I scheduled a ride for a trip to the airport and the taxi was 20 minutes late. After the cab was 5 minutes late, I called dispatch to see how far away the cab was, and was told it would be there in a few minutes. After another 5 minutes, I called back but there was no answer. For the next ten minutes I tried calling back several more times, but no one ever answered the phone. After 20 min, as I was making alternative arrangements to the airport, the cab finally showed up.
When the taxi finally arrived, there was no apology or anything of the sort. Instead, there was woman in the front passenger seat (I'm assuming it was the driver's wife), and the two of them proceeded to chat away the entire drive to the airport. Inside the cab, the door handle was broken and the window buttons did not work. I basically felt trapped inside. The window buttons not working was problematic b/c the windows were cracked open, and it was cold and had been drizzling that day. I suppose I could have asked the driver to roll up the window, but it was a short drive and I didn't want to interrupt his conversation with his wife.
When we got to the airport, in my haste, I forgot to ask for a receipt. I called back later that day and asked for a receipt to be emailed or faxed to me. The operator said that it wouldn't be a problem. A week has now gone by, and I've had to make the request 2 more times. Each time I was told that it wasn't a problem, but I have yet to receive anything. read more
