Rude, lack of customer service and unprofessional. I went in for basic questions and information…read more Then the African-American lady talked to me based on what I had on, I wouldn't qualify. Advise to this place- at least smile and act like you are blessed to have a job.

Whenever my bank of over 10 years failed to help me with a small loan I discovered these guys. They…read moreare always willing to help. I'm proud to say I've utilized their services for about 5 years now. I am a disabled man and they go out of their way to bring everything outside to my car. I call that a blessing. Thank you so very much.

Without going into banking details, they weren't consistent in the product offered. The initial…read moreconversations were one thing, then all the details that sold me, changed. I just don't respect that. It's dishonest. Maybe others will have a better experience. I have a sour taste in my mouth sadly.

I have been banking with Altra for over 5 years now. I have opened/closed accounts, transferred…read morefunds, cashed/deposit checks, invested in CDs, taken a loan, and more. There is not one complaint I can possibly even think of! The customer service is Chickfala status, there is never a line when walk into building. Anytime I call someone is answering the phone within 3 minutes. I would give this branch 10 stars if I could. They even made me a new Card and let me pick the design just because my old one was scratched up! It's little things like that over the years that makes me give them such an awesome review! I can never go back to SouthSide Bank again. Not because they were bad, but because Altra is just that much better! Would recommend them to anyone and everyone.

The employees are wonderful! They know me by name. The entire staff are friendly and courteous. I…read morecan't praise them enough.

Had a charge issue that I've tried to get resolved ,evidently someone on thier end didn't file the…read moreclaim so now I have to wait another 10 business days for my money to be put back in my account !! PITIFUL at this point I wouldn't recommend

I have always had excellent service at this location as well as Austin Bank. Been using the bank…read moreover 25 years.

They are the worst company. They constantly harass you daily 4-6 times a day. They would go from…read moremy cell to my home phone, then call all my contacts. This went on after they moved from Stillwater, Oklahoma to Tyler, Texas. I am not sure who works that office on Erwin Street, but their collection skills are terrible. You can tell them when you will pay or when mailed yet they still call. I would never borrow from or recommend them to my worst enemy. Poor tactics, poor conversation overall not a good company at all.

Their website says Loans for people with bad credit. I have tried 3 times to get a loan from them…read moreand they keep deny it. That's not good business on their part. Apparently they don't want anyone's business or they would help. I will never try with them again. They are not worth it. They just need to close or get into another line of business.