Our heater would either stay on or we would freeze in the house. We had 3 separate vendors come out and try to fix the system but no luck. Finally we found Active Air and we have to say we wished we found them sooner. They showed up on time, were friendly, knowledgeable and very eager to help us. They didn't just provide a temporary fix but they worked until they found the solution and now our system is working perfectly. With their diligence and guidance not only does our heater work great but we upgraded to a Nest! We would definitely recommend these guys to anyone. read more

It was way too hot for my A/C to give out today so when it did, I began to panic because I have 3 children and 2 dogs. In the midst of my search, I came across Active Air Heating & Cool, and might I say that they are THE BEST CHOICE out of everyone else. They answered quickly and professionally and had a tech, Carl, come out and was repairing and fixing our A/C within 2-3 hours for a reasonable price unlike everyone else who was trying to replace the entire unit. Carl is an excellent technician and the reason we are able to cool off BETTER THAN BEFORE THANK YOU!!! read more

I'm super hands on with most the repairs of my own home but there are things I still don't know about, HAVC is one. These guys were great. Explained everything and actually showed me how to diagnose problems replace parts in the future. Normally I pick my Yelp professionals by high rating and reviews. But I didn't like the responses I got from other companies. So glad I gave Active a shot. Highly recommend! read more

Active Air was referred to me by American Home Shield even though they are located 100 miles from where I live. The technician diagnosed a leak in a system that was out of warranty but which had new refrigerant installed 18 months ago. We were looking at weekend temperatures over 115 F, so the leak had to be fixed right away. After the work was done I was presented with a bill for over $800. The technician said that the repair required draining the refrigerant. He put in all new refrigerant, which AHS only covers a tiny fraction. I checked with two local HVAC companies I have used before (neither works with AHS). Both told me that the drained refrigerant could be reinstalled unless it was contaminated. I phoned Active Air and finally, after multiple attempts got through to a supervisor. He was defensive, argumentative, and belittled the information I relayed from the two local companies. I asked for the bill to be reduced by half, since my system had lost some --but certainly not all--its refrigerant. He declined. Sensing that I was getting nowhere, I finally agreed to a $200 reduction in the bill. The lesson I learned was to NEVER rely on an home warranty for AC repair. In future, I'll only work with local AC companies I know. I'll pay for repairs out of my own pocket. In the end, that will be far cheaper. read more

We had terrible service. I was referred this company from my insurance. The tech Arvin came out fix my ac units. He was provided access to the attic and outside. After an hour of seeing him go back and forth to try to isolate, I checked to see if he had a status. (I heard him complaining and thought I would assist and offer help and water) He told me that he had just found a shirt on a wire and was turning on the upstairs unit to test. He asked me to turn on the downstairs unit to test as well. He said the upstairs unit was working now and measuring cool air but had bad news for the downstairs. He said that downstairs was running but the refrigerant was empty.....(this is where it got bad). I was quoted a high price for R22. I asked why it was so expensive and he just said it was. Told me that I can call back if I wanted it done. I called back and the same tech came out. He went outside and refilled the empty unit. I asked if he located the leak or planned to do a leak and locate. He said No and that he only found a loose service valve. He started the unit to see if it was getting cool. We checked it and it was cool and not cold. He said it would take time for it to get colder. Before leaving I questioned his repair because other companies informed me that they would need to locate the leak before refilling it. He said that I could call back if it didn't work and he wrote a 30 day warranty. He billed me $750 for 10#s and left. I ran the AC for an hour and it went from cool to warm. I immediately called back and asked if they not send the same tech but they did. The tech came on dispatch#3 about 4 days later. He went outside and said the filter was the problem. He said the dirt cause corrosion. He then refilled and tested the unit. I asked why he didn't check that last visit and he said that he was just honoring his warranty and left. read more

Worst service in the world!!! They came out 3 weeks ago through my warranty company to fix my AC and 3 weeks later they still have not submitted a work order to the warranty company telling them what the issue is, meanwhile my family and I are without AC for going on a month now. We did not receive a single call from them, in fact most of the time they don't even answer their phones. Absolute joke of a company, they just don't care! read more

Great service, Active Air! Thank you for fixing our AC so quickly and efficiently! The techs showed up on time, were very friendly and knew what they were doing :) read more

Had two technicians arrive and they were on time, exactly when they were supposed to arrive. The two technicians were Carl and David. They were very polite and went right to work figuring out what was wrong with our home air conditioner. The found that two king valves were loose and had to tighten and put in 5 lbs of 410 a. They then checked to make sure nothing was leaking. The air is now blowing very cold and we are very satisfied with both technicians. We are now ready for the heat. They both also checked every air vent and advised us to replace the air conditioner filter asap. We will replace the filter tomorrow. I would use Active Air heating and cooling again if necessary. Thanks Guys, Job well done. Alex and Ruth Hernandez read more

I was reading these bad reviews and I can't believe it I have 4 homes and I always request active air from my home warranty company it's been 2 years I request active air every time because they always teach me what I should do they always fix my ac without any issues they always get the job done I have been in this industry a long time I am just happy knowing all my properties ac and heat are going to be taken care of without any problems other companies have always given me issues Victor has always fixed the units and helped me out with everything I can't believe this company has so many bad reviews. read more

The service with Active Air was top notch. They were honest and saved me a lot of money. They also work with me to prevent future, more expensive problems to come up. I highly recommend them and will use them in the future. read more

This company was assigned by American Home Shield (AHS) to replace a wall furnace. After going to the property, Active Air Heating & Cooling tried to scam me by charging over $2000+ separately and THIS IS WITH INSURANCE. They tried to claim "modifications" were needed...gas flex $250, gas line $295, "framework" $325, shutoff valve $175. Then they claimed there were "code violations" that cost $425 for a vent strap and $195 for a thermostat. Then Active Air Heating & Cooling claimed they needed a permit to do the work that would cost $375. What this company didn't count on was I do my homework. First I spoke to the wall furnace manufacturer and additional framework is not required. All necessary items come with a new wall furnace. Second, I had the Gas Company come out to look for any "code violations." There were none. I also asked the Gas Company if a permit was required to replace a wall furnace. The reply was no. I also called the city asking the same thing, no permit was required to replace a wall furnace. I called Active Air Heating & Cooling 3 times to ask them about these discrepancies. Each time I was told someone would contact me. That never happened. I also asked for a copy of the specific "code violation." Again, Active Air Heating & Cooling went MIA. When I spoke to American Home Shield I asked them what they were paying Active Air Heating and Cooling. AHS said $125 since they were supplying the wall furnace. It is obvious Active Air Heating & Cooling tried a scam that failed. They are not honest and clearly trying to take advantage. AHS said they flagged them also. Please don't waste your time with this dishonest company that is looking to scam people. I hired a different company and had the wall furnace replaced without "modifications" or a "permit." read more

These guys were sent to us through our home warranty, American Home Shield. They were really friendly over the phone and were able to schedule me in the next day. The technician came right on time and fixed the issue and it took him about an hour. He was very nice and able to explain to me what the issue was. Great job!! read more

I dont usually give reviews but their team was great. They are professional, and were very nice. I messaged them and got an answer in a matter of seconds, they gave me an early appointment because I told them how hot it was, and fixed it easily! Will contact you guys again if I need my AC fixed. read more

I'd give them "O" stars if I could. They were sent by AHS to fix a furnace. The technician, Abel G. diagnosed the problem, but Active Air Heating and Cooling couldn't be bothered submitting the report/diagnoses to AHS, so the work could move forward. I kept calling to see if they had submitted the paperwork, and got a recording, and couldn't even leave a voice message because their voice mail was full. When I finally reached someone they said they would submit the report the next morning, which, of course, they didn't do. AHS also couldn't reach the company and finally transferred me to someone else. This company should be dropped by AHS. All told, very unprofessional with no follow-through. Avoid. read more

I don't understand why my review is in the unrecommended side. Yelp I need you to check into why you are putting my comment in the unrecommended review, most comments are? Active air was a really nice company and on time, they did nothing but make sure to get my heater fixed. That is what I mostly appreciated about them. read more

Our air conditioner went out recently and temperatures were rising to about 80 degrees in the house and we hadn't begun to reach our hottest time of the summer yet, so if it wasn't working now, we could be pushing 90 degrees in the house in July and August. The blower wasn't coming on so we had no air movement into the house. We contacted Active Air after reading the Yelp reviews and received an appointment in a few days. The HVAC specialist, Arvin, arrived on time and within 30 minutes had quickly diagnosed the problem (a faulty capacitor), had the part with him in his van, replaced it, and instantly the blower came on with cold air--it was fixed, yey!! Arvin is an extremely experienced, proficient HVAC tech and knows his business. I would highly recommend Active Air & Cooling and Arvin for their service. They are awesome! read more

GREAT SERVICE!!! They were very professional and helpful. They arrived on schedule and immediately identified the issue and fixed the problem in no time. I would definitely recommend them to anyone who is looking for honest and fast service. read more

These guys were pretty cool, I had an issue with my AC unit and it was a huge deal because I couldn't just leave my pets in such a hot house, they came out the same day when I gave them a call, happy dogs and a happy customer. Would definitely recommend to a friend read more

We needed quick help with our Heater which stopped responding on an especially cold day. Luckily for us they were very quick to respond and help, the team was nothing but friendly and respectable. Fixed the issue in no time and we're very professional. The whole experience was amazing and would highly recommend to anyone who needs fast and easy service. read more

They went above and beyond to help resolve an issue caused by an improperly installed vent tube.

These guys came out and repaired everything on their first visit. Without any further complications they were able to bring the extra part the same day and installed in a matter of an hour. Thank you active for everything you did for us. read more

I broke my thermostat and needed to have it repaired/replaced. We set a time and day for them to come and they were able to show up 30 minutes early. My technician was knowledgeable and professional. I would definitely recommend them for repairs. I had two thermostats replaced and he fixed the Air Conditioner unit that I broke. read more