Around January, I started noticing a faint odor that, to my inexperienced nose, could have been the septic, or propane or drainage issues. I also noted that our shower/bath drain and our kitchen sink were, at times, very slow to drain. But it was the odor that concerned me.
I called the septic people and they suggested I add dried dog food to the holding tank, which we had done in the past, so I gave that a go.
I called the propane company and they sent someone out straight away.
I called you in case the slow drainage had to do with something backing up and causing an odor. You very kindly walked me through some "tests" to see if there was immediate concern for the pipes, back up, blockage, etc. You could have charged us to come out and take a look, which of course would have been fair and reasonable. But you were willing to spend some time with me on the phone to give a few things a try before doing so.
As it turned out, the motor had gone on the septic so the smell did get worse. There was a slight propane leak at the fitting going into the cottage, so while that wasn't the odor, it was a good thing to catch.
We've been here full time now for three years. I've witnessed companies take full advantage of their clients by making unnecessary house calls, or asking you to "bring the car in" when I discovered some simple solutions on YouTube that they might have suggested first. You have given me guidance on the phone more than once, Dan. (the black rings around the filter caps and where to find them.)
I just wanted to thank you for your patience with my questions and talking me through what to look for before coming out to see if drains were backed up, etc. I have really appreciated your kindness. read more
