I travel for business and use sites like Expedia or Hotels.com to book my stays on the fly. When I…read morebooked this hotel, my plans had to change midstream. Marriott was not willing to reschedule the remainder of my 6 days or refund.
For the purpose of business, I need hotels that will adapt to changes. This Marriott does not seem to be accommodating for business needs and changes.
Example: I booked for 11 days to complete an install. The instrument still had not been delivered by the 5th day. I was requested to reschedule and return a week later. Marriott wants to charge my 11 days that I hadn't fully used; even though I would return for possibly an additional 5 or 6 days depending.
Now Marriott has now lost a travel buddy for life. IHG or any non Marriott branded property, I will now be booking with you.
Otherwise the hotel was decent, but not close to the part of town one would visit. Actually pretty boring there and anything within a 20 minute walk. You will want to stay in old town of Heidelberg Germany. It will save you a ton on taxi fairs going to restaurant's and bars.
If your plans change midstream, make sure you don't book with Expedia or similar sites. As well, I lost faith in Hotels.com as now I fear booking anything past one night stays. Neither Hotels.com or Marriott will not accommodate my business or changing needs.
