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ACTIVE Network

1.1 (355 reviews)
Open 9:00 am - 5:00 pm

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Bonnie S.

Don't know how this company got a hold of my information, but I got an email about a "trial period", contacted them immediately to opt out of it, didn't sign up to begin with, attached is that email confirmation from Active canceling my membership from 2021. This scam company still charged my card last year a couple of months after canceling, didn't catch it, and this year which I did catch. Requested a refund for both years, received a refund for one year only. So I filed a complaint with the BBB on this company. I'd write to watch out for this company, but it spawned out from no where. Reading all these complaints, a class action suits seems to be underway. Side note: even with my emails explicitly stating I don't want to be solicited for services and just a refund, they still solicited me about what I'm giving up and how they can serve me, refunded me for only one year. Infuriating, is this harassment?

How did I even miss last years? Very sneaky Active...
Lynsky K.

Same thing I'm seeing everyone is being charged us 89+ dollars for something they never signed up for. I certainly have not and I noticed looking back that I've been charged twice! Once for 2019 and then again for 2020. Completely unacceptable and a very sneaky way of stealing money. What on earth would anyone get for the benefits of the 89+ dollars anyhow? I have sent an email for a refund. And I expect 2. UPDATE: I was refunded an appreciate it. I'm only still giving them 2 stars because they were at fault but mentioned how I opt in when I clicked the box. Ok, me and 7k others I guess missed the "fine print" Still won't be using them again.

Jeanne A.

Very sneaky. To those who got charged 89.95, you dont see your subscription because they hid it very well. I'll add photos so you can see where to click and opt out of it. You have to click on "learn more " in the first photo. I emailed them and they said I signed up for it because I hit add to cart... I never clicked on "add to cart" because I never clicked on "learn more". 89.95 membership should be the first thing people read not 4.99. Theres nothing regarding a membership in the totals and fees section and the Total only said 34.98. So no, I did not sign up for any membership because I did not hit add to cart.  Very clever way to scam people, it's not that we are unaware of what we're signing up for. It's just that we dont want to "learn more" about a fucking way to save of 4.99. We just want to sign up for a race you fat fucks.

This company has taken being dishonest and sneaky to a whole new level. I recently fell victim to their "Active Advantage" scam, I am careful with web forms and I *know* I did not sign up for it, and lo and behold I got hit with a $89.95 charge out of nowehere. As of writing they have 659 complaints in BBB in the last 3 years, 260+ on yelp! This is just people who took the time to complain. God knows how many thousands have been dishonestly fleeced. I have reached out to my club to stop using them from registrations going forward. They do not answer the phone, I have emailed them and am awaiting my refund. They should be locked up.

Mikhail A.

Scammers! The put hidden fees into your purchase. I just bought one 5k run and the next month got charged 85.99$ for some membership. You say it my fault not reading Terms and Conditions but let's be honest it's a complete scam !

This membership is such a massive scam! I read each page as I signed up for a race, unclicked all subscriptions and joins, and STILL was signed up for this. Received an email about this worthless membership, and immediately sent them an email stating, "Cancel subscription today." They responded back to the same cancellation request with a "Thank you for giving us a try." And another email saying am I sure I want to cancel/here's all your benefits. I sent them an email again stating cancellation, and they claim they'll get to my inquiry as soon as they can but there maybe delays due to COVID. This is a scam, and I hate it... This is definitely a zero star membership.

Unawarely got charged 3 times
Jordan Z.

I signed up for an Active race a few years ago, and I have been charged with the membership fee three times. Not sure how I missed the first two times, but I have never used any of the services on the membership. Please cancel my account and refund me.

The list of benefits under 30-day trial isn't true.
Yi C.

Be careful if you even thinking on trying the 30-day trial. Active.com promoted false advertisement to trick you to sign up and do not honor what were included on their statements for 30-day trial. I decided to cancel during the trial period after a few attempts with contacting Joy Ning, ACTIVE.com Support. She apologized for the confusion this may caused and suggest you to cancel your trail member or wait for the renewal to receive the benefits. I will not recommend this site to my running friends.

You have a standard active account, but I can upgrade to advantage for 89.95.. so why was I charged the 89.95?!

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5 years ago

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1 year ago

scam charges of 99.95 on the credit card. Please report this scam company. unauthorized credit card charges.

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2 years ago

Fraudulent charge on my credit card for 99.95 after signing up for an event. Not responding to emails. This company is a disgrace.

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6 years ago

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3 years ago

Flaudulent charge on credit card after signing up for a race. Does not respond to email or phone calls

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6 years ago

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ACTIVE Network - marketing - Updated May 2026

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