DO NOT USE ADT!!!! Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind. read more

If I could give it a zero I would. Between talking to representatives and then being transferred only to answer the same questions for hours on end and then finally thinking it is resolved only to have the technicians not show up two weekends in a row this is completely frustrating and uncalled for. Many hours wasted trying to get this resolved. If the calls are truly recorded they should listen and learn what not to do. You no longer have the pleasure of speaking or working with me read more

Had this security system for two months. After having issues and trying to cancel it within 39 days and being told I would have to jump through so many hoops and ultimately being told you have to keep the system or pay the full amount. Really does feel like there is no such thing as a money back guarantee. Anyways this month of December the Adt plus app logs me out every single day. So that causes a delay in service but to make it worse the alarm gets accidentally set off a couple times and the time frame to disarm it lags for a couple minutes. However I was told that the reaction of the adt to call my phone and verify everything is okay would be rather instantaneous but literally no one has called A few times now. read more

I canceled my service in November 2024 At that time I was told that It would take 30 days to take effect, here it is June, and my last payment is May 2025? I recommend this company to no one, and on my podcast I will have a segment for all those disgruntled customers that was bamboozled by your company! read more

Absolutely the worst customer service. I've transferred my service in July 2025 and has been getting double billed since. Nobody I speak with can review the old account and keeps transferring me to a new department that says the old department is the solution. Do not recommend. read more

You will pay for adequate camera coverage. The connection is hit or miss. If you ever need help with customer service, you will be on hold for a good while every time as they usually have a long queue of callers with issues. We have not had working cameras for months and after the last technician left, only our sensors work. Our doorbell doesn't chime; we have a hand written "please knock" hung on our door now for weeks. Both my wife and I have detected snarky attitudes when talking with customer service. I wish we went with a different company but we have a contract so ADT has beaten me. Don't let them take ADvanTage of you as well. I do not recommend. If for some reason you still want to go with ADT, make sure you are working directly with the company and not some second-hand/outsourced company because then you have TWO customer services to deal with. At one point one of them is no longer liable to you so then the other one will take over and things just go downhill from there. read more

Would give 0 stars if I could. I canceled them over 8 months ago and every month they billed me since then, even though I called them numerous times to stop sending a bill. Got a supervisor a few months back that officially got it cancelled,Finally...I thought it was resolved, even paid an extra month since I was told it takes a little longer for the official cancellation to go through, even though I told them numerous times I wanted their service cancelled. Now I have collectors calling me. Anyone know of an attorney to go after them? Cause it's harassment now. I'm pissed, WOULD NEVER EVER RECOMNEND THIS COMPANY, read more

Definitely do not use ADT, biggest rip off and worst customer service. My cameras haven't worked right forever and all I get is, " I can tell you how to fix it over the phone" my camera is 25 feet in the air. After hearing this after the third call about the same problem, the guy tells me to buy a ladder so I can get to it. I tell him no and he says he will schedule a tech. The tech shows up and just stands at the door and then tells me I have to pay $59.00 or he's not doing anything. I was not told about that. He rudely says it's I. Your contract. I told him to leave. So I will be canceling this service as soon as my contract is up. Worst company ever . read more

This company is a joke I've been with ADT for almost 4 years. I called today to get extra cameras added. And was transferred 17 times within a 20 minutes period I do not know what's wrong with this company. I'm calling to make you guys more money by getting more hardware. And you guys made me so frustrated. I just hung up. I'm currently looking for another security. Syscompany, who doesn't use third party people to answer their phone lines. If you can't help me. I will rather you tell me in the beginning of a conversation. Not me, keep asking for the same security questions. Give you all my information to say hope. We gotta trash you to a different department. I'm really curious how these people make money. If there's sales tcan I get it right? What'sucks the most is I ask repeatedly to speak with a supervisor and what's kept being transferred to everybody else but a supervisor. This company deserves 0 stars. Maybe a supervisor will read this and call me back, let's try.480 479 5886 Nov 7 23 read more

Just an FYI, don't use ADT. 1. There system doesn't work. My house has been vandalized 7 times and each time the ADT system did not work. 2. The first 3 time my house was vandalized they up sold me. 3. It takes 45 minutes to an hour to talk to someone on the phone. 4. The will never follow up with you. 5. They have partnered up with google. read more

What kind of company sends a salesman out to a home at 6pm on a Saturday evening to try to aggressively force their services on a home owner after repeatedly being told we were not interested? One of many reasons we stopped services and will never use ADT in the future. This clown tells us "they didn't tell you we'd be coming by?" First of all who is "they" and how is ADT so important that we should roll out the red carpet for a pushy salesman? What a joke!! They really deserve zero stars but unfortunately that isn't an option. read more

Terrible customer service on hold for error message for over an hour would leave negative reviews if possible From the accent and lack of understanding of English doubt if North America based read more

I've had ADT in every home I've lived in (4) for 30 yrs. Never had a situation like this. A few weeks ago, I unarmed my alarm like I usually do at 4:30am every morning. I found my back door wide open. I carefully checked all rooms of our house. I looked at my cameras and saw 3 police had been at the front of our home at 1:30am, knocked, but my daughter, our dogs, nor I heard the knock. Police left our home with the back door wide open and my daughter and I asleep from 1:30am-4:20am. (Found out that they are NOT to jump any walls to get to the back and check to make sure everything was ok.) I called ADT to find out what happened. They said they tried calling me. I don't have my phone on ring at night, while I sleep. They did NOT call my dad who is on the Emergency list. (SOMEONE took his info off my account.) I told them that the alarm sound did not go off. They checked and said everything was fine on their end. I told them obviously it was not fine on my end. They sent me to a tech person and he sent me a new sensor for that door and made me another appointment to have a virtual appointment. It came in the mail. I teach during the day and not done till 3p. I told them that. The appointment was set for 3:30p. They called two times before 3p. So I had to reschedule the appointment. AGAIN they called twice before the appointment. I set ANOTHER appt for Easter Sunday. My oldest daughter and her family surprised me. I felt bad that I put my son-in-law to work while the virtual lady, Kim, directed me to punch in A LOT of numbers into my pad and telling my son what to do with the sensor and magnet. After an HOUR of not resolving the challenge she says a "dud" was sent to me and sent a face to face tech to my house yesterday, 4/20/22. He found out that the sensor was for the front door not the back door. ALSO that she had deactivated my front door along with the back door that didn't work to begin with and ALSO deactivated the alarm sound!!!! So my daughter and I were NOT protected if either of those doors were broken into. I'm so upset with this company! I would leave them but I'm under contract. Found out they had a lot of changes in Dec 2022. Doesn't sound like they were good changes. read more

Very misleading about the monthly monitoring fee and made false statements that they would only do a soft credit pull and instead did a hard credit pull. We could not be more disappointed with the fraudulent practices of this company. After the salesman left our home we discovered there is a potential class action suit against this company regarding their practice of promising customers a "soft pull" when they know they are doing a hard pull. Google ADT Arizona complaints to see what they have done to previous customers before deciding to use them. read more

Used the email above to contact ADT and they never responded. Stay away from this company. Bad customer service.

I moved to Messa AZ and bought a new home, I decided to go with Protect America, a subsidiary of ADT. They were offereing a $2240 credit toward equipment and installation due to my 8 year customer history with them in CA. I spent 3000 above and beyond that credit for my system so I wasn't getting some cheap configuration. Let me just say that the installation guy randomly placed the contact sensors on each window (some at the bottom, some at the top, some in the middle, etc) only a few were even straight or neat looking. It was a really poor job, but I simply asked that he pick a place and try to be consistent. He had his assistant remove and replace them as requested and it looked better. The install wasn't complete at the end time of the install and so the installer said they would come back the next day which was fine, but then wanted me to sign off on the install which I wouldn't do. The next day he returned finished everything and then left. I wasn't asked to complete any paperwork or sign offs. The system worked for about a week and then started having communication issues. I call and had it serviced several times over 2 months. Each time they came out ADT/Defenders would say I needed some part (tg??? for the verizon cell) and that it was ordered and they didn't have it with them. Each time I would reschedule so that they could install the part, but they never brought it, never fixed my system and when I started asking for a refund I got a whole lot of BS. There was a 4 apt minimum with the lead tech, an d then they would tell me they had to release me from the contract and a bunch of other stuff. Turns out Defenders installs ADT/Prtect America and then ADT bills you. but if you want your money back you have to get some from ADT, and some from Protect America and you better be good at chasing it down because Defenders/ADT will transfer you in endless loops and have disconnecting calls where they don't call you back. Its fine that ADT didn't work, I will just go get another system that does work, there are many options available. But getting a refund is proving impossible. Overall here is why I gave them a 1 of 5 stars: * Their customer service is terrible (They transfer you around and dont stay on the line) * Their followup is terrible, if they loose you on a call they don't call you back. * The products didn't work, although I had working products in my other home so I think it is installation issues. * Their video doorbell does't even send you an image of the person ringing the doorbell to your phone. It sends you a test which you have to open and then read and then open your ADT Pulse app and then go to the doorbell image and open that still to see who is there. * Their slim line contact sensors are 13.98-24.99 on amazon, but they charge 159.99 even though they are the same exact brand and model. * Technical support has clearly been too complicated for them and therefore even if they repaired it at this point I have no confidence in them to correct future issues. Let alone monitor my safety. * Their pulse App worked fair enough while it was working, but I never really got the chance to use it for long. Because ADT owns this company and the vendors they use to install I hold them accountable for this experience. I would recommend any other system over ADT. ANY! read more

I have had this service for years - when it was protection one then ADT. Since the company is ADT customer service is poor. Today I called with an urgent concern. The wait would be 21 minutes! I could leave a message for return call in 30 minutes. When I received a call, finally, it rang and rang and I finally just hung up. Once the alarm went off and they took 30 minutes to try to track down the secondary person when they didn't reach me. Then we were given the option to be texted. I chose the option to call, but they texted when an alarm went off twice in error. I didn't see the text and police were sent. ( $96.00 charges) Once I called immediately when the alarm went off due to a faulty sensor. I was never told that the alarm had to be disarmed twice; that that procedure had changed. I have had 96.00 false alarm charges due to their errors including not being able to get through to customer service. I have had very rude customer service people. I was frustrated once when I could not get through to customer service and the person who finally answered, Gabrielle, actually used profanity with me. If I were not moving soon, I would cancel them immediately. I was told, when a window sensor went off twice, in the middle of the night, for no reason, that service people no longer come to the home for repairs. A third customer service person said that was not true and arranged for a technician to come out. I had once asked to speak to a supervisor. She was as rude as the customer service person. read more

This company is a joke. They have you sign a contract. If you want to cancel before the three contract ends, they will charge you for hundreds of dollars and they are arrogant about it. No other company hits you with a three year contract. BEWARE! read more

Worst company I've ever dealt with. No one should use this company. Took me 3 tries for over 45 min to get them to cancel there services that have never worked right!! read more

I would give them a minus 10 stars. I called to cancel my security system as I had sold my house. I had the system for 2.5 years. They charged me an early cancelation fee. I understand if I was just cancelling for no reason. I sold the house. I moved to rental so I couldn't have it installed. Why should I pay for a service that I can't use and in a home I no longer own. Horrible business practice. Also if they do call out the police for an alarm, the police charge a 100.00 on top of what you pay to ADT. rip offs. read more

ADT customer for several years. The old system was getting glitchy and called about getting a new panel and controller. ADT wanted to double the monitoring fee after installing new equipment. AVOID ADT there are cheaper monitoring services out there such as simply safe. Don't use ADT unless you want to spend $50 for motoring. Budget $25-30 for monitoring at another company. read more

do you see all the negative reviews? they're not lying, people! do not use adt for home security. run away. do not walk, run!!! this company is legendary for their deceptive billing practices. no customer service. believe the negative reviews. read more

The 1800 deal via pony express was the initial contact I made- from then on it was h-o-r-r-i-b-l-e !!! The actual people who came to my home, possibly from glendale, were actually nice. It's the main company who's awful and a bit shady - run!!! Everything they said on the phone was very misleading and I was charged triple the amount they quoted. read more

This review applies to the marketing group or dealer (s) as well as ADT. ADT contracts with others to sell their monitoring services under the "badge" or ADT brand. These folks, both the dealers and ADT are not to be trusted in my humble opinion. I'm embarrassed that I fell for their pitch. I managed hundreds of millions of dollars in business for large companies but I mismanaged a couple of thousand of my own. I, in haste, after buying a home and accepting a referral from another home vendor, took a quick meeting and signed a contract to have RK hook up an existing system to ADT. RK is a "dealer", not ADT itself. The system has not worked properly for more than a few days over the first ten months. It will never work properly and a buyout is my only way of ridding myself of the ADT relationship. First, RK limped through the first month or two making excuses as to why the system was not working. At some point the servicing transitions to ADT. ADT 's first tech seemed over his head when working on the system and I ended up paying some more charges in the hope that a tweek form him would make the system stable. It did not. They did "cash my check" of course. Within a day or two, The system went crazy. I stopped arming it, it still went off. Having to be out of town for a couple of months, I called ADT out to pull the plug. They sent out a much more "with it" tech. However, I could not risk having false alarms when I was out of town hundreds of miles away. I had the wiring cut and told them I'd check back when I returned. Cutting it short here, the system will never work in my area until some utilities are upgraded (AT&T/ or Verizon?). ADT knows the system will never work properly but they won't negotiate a fair buyout. In fact they claim that RK is owed the buyout (of course ADT collects it). ADT is not transparent. They purchased the contract from RK, they could negotiate a fair buyout with me but thy use RK as the bogeyman. Not that RK is any more trustworthy. I have a couple of amazing experiences to share about RK and ADT but I need to get out and play some golf. If this review saves one person from signing on with ADT or their dealer (s) in phoenix, I will feel I've done something good for the local consumers, only a small thing but a good thing read more

do not use this company, they are horrible. i paid for my installation and within a month it stopped working. i can't get anyone to come out and help me. i have had 3 people try to help me over the phone with no luck. so i am paying for a service that does not work. they will not let me out of the contract. i am calling my attorney. read more

Five years ago, the guy I was dating got ADT security service for my new home. He linked me to his account and was paying for it. Then a year goes by, and I had it switched to where I was paying for it and told them he was no longer responsible. Another year goes by and I received a refund check in his name to my address. I called again and explained that the account was mine, not his, to please make sure to correct the account name. They did. Then a year goes by and I went to cancel my service. The lady explained that I was still under contract with them. I talked to several people and the final lady told me that she could see back in the records when I had called and had it changed and that I had been making the payments, so all was good. But one day I checked my account balance and since I was on automatic payment, they had debited my account $680.00. I was livid to say the least. I called a couple of times trying to get them to refund my account, but they wouldn't. They get you every which way they can. So the equipment was paid for twice. Not fair! Beware of this and my advice is to first use another service, and second is, don't do automatic payments. I would think that they would want to have positive feedback, but bottom line is, it is always about the money! Not the customers. read more

Negative 1000 stars. Word of caution: DO NOT EVER, EVER use ADT HOME SECURITY SYSTEMS. They are inhumane, fraudulent, and dishonest. I spent $3000.00 and signed a non-refundable 3 year contract at $53/month. Once you pass the three day rescind period, and you have not cancelled the contract, despite health emergencies, they will not allow you out of their contract. Once the skilled ADT salesperson sticks it to you for the initial installation they are totally unreachable. They claimed I did not have enough gigabytes to support in-home wifi cameras. Completely untrue. All of my neighbors have them wit the same exact gigabytes. read more

If I can give them less stars I would ! I have been trying to cancel with this company for about 2 weeks now! They keep telling me they will send the "cancellation paperwork in "24 to 48 " hrs .... well that was On 12/14/18 seems like that's more than "24 to 48 "hours ago right???? Funny how I receive EVERY other email though. Then when I finally get through to a real person they say they will TRY to expedite my cancellation paperwork ! WOW.... I have no words to describe how frustrated I am.... so meanwhile they are STILL charging me for the service that I've been trying to cancel. Be careful with this company if you wanna cancel that is because it's not easy. Smh!!! read more

If I could give this company NO STARS, I would. They are crooks and took LARGE PAYMENT out of my bank that was not authorized.

I was a customer with ADT for years but recently due to price increase i decided to cancel on 2/9/18. I noticed on 3/6/18 they took another payment i am like are these morons serious? I called adt and i was told the Rep cancelled the service but not the auto pay again seriously ? The worst company ever. I talked to a supervisor that was no help at all and told me i was not got getting a refund. Are you kidding me? I will get a refund after i talk to 3 on my side TV or an attorney. Please don't get this company. read more