In defense of Active.com, the membership was beneficial to me when I was signing up for 3 half marathons per year and multiple 5 or 10 k's with my children. It allowed fees to be waved and gave me discounts on some sign ups. However, my children are now away at college, and Covid-19 has eliminated my chance to sing up for any half marathons. I sent an email asking for my membership to be cancelled and, judging from other posts, I should get reimbursed soon. Like many businesses, I hope they survive the current pandemic. It must have really affected their business and revenue. read more

Fuck these scammers. Most of bought my card info. My bank caught it. I got money back. After they didn't get my money they still send a email wanting update card info. read more

I have been harged $99 for no reason and I cannt get a hold of them! what a scam I called my credit card company and hopefully they can help! read more

Don't know how this company got a hold of my information, but I got an email about a "trial period", contacted them immediately to opt out of it, didn't sign up to begin with, attached is that email confirmation from Active canceling my membership from 2021. This scam company still charged my card last year a couple of months after canceling, didn't catch it, and this year which I did catch. Requested a refund for both years, received a refund for one year only. So I filed a complaint with the BBB on this company. I'd write to watch out for this company, but it spawned out from no where. Reading all these complaints, a class action suits seems to be underway. Side note: even with my emails explicitly stating I don't want to be solicited for services and just a refund, they still solicited me about what I'm giving up and how they can serve me, refunded me for only one year. Infuriating, is this harassment? read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

scam company.. becareful.. they charged me $99 for no reason. very difficult to get money back... they try to sell stuff that I did not even ask for or dream of.. sad that we have come to this point of internet scams read more

scam charges of 99.95 on the credit card. Please report this scam company. unauthorized credit card charges.

Fraudulent charge on my credit card for 99.95 after signing up for an event. Not responding to emails. This company is a disgrace.

Same thing I'm seeing everyone is being charged us 89+ dollars for something they never signed up for. I certainly have not and I noticed looking back that I've been charged twice! Once for 2019 and then again for 2020. Completely unacceptable and a very sneaky way of stealing money. What on earth would anyone get for the benefits of the 89+ dollars anyhow? I have sent an email for a refund. And I expect 2. UPDATE: I was refunded an appreciate it. I'm only still giving them 2 stars because they were at fault but mentioned how I opt in when I clicked the box. Ok, me and 7k others I guess missed the "fine print" Still won't be using them again. read more

ACTIVE Network - How did I even miss last years? Very sneaky Active... - Marketing Near Me - Dallas, Texas

Very sneaky. To those who got charged 89.95, you dont see your subscription because they hid it very well. I'll add photos so you can see where to click and opt out of it. You have to click on "learn more " in the first photo. I emailed them and they said I signed up for it because I hit add to cart... I never clicked on "add to cart" because I never clicked on "learn more". 89.95 membership should be the first thing people read not 4.99. Theres nothing regarding a membership in the totals and fees section and the Total only said 34.98. So no, I did not sign up for any membership because I did not hit add to cart.  Very clever way to scam people, it's not that we are unaware of what we're signing up for. It's just that we dont want to "learn more" about a fucking way to save of 4.99. We just want to sign up for a race you fat fucks. read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

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Signed up for a color run last month, then just noticed I was charged $89.95 for a membership that I never consented to. There was NO detail on this membership when signing up for the color run, nor was it part of my receipt email. Tried calling the Active corporate number to get this resolved and there was no answer. Followed up with an email and there has also been no answer. Who can I speak with to get this money refunded as well as my credit card information removed from my Active.com account as I can't seem to locate it anywhere in my profile settings. read more

This company has taken being dishonest and sneaky to a whole new level. I recently fell victim to their "Active Advantage" scam, I am careful with web forms and I *know* I did not sign up for it, and lo and behold I got hit with a $89.95 charge out of nowehere. As of writing they have 659 complaints in BBB in the last 3 years, 260+ on yelp! This is just people who took the time to complain. God knows how many thousands have been dishonestly fleeced. I have reached out to my club to stop using them from registrations going forward. They do not answer the phone, I have emailed them and am awaiting my refund. They should be locked up. read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

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Scammers! The put hidden fees into your purchase. I just bought one 5k run and the next month got charged 85.99$ for some membership. You say it my fault not reading Terms and Conditions but let's be honest it's a complete scam ! read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

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STAY AWAY FROM THIS COMPANY - they are a bunch of scammers, using the worst possible tricks and bad practices to get people to get hooked into a subscription they did not ask for. I am not sure why event organizers still use their services but I know I am going to let the event organizers that registering to started the fiasco to know how bad one of the platforms they use is. read more

This membership is such a massive scam! I read each page as I signed up for a race, unclicked all subscriptions and joins, and STILL was signed up for this. Received an email about this worthless membership, and immediately sent them an email stating, "Cancel subscription today." They responded back to the same cancellation request with a "Thank you for giving us a try." And another email saying am I sure I want to cancel/here's all your benefits. I sent them an email again stating cancellation, and they claim they'll get to my inquiry as soon as they can but there maybe delays due to COVID. This is a scam, and I hate it... This is definitely a zero star membership. read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

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I'm still very skeptical of this company they are very slow but I was able to get my 99.95 refunded. To a while and some persistence. After a few phone calls and emails they did make good. read more

What a scam! $90 charge and I have never heard of it, and after being on their site I still can't figure out what they do. They keep saying it's an "opt in add to cart option"... and yet if you read the hundreds of reviews of this business, here and at BBB, EVERY REVIEWER is confused as to how they "opted in" and why they're getting charged! Obviously, then, this business has deceitful practices. Zero stars if I could. read more

I don't know how many people have been tricked into a $90 membership that they don't want. It is usually hidden in the confirmation screen of a local 5k or other race and very very difficult to impossible to get rid of. read more

I signed up for an Active race a few years ago, and I have been charged with the membership fee three times. Not sure how I missed the first two times, but I have never used any of the services on the membership. Please cancel my account and refund me. read more

ACTIVE Network - Unawarely got charged 3 times - Marketing Near Me - Dallas, Texas

Be careful if you even thinking on trying the 30-day trial. Active.com promoted false advertisement to trick you to sign up and do not honor what were included on their statements for 30-day trial. I decided to cancel during the trial period after a few attempts with contacting Joy Ning, ACTIVE.com Support. She apologized for the confusion this may caused and suggest you to cancel your trail member or wait for the renewal to receive the benefits. I will not recommend this site to my running friends. read more

ACTIVE Network - The list of benefits under 30-day trial isn't true. - Marketing Near Me - Dallas, Texas

I wish there was an option to NOT provide a star rating for such a horrible company, spam, and FRAUD! Looking through my bank account and noticed a transaction of 89.95 and didn't recall the purchase and disputed with my bank. Decided to do some research and Google the address of this horrible company and see all these relatable reviews. When I signed up for my 8k race I do not recall (clearly) subscribing or signing up for anything except my 50 dollar race! What is even more frustrating is that clearly in the image below, of my account with Active Advantage I have a STANDARD free membership and there are options to upgrade to the advantage package for 89.95. I haven't even tried to contact this company but it doesn't seem like I will make it far. Will definitely be deleting my account, payment information, and everything possible. What a terrible scam! read more

ACTIVE Network - You have a standard active account, but I can upgrade to advantage for 89.95.. so why was I charged the 89.95?! - Marketing Near Me - Dallas, Texas

As happened with all other people complaining here, they charged me the 89.95 and I have never been to this website. Shade business and I hope you guy have a big lawsuit and pay for the money you are steeling from the people. read more

Like most of the others I've seen here, I signed up for a $30 race in Jun3 2021, got billed $89.95 by the processing company a month later, then a year after that. I had no idea I had signed up for whatever service this company supposedly offers. I want a full refund of both $89.95 charges. read more

Total Scam. Signed up for a ski race, and was charged an extra $60 "protection" fee, I never wanted to pay. WORST customer service I've ever experienced. No phone number to call. An automated-only response 1 WEEK after complaint. Over 2 months later, no resolution, no refund, no care. STAY FAR AWAY! Will notify all ski racing registrations systems in the US to avoid, and look for a new partner. read more

Same as the others. The way you guys hid the fact that we were signing up for a $89.95 annual charge is ludicrous. Taking advantage of people who are just trying to participate in a race and be healthy is just shameful. Please get back to me or I'm gonna have to file a dispute with my credit card company. read more

Run in the opposite direction! Not worth the headache. This is the most disorganized, mismanaged, overpriced ticketing platform I have ever experienced in over 30 years of producing events. I should have come to trustpilot/BBB/yelp before considering this service for my race registration. It has been over 6 weeks since my event concluded and they have yet to get it together enough to send a check or EFT for the revenue generated from my event. All this after charging all of my registrants, including ones that I refunded or canceled for whatever reason, $2.50 per registrant, and giving me the run around. What an absolute nightmare it has been trying to work with them. read more

This company has charged my account without my consent. I'm seeing this has happened to multiple people. $89.95 for what?! on top of that I was never refunded the $27 I paid for a marathon that was cancelled due to the pandemic! I have contacted them through email various times and have not being contacted back. There's no number to call NOTHING! These guys are shady! read more

ACTIVE Network - Marketing Near Me - Dallas, Texas

Like others, I didn't realize I "signed up" for this $90/year service three years ago. I actually missed the first two charges somehow, which is weird for me because I monitor my bank account closely. The only reason I realized it happened this time was because I clicked on the "Welcome to another year of Advantage!" email to unsubscribe from what i assumed was a random mailing list, saw "Cheers to another year of savings" and thought, "hmm, what am I saving money on?" then scrolled waaaay to the bottom of the email to see a receipt. I thought surely it must be a SPAM email but checked my credit card and there was indeed a charge. Very shady practice and I am not sure how they get away with it. Why not just do what you do and be honest about it? read more

I never write reviews, but Active is the slimiest registration service I've ever encountered. Every single page of the registration process is bloated with ads and offers with hidden fees. With every click, make sure you read the fine print. Call it an 'opt-in' service or not, it is very clear they are trying to trick consumers into offers with recurring costs. Please just allow users to register with a seamless process, and make up other advertising revenue elsewhere. I'd actually be interested in what an Active Advantage offers if it weren't presented to me in such an egregious way. If you are a race director looking to outsource your registration process, please look elsewhere for the sake of all participants. Yuck. Given that their support team has replied to every post 'assuring it is opt-in' clearly shows that they KNOW what they're doing is a messy process. But continue to do so anyway. read more

My complaint is exactly the same as what others here have written. I, too, signed up for a race last month, and now, exactly one month later, I see an additional charge of $89.95 on my bank statement. So apparently this company makes you think that when you sign up for a race, you'll get a "free year" of a membership (which is a NONSENSE membership, by the way--nobody needs a membership to sign up for a race) before having to pay for subsequent years of membership.... Oh, but how long has it been? Not quite a year--again, it's been exactly once month since I supposedly signed up for this "free trial year." I called this company, and they didn't pick up the phone. I've also called my credit card company to dispute the charge. They have started an investigation into this fraudulent company. read more

I have now been charged for the hidden registration fee 3 times in 3 years. Every time I sign up for a Rock n Roll race I am charged 31 days later. When you call they are quick to let you know you opted in to a membership andhad 30 days to cancel. They issue refunds with absolutely zero hesitation, another sure sign they know they are doing something shady. I scoured the registration process this year and have no idea where they hide the opt in. Buyer beware! Watch your statements. If you miss even a single charge they win read more

I was charged $89.95 without any signed up or approval from me. I am asking for a full refund as I am not interested in any race or services from them and they keep going in circles offering me gifts cards etc ... read more

I have the exact same issue as countless others. I signed up for a race NOT any sort of membership but have incurred a charge of $89.95 on my bank statement. To be clear, I didn't intend to sign up for any sports services when I ran a 5K. I called them and they didn't pick up the phone. My next call is to my credit card company. read more

Also got scammed by this company. Must have been when I signed up for a race (which was more than a year ago), and just got charged an $89.95 "annual membership fee" a few days ago, which I did not knowingly sign up for and never authorized. When I do make an informed choice to sign up for any type of membership, I am always sure to see what benefits the membership offers and try to take advantage of those benefits. Since I have unknowingly been a member of this network for more than a year (the last race I signed up for), I really couldn't tell you what Active Network actually provides for their members, other than stealing their money and sending spam-like marketing emails. Having read hundreds of 1 star reviews between their two yelp pages (they had to move their last yelp page to this one because of all the bad reviews), it is almost funny to me that a customer service rep is actively posting replies and trying to do damage control on here. The solution is much simpler than that-- run your business above board and be honest and transparent with your customers right out of the gate (BEFORE they air their grievances on Yelp). Will save a lot of time and $ on the need for damage control. read more

Flaudulent charge on credit card after signing up for a race. Does not respond to email or phone calls

Like many others, I recently signed up for a race through active network and was hit with the 89.95 charge. Since 193 other reviewers have listed my exact complaint, I will just leave a simple message for the representative replying to everyones review. I have read your responses and see that it is not your "intent" to mislead anyone signing up for races. However, these complaints date back to at least 2017 and you have yet to fix the issue. If you do not want to be referred to as a "scam" or a "shady business" on all of these reviews then fix your website and add more transparency. It may be difficult to comprehend, but with such a large quantity of poor reviews you should probably take a quick moment of self reflection and see where the real problem lies. read more

As with thousands of other consumers I have been scammed by Active Network for years. I purchased a 4 night stay at a campground in 2015 and learned today that they have since billed me $374 since then in "membership dues" for a service I never knew I signed up for and received no benefit from. I'm in the process of contacting the attorney general of CA. read more

So after Active attempted to charge my account, on three separate occasions (I only use the actual amount of money needed for the transactions due to companies like this) I finally researched what Active.com. Come to find out, it was me signing my 11 yr old daughter up for basketball in Oct, and somehow they registered me for a membership. I know i didn't select this because i do not run marathons, I weight lift. My organization simply used them for youth sports registration. After reading all these horrible reviews, I'm glad i now use specific cards and exact amounts for online transactions. read more

I had a group of 15 to sign up for the June 6, 2020 Blacklight run in Richmond, VA. It was postponed due to the pandemic. Several of my group has been hit with a $89.95 charge. We've run many races before and have NEVER been hit with unwanted membership fees. UPDATE: A representative from Active reached out and refunded the $89.95 Membership charge for the 5 people on my team. I appreciate the timeliness of contact and the quick refund. I recommend Active making the yearly "membership" feature CLEAR so that people are not accidentally signing up for something, when all they are trying to do is sign up for a race. read more

Charged for $89.95 for annual membership that I DID NOT sign-up for! Also happened to my friend & looks like we are not the only ones who inadvertently was signed-up for for this. The company likely need to change the wording they use so it is CLEAR to customers that they will charged $89.95. read more

ZERO STARS!!! YOU NEED TO AVOID IF YOU SEE THIS COMPANY IS USED ON ANYTHING YOU ARE SIGNING UP FOR!!! IF YOU ARE LOOKING TO USE THIS COMPANY TO HOST AN EVENT DO NOT DO IT! If you see an event using ACTIVE.. DO NOT Sign up!! They are scammers and if you don't believe me just type their name into google and take a look yourself. They have lost 2 lawsuits and still continue to scam people. I have no idea how this company is still able to do business with organizations. It's insane. They charged me 89.99 for a membership I did not sign up for. AND I don't even have an account with these people to "cancel" my "membership". I've been trying to figure out how they got my information and the only thing I can think of is, I signed up for an event in my community and the event used this third party company. This company kept my information and illegally charged me for a membership. I'm still in the process of trying to cancel and get a full refund. My bank is aware that these chargers are fraudulent and this company will be flagged as a scam. If I do not receive a full refund or my card gets charged again. I'm planning on taking legal action. This company needs to be held responsible. If you are an organization planning on using this company to help with your event DO NOT do it!!! Your customers are going to get scammed and be extremely upset. read more