Due to unforeseen circumstances I had the temerity to show up 20 minutes late to have my windshield replaced. And, yes, I did call Ace Auto Glass to inform them as much.
Because of my delay my pick up time was extended an entire hour: 2 pm. Boy, they sure showed me, huh?
IAC, I called at about 2 pm to confirm my vehicle was ready. The conversation went as follows.
Me: "Is my vehicle ready for pick up?"
Ace Auto Glass Agent, a sigh of exasperation: "What time did we tell you it would be ready?"
Me: "Well, 2."
Ace Auto Glass Agent: "Is it 2?"
Me: "It's 2:10."
Ace Auto Glass Agent with a tone of smug-ness: "Well, then it's ready, isn't it?"
The agent was the same person who received my vehicle; there were only two people on duty.
My vehicle has a Velcro-secured dash cover. I had no instruction that it should be removed. When I picked up my vehicle I found my dash cover just tossed in a lump on my dash.
I noticed my rear view mirror was vibrating as I drove home but I thought nothing of it. Being a mechanic myself I knew it could be easily tightened so intended to do the deed myself...until yesterday when I found my mirror dangling by it's power lead. The trim that covers the power lead was broken. I looked for the piece that broke off to no avail. I can't confirm as much, but I think the windshield installer may have broken the part during the removal of the mirror. Had it been broken before he did his work it seems to me that he should have reported the damage to me to affirm his innocence and bolster his honesty.
The mirror had been installed to the windshield with something akin to double-sided adhesive tape. Not the appropriate rear-view-specific glue that ANY decent mechanic knows MUST be used to attach a rear view mirror.
The only positive to justify the "one star" rating is the windshield is installed and doesn't leak...at least not to date.
Unless you personally enjoy being treated as a troublesome inconvenience and don't mind work of "just adequate" quality stay away from Ace Auto Glass in Kona. read more