Thank you, SFCU!

I've had nothing but problems with this bank from the merger, to the handling of my wife's auto…read moreloan refinance, freezing my cards when I'm out of town. Above all, they take FOREVER to deduct from my debit account and process transactions. Other banks like my new bank accounts for charges INSTANTLY. This bank will then charge ridiculous over draft fees for stuff I bought a week or two ago that should have already been taken from my account. So glad I'm done so GLAD!!!

This is the worst payday loan company. They call and harass you the week your loan is due, plus…read moretheir website makes it difficult to payback your loan. I had an all around bad experience with this company

I was approved for a payday loan and never received any funds. This was almost 2 weeks ago and…read morethis matter has not been resolved. They (ace cash express) has been given me the run around about resolving this matter in a fair manner, but I keep getting denied. They (corporate) claims I picked up the funds at a local store and never did. I even visited the Valley Hi store today and they could not find any paperwork or evidence that I ever picked up the funds. They have even called my bank and had a 3-way call and my bank has also stated that they never received any funds from Ace cash express deposited into my bank account. This whole matter sounds very fishy and filled with fraud! I would be careful of doing business with these crooks!

Haifa did an amazing job on helping and completing my transaction quick, easy and effortless. She…read moreexplained the process and made the changes on my account a breeze. Thank you again. I would recommend Haifa as the best banker on this location. The other Chase location gave me a wrong information that she helped explain the true requirements and made everything simple and straightforward.

The folks in here were just clueless. The banker that helped me add a savings account to my…read morechecking was unfriendly and he acted like I was taking him away from whatever he was doing before I asked for help. Most importantly, he was wrong...I asked him if I could add money to savings as I wished and he said no. I got home and easily transferred money from checking to savings. Next...they were wrong about me depositing my grandsons check in my account. I could have done all this online and will from now with useless customer service like that.