!!!BEWARE!!! TERRIBLE WARRANTY EXPERIENCE Let me start by saying that my Seller used Adair Homes for Building a few homes in our community build in 2023. I have been working with Adair mainly on all warranty requests and defects in the home. My experience with warranty requests are terrible. The builder used a 2-10 warranty under which they are supposed to cover a lot of workmanship items. It has been terrible experiencing getting them to fix the items submitted through warranty request. Their Supervisor Justing contacted me to schedule a few work items, but the appointments were never honored. I only got followups stating why they failed to send worker on the specific date and asked us to reschedule. This happened a few time before today when they closed by work item saying they are have completed all items. But, they fixed less than 10% of what I've submitted. I'd suggest going with another builder read more

Update to my previous review from October 2017... We were able to move into our home in May 2018. They have came out several times for various issues. The most current issue is that we had a leak in our exterior wall. It had been leaking into our wall since they installed the outdoor faucet (which took them 3 visits to actually install). The drywall in our bedroom had to be ripped out, insulation and baseboards removed and had dryers running for a week to dry the area. A month after the leak was found, we finally got the drywall replaced in the bedroom. We had a few bubbles, popped seams and inconsistencies in the ceiling of our den. They "repaired" them yesterday. The pictures below are what the repair looked like! How is this acceptable?! read more

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I work with an real estate investing group called Growing-Funds (Invite only, that maybe changing). I know that there is a lot of competition out there and I know they attack each other on social media (Hit pieces) so its hard to find legit claims. I hesitated giving this a 5 star because I am stuck between 4 and 5. They need to teach their subs to keep job-sites clean and all Home builders suffer from that fro time to time. That being said we have been through many projects (verity of builders in Western states) and we are not business married to anyone. We do enjoy using Adair in that do great work and make it right which sometimes means they get taken advantage of, yes so there is that in this industry. Everyone of them are always grooming subs and they have hits and misses, Adair has established subs and vendor for over 5 decades. So not every customer is a dream customer and many have never done this before so they are having babies rather then a great experience. PS so glad they got rid of their VP of construction, some people are anchors. Enjoy and I plan to upload photos later, peace out Amanda.Vitosha @ Gm.... read more

Adair Homes - Silverdale - General Contractors Near Me - Silverdale, Washington

Be very careful of this business. Even though they do not dispute that their team made a mistake in completing our home order, they are unwilling to rectify the mistake because they said we signed the contract. It is the epitome of poor business practice and customer service. I would not trust this business as I do not consider a business who is unwilling to fix their mistakes honest. read more

They don't even deserve one star, horrible customer service and horrible communication. They just don't care about the customer. Thanks to their misinformation we passed our 120/day lock date and now have to somehow come up with another $4000.00! Wish I would have read more reviews as we are now stick with them, so frustrating!!! Spend your hard earned money elsewhere! read more

They don't deserve even one star...Horrible customer service. They treated us like we were some inconvenience. I and my husband were planning on meeting with Adair Homes rep Jane (?); we took time off and then Jane called us and rescheduled for another day. We came and she didn't show up. Her assistant keep saying that Jane was on her. So we've been waiting for 20 minuted and left. Such a disappointment. NO one even called us to apologize. Well...I think it is a good thing that they showed they face before we signed any contract with them. read more

The ordering process was straightforward, but there appears to be a disconnect between the sales office and the builders. We had asked for wood rails and balusters and paid nearly $5,000 for that. The builder put in composite material and now refuse to put in wood as was ordered and paid for. read more

Don't even want to give them anything remotely resembling a star. The worst!! Customer service consists of many many excuses. Then you are ignored. The work we received was sub par on a good day. The contract is written to protect Adair and they know it. They shifted us from person to person so we spent our time repeating the same story over and over and their response is usually that they "understand". "Understand"ing does not make repairs to major issues like a faulty roof. We are in the ignore phase of their customer service. Please take note and DO NOT WORK WITH THIS COMPANY !!!! We didn't get any warning before contracting this company and are completely broken because of it. read more

If it was possible to give 0 stars I would. We ordered our home plans on May 9th 2016 and have yet to receive them (59 days as of today). The information they give you says you will have them in 21-45 days. Besides the obvious, the problem with this is Adair only "locks" your price for 120 days. Permits in Pierce county are taking 8 weeks. You have to have your lot "site ready" in that 120 day period. Without permits you can't be site ready. Without plans you can't submit for permits. There is no offer to extend the 120 day price lock. So basically they stretch it out so they can charge you more in the end. We did an exclusive financing that makes it so we have to use Adair and can't switch builders now. We are paying interest on a lot we can't do anything with until we are able to get permits. We will probably be charged for not meeting the 120 day lock even though it will be Adair's fault. When I called the Silverdale office today and talked to the manager Justin- he told his answer is "We are just really busy" "We're working on it" The problem is- they aren't sorry, they don't care. When I told him that working with their office has been a nightmare, he told me "the feeling is mutual". Really? What kind of customer service is that Adair? When someone contracts you for 293k you would think you would treat them a little better than that. I called the corporate office today and talked with someone with the last name Biggs. He was pleasant, basically said the same thing, but at least gave me a timeline (this will be the 4th timeline I've been given- but never by a corporate person so hopefully this time will be accurate). He didn't seem too concerned about the way Justin at the Silverdale office spoke to me though. The only faith I have in this process is that Adair is supposed to turn out a nice project and the construction guy "D" that we met was awesome. This is our 2nd time building a home. The first time we went with HiLine. While the HiLine home wasn't as pretty as the one we are supposed to be building with Adair, the customer service was always outstanding, they were responsive, and deadlines were met. There was never this "We're too busy" attitude that seems to be the Adair motto. I'll keep you posted and let you know how the final product comes out. I'll also be blogging about some of this and will post a link after I get it set-up. In summation: if you haven't already contracted with Adair, think long and hard before you do it. Definitely avoid the Silverdale office. If you have to use the Silverdale office, use Paul. He was a genuinely nice guy, and seemed informed. read more

I can not recommend this business and feel good about it. Our experience has been poor at best. The home was not completed on time, BY FAR. The workmanship is done by the cheapest contractors they can find and it show. You will pay twice for any changes. When we finally moved in before the final was done, we still do not have the necessary things complete to get the final it has been over a year now btw. And yes, we have contacted them many many times to get things complete. They went thru a few foremen while the house was being built. You can email all the way up the line and it does not help. I could go and on. Never again!! We are now in to August, still waiting for some completions and repairs. I was promised they would be finished 2 weeks ago, so typical of Adair. We are concerned about the ceiling drywall! Is it going to stay up?? Lots of little things need to be completed still. The painter they recommended painted in the rain, yes it ran. Never saw the painter again even after many calls. We are at the point of contracting the work out and billing them. Oh and if you think your house will appraise to what you paid to have it built, think again. read more

terrible, horrible. over 1 year since we signed our construction contract. we have paid in full and still no house. I would never recommend this company! read more

My wife and I want to build a house in Silverdale. We heard about Adair so we decided to take a further look. We went to their office and the gentlemen was very helpful. He explained the whole process and even showed us multiple floor plans along with their showroom that has a ton of upgrade options. If your thinking about building I recommend giving them a call!! We can't wait to get started with our first custom home! read more