I hired this firm after a major water incident in February, expecting strong advocacy. Instead, I…read moreexperienced delays, poor communication, and repeated mistakes.
Early Issues With Barry & Maddie (Escalated to John Early)
Barry was defensive anytime I asked questions and repeatedly told me, "we're going to need to make what insurance is offering work," then backtracked when challenged. I had to ask multiple times for basic email communications with my carrier.
Maddie, who handled contents, was pleasant but regularly missed obvious items and created errors I had to correct.
I escalated concerns to John early on. His only solution was creating group texts, which did nothing to resolve the issues.
Barry also recommended a contractor, then later refused to work with him. After seeing quality issues myself, I moved to Chris from On Point Renovations, who has been significantly more thorough.
Home in Demo & July Breaking Point
This claim began in February. I lived in a damaged home for months until late June, when demo made it officially uninhabitable. Insurance ended ALE on July 3, even though I still qualify under my policy. Despite this, Barry showed no urgency or proactive help.
By mid-July, I told the firm I would no longer work with Barry. I never threatened to fire the company -- I genuinely tried to give them a chance to improve. They reassigned my claim to Al.
Al's Delays & Lack of Response
Al told me the estimate after demo would take 1-2 weeks. It took 3.5 weeks. When Chris finished his corrections, I sent the updated estimate to Al early on Nov 12.
Then:
* Nov 14: I followed up
* Nov 18: Followed up again
* No response (his last message was Nov 14)
This firm was fully aware my insurance refused to pay further ALE, and every day of delay prolonged my displacement.
Major Issues in Al's Estimate - Verified by My Contractor
Chris emailed Al directly and found major inaccuracies:
* Items listed that do not exist in my home (3-inch baseboards, standard crown, insulation for 4-inch walls)
* Missing essential materials (Hardie backerboard, mud beds, shower pan, felt under hardwoods)
* No O&P on mitigation, even though this was discussed with Maddie and Dale
* Stucco repairs listed, despite my home having zero stucco
These are basic scope errors -- not minor details.
Only Responded After I Sent a Termination Email
After multiple ignored follow-ups, I finally sent one email with both my termination request and the review I intended to post. I CC'd John and Dale Terry so leadership was fully aware.
Only after receiving that email did Al respond -- within two hours -- with a revised estimate. Even then, he offered no acknowledgment of the delays or ignored messages.
John and Dale never responded at all. Yet John, the Vice President, had time the day before to reply publicly to a brand-new 1-star Google review from someone else. The contrast speaks for itself.
Fiduciary Responsibility & Loss of Trust
Public adjusters owe a fiduciary duty to the homeowner. Instead, I had to chase updates, correct their work, follow up repeatedly, escalate issues, and essentially advocate against the people I hired.
My home has been unlivable since late June, stuck in demo with no clear path forward.
About the 5-Star Reviews
People ask how this firm has so many. They comp people to take down negative reviews -- at least one person I personally know. A trusted source shared that they were offered compensation to remove theirs.
Well, since this firm only seems to respond when someone leaves a bad review... guess we'll put that theory to the test.
Do yourself a favor and work with another PA.
