The Owner is always friendly and very helpful! They have great prices and the staff is amazing. I've used ACME 5+ years for my event rentals and I always have a pleasant experience read more

After calling the day before and multiple times the day of (was told they would come at 8 am the latest) our tent came at 11... the workers finished seting up the tent at1230... the party started at 2. It was beyond stressful preparing for my sons birthday in the short amount of time. The fan we rented didn't work. My sons birthday was two weeks ago and they still haven't picked up the tent. So if they are late to your party, it's probably because their tents are still in my backyard and has yet to be taken down. Wouldn't reuse this company. read more

I had the best experience this weekend. I can't say enough amazing things about Acme Party Rentals. Bonnie was great. I called constantly for a month to add additions to our rental and Bonnie was extremely accommodating. She is knowledgeable and gave us suggestions to make our party better. I felt confident in her advice and everything was perfect. The gentlemen who did the delivery and install were great. They were friendly and worked so quickly. They were an absolute pleasure. The tent, tables and chairs were clean and beautiful. Bonnie and team, thank you so much for the wonderful service. You are top notch. You will be our go to for all of our events. Acme is stellar! The service was great and I couldn't be happier. read more

ACME Party Rentals - During the night. - Party Equipment Rentals Near Me - Aberdeen, New Jersey

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The worst customer service ever delivered tent early called to say we're not ready for tent was told too bad. Really. They tent arrives dirty not all parts called them to pick up everything it was disgusting dirty filthy. I was embarrassed to have a party in this tent. Called her to come pick up her stuff same day they dropped off and was told absolutely not !! Really hung up On my numerous times. Tent was dropped off on Wednesday was told in my contract 1-3 days. Friday she calls me to say she wants to change the old broken tables and we agreed but two hours before our party they start washing tent made a muddy mess !! We always got margarita machine which didn't work and lights in tent that half bulbs were all. It took out incredible !! BEWARE of this company one word I can describe disgusting !! The lady Bonnie needs to learn respect to customers stay away from This place !! read more

Do not use this company. There are plenty more rental places in Monmouth county that treat their customers like customers. Acme clearly doesn't care if they have customers and that is why I'm writing this review. The woman who accepts the orders is incredibly nasty and not helpful. Awful, awful, awful. read more

Excellent same day service. Had workers load my car and unload ! Will deff be renting equipment here again passing info to all my friends so convenient read more

Just called to get a quote and the person who answered was one of the rudest people I've ever spoken to. She wouldn't even let me finish my sentence and was nasty about everything I said. I hung up immediately because I could not believe how I was spoken to. I'm glad I found out now and not when I ordered. read more

Misrepresentation of their ability to fulfill a contract ended up costing me an additional $875.00 at the wedding location . Much like other reviews online they did not come to pick up their equipment on the date agreed upon. The company strongly denies this and berated me on the phone for even suggesting they were wrong. They then continually blamed me for their short comings. At this point I have had to get a lawyer involved. Their driver showed up under the influence of something and continually made fun of the individuals he had hired for the day to help him. The individuals spoke Spanish and the driver did not. My friends and I had to help unload the truck due to his lack of ability to communicate with his team. As a person whose job it is to help people learn English I found this reprehensible. I do not recommend using this company. read more

My experience with Acme Party Rentals really disappointed me as a customer and also as someone who works in Customer Support. From the start, the interactions I had were short and impersonal. To be completely honest, these people don't care about their customers at all, they only care about the money. I emailed the company at first about a month in advance inquiring about what was needed to rent 18 chairs, and the response I got seemed stand-off-ish but I let it go thinking maybe the office manager was just busy. I was able to (after a few phone calls regarding emails I had sent) rent the 18 chairs and get a date set. When I got to the office the Saturday before the date rented to pickup the chairs, I felt rushed. The owner (while on the phone) asked for my name and grabbed a piece of paper out of a file for me to sign. She quickly took my card to charge, and then sent me around back to pickup the chairs. When I went out back, I waited for a while for someone to answer the door and finally when they came out I was able to take the chairs. -- turns out nobody even used the chairs for Friendsgiving. So we paid for something we didn't even use. But, I work Monday through Friday with a 10 month old baby. I was unable to get to them to return the chairs the following day and reached out by telephone and by email and nobody responded to me. I explained I would need until Saturday or else I could drop them off at night after work (which I didn't want to do because I didn't want to leave them unattended at night) - so, being that I didn't hear back I waited until today; Saturday. When I brought the chairs back (mind you, not dirty not even unfolded since I picked them up) and rang the bell in the back, nobody answered. So I started to unload my truck. Finally, the owner came out back and told me to hold on so she can get my file. She came back out and told me she was charging me a late fee of an additional $35 (double what I paid to rent the damn chairs in the first place). I told her I had an emergency and couldn't make it and then attempted to get ahold of someone to see what my options were but nobody responded to me. She shrugged me off and said "oh well, you signed a contract, it's your responsibility to return the chairs the next day." Extremely rudely. She then proceeded to tell me how she was "cutting me a break and I should be thankful that she's ONLY charging me $35 -- DOUBLE WHAT I PAID TO RENT THE CHAIRS -- and not more!" Who the hell talks to customers that way? I understand that it was now a few days later, however, when you run a business ESPECIALLY are the owner dealing with people, you need to have some level of customer service. She was dismissive and rude the entire interaction from start to finish. I was a quick way for them to make money - rather than having any empathy or gaining a forever customer, they lost me and anyone who I can warn about the way they interact with their customers. To anyone interested in renting from these people: know that you are only a dollar sign. The fact that things might happen that cause you to be late- you might have a job or a baby and become unable to drop off their stuff right away, EVEN IF YOU KEEP IN CONTACT WITH THEM (or try to at least) know they do not care. They do not care at all expect to make money. EDIT: since my post, I have done some research and it turns out many people feel the same way I do about the owner, Bonnie, and how she runs her business. It seems that the common theme with her is; rude, dismissive, lazy, unorganized and difficult to work with. Let me explain - we PAY you. Not the other way around. Bonnie- we are the ones who are paying YOU for goods and services. You have this idea that the world owes you and your customers should drop to their knees and kiss the ground you walk on and that is not going to gain you anything but a bad reputation. Shame on you, for being a local small business who makes your community not want to give you a dime. read more

I do agree with the other reviews that say the owner is a little short and can be rude. However, I rented chairs for my wedding and they were delivered promptly, in good shape, and as expected/ordered. There is a clause in the contract stating that "chairs delivered in bags must be put back in bags and ready for pickup or additional fees will occur" and they do hold you to that. I was charged an additional $100 because the venue/catering staff did not have the chairs in the bags at pickup time. read more

They did a great job with my 5 year olds birthday party. The party was supposed to be outside (weather forecast said the weather would be perfect) but unfortunately the weather didn't hold up. I, of course, panicked & Melissa (I think she is the manager) did a great job of calming me down & assuring me that it would be fine. Guess what....it went off without a hitch!!!!! A great time was had by all!!!!! Already have them booked for my next party!!!!! read more

My family had used Acme in the past and never had a problem so I contacted them for a canopy, chairs and tables for my daughter's baby shower. My initial contact was good but their communication is poor and one sided. The tent was delivered early and poorly installed so that the canopy drooped. There was an older gentlemen present at installation who was rude and borderline abusive. They do not hold to their end of the contract. Think twice before using them. If you are flexible and do not mind a tent in your yard for 5 days before your event and can tolerate poor customer service, go for it. The tables were nice and the chairs comfortable. Because of this experience, my family probably will not use them again and will go with our caterer Aiello's equipment in the future. read more

I would recommend getting chairs, tables, coolers, but not anything related to tents and canopies. I went in person twice and they seemed very accommodating but once they had to deliver on a rainy week and make adjustments they were very unaccommodating. They blamed us for the changes and then charged us an additional fee to switch from a canopy to a tent because they claimed the area would not allow them to stake it down. They claimed that I would need sand bags and that was the reason for the hike in price. I never received sand bags and they ended up staking down the tent anyway. When I called for an adjustment I was told I would get a third of the money back because they still had to load the sand bags and that was labor. Really? 1/3 of 50 dollars ... insane ... and of course when I called no one called me back ... when I emailed no response. They are money hungry and do not care for customer service at all. I would not recommend this place. Totally disappointed ... should have just ordered a canopy for 150 online and done it myself. read more

Rented a tent and cooler from acme party rentals we ended up needing to cancel the tent (3 weeks shared of time)the employee who we spoke to on the phone to cancel the rental for the tent she was not helpful and was very rude and still had to pay for rent said there was. I refunds . Just was taken back but the lack of customer service and how I was spoken to on the phone. I will never use this Company in the future and advise others not to as well. Helpful hint for the company would be to re structure their cancellation policy and learn to treat their customers with respect read more

I recently was in charge of a fund-raiser where I needed tables, chairs along with table settings and linens. After doing my research in the area I came across ACME Party rentals. I gave them a call and spoke to the manager about my needs. All I can say is WOW to every detail. The manager walked me thru the process and even made a few suggestions I didn't even think of. They had a great variety to choose from. Very fair pricing which included delivery and pick. At the last minute I needed to order additional items and no problem. Day of delivery the crew came on time set everything up for me. They were very professional and got the job done. I did not have to worry about anything. Day of pick up the same. No issues. To say ACME Party Rentals helped to make my fund-raiser a huge success. I would highly recommend them. read more

I needed a tent for my party and Acme totally took care of me. Was smooth from beginning to end. Would use them again in a heartbeat!!!!

DO NOT RENT FROM THIS COMPANY...HAD TO PAY FOR NO SERVICE I had a problem with this company's store management. I was not satisfied with one of my products because it was not what I expected. I called the manager and asked if there was some way that she could take it back or if she could let me exchange it for something else. She said that this was not possible and based on the refund contract I signed I would not be required to pay for the freezer either way. This occurred the day before my party. I was completely understanding of this situation. I did not push for pictures of the freezer so I wasn't aware and that was my fault. Based on this I decided to keep the product. Later that day, the company truck came to drop off some more items and told my dad, that they needed to take the freezer back. So they did, and I was very confused about this situation, but I figured maybe the company was making an exception or something like that because I had ordered several other items. However I found I was still billed for the freezer. I called the company trying to rectify this situation and was unable to reach the manager, so was told she would call me back. After not receiving a call back, I once again had to follow up. During the phone call the manager told me that regardless of the situation she would not be able to do anything but give me store refund. Basically saying I caused the problem by even inquiring about returning or exchanging the product. This shocked me because I have never received such horrible customer service in my life. She said she would talk to her drivers and call me back, and after 4 days I did not receive a call back. Once again I had to reach to her. She basically told me she doesn't really wanna talk about this situation anymore. She told me that her drivers said my dad demanded that the freezer isn't working and they should take it back. Basically accusing my dad of lying. And on top of that continued to accuse me of starting this whole problem by inquiring about the exchange/return in the first place. I never post reviews whether I have a good or bad experience, but this experience was so rude that I just wanted to make sure other people were aware of what they're getting into. I ordered from this company because the products were cheaper. However I wish I ordered from a company that actually respected me as a consumer. There are several things I don't understand. One, a manager should not be unaware of what is happening with the products in her inventory. Two, a manager should not accuse a customer of causing the problem. Three, a manager should not claim to be done with the problem because she doesn't want to deal with it anymore. All in all This company will not provide any level of customer satisfaction. read more

Horrible is the only thing to say. Rude rude rude people work here. Not only that but they messed up my whole order and had the nerve to get mad at us for it. Don't even bother going here ur gonna regret it. So sad spent so much money on complete crap service and overall experience read more

We use them every year for our backyard BBQ! Great prices and delivery & set-up services! They even accommodate short notice orders!

We rented the off-white Pole and Curtain Sections as a backdrop in my daughter's wedding ceremony. They were beautiful and so much nicer than I had even imagined. We got so many compliments - it was really the perfect finishing touch on a beautiful ceremony. Also - the price was affordable, and much lower than another party rental company we had contacted. I was also pleased with how accommodating the owner was towards us. I highly recommend this company, and will definitely be using them again in the future. read more

I have used this company twice before from the matawan warehouse. The first time was OK. They took a long time (3-4 days) to pick up the tent I had rented which just sat in the backyard. The second time, however, they were TERRIBLE. They told me all of my rented items would fit into a Pathfinder without a problem, which it did not. Also, they never did an initial count of the chairs I ordered while I was there and then claimed I was 2 short when returning. They made us pay an exorbitant amount for each of the 2 chairs and I am pretty sure this was all due to the fact that we declined their delivery service since it was too expensive. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!! read more

I love this place, it's the best, I recently had a sweet 16 party for my daughter. Unfortunately on the day of the event it was pouring rain!, The staff at Acme set everything up great the tents the chairs and it was a complete success everybody had a great time I recommended them for all my friends and all my future events will be serviced by Acme rentals. read more