I am a US citizen. Back in March 2023 I scheduled knee surgery with Dr. Tusk through his assistant…read moreMelanie for September. I wired $15,022 euro to accounting department which Mr Sevecke is head of and received confirmation from Melanie. Unfortunately my wife fell and fractured her wrist in early August, has been in cast and under doctor's care ever since. She was coming to take care of me through surgery and rehab. Then I received more bad news after a series of consults and X-rays that my knee had deteriorated more. I advised Melanie on August 15th I had to cancel surgery and have it done in US. She acknowledged and confirmed surgery has been cancelled and "I would get my money back immediately". Last correspondence with Melanie said "I have nothing to do with it. This is about the accounting department and they are informed....please be patient" my patience has run out! To date it has not happened and I have heard nothing back from accounting. If this is the way this hospital does business I can not recommend.