Contacted them on 5/9, took till 6/26 to get part and install. One week later spa quit heating again and was getting FL1 error code. Called them on 6/30. I'm still waiting on a call back & it's 7/14!!!! Phone recording says they will call you back between 24-48 hours! Not true. Cost me over $600!! Horrible customer service. Ended up getting someone from Thumbtack who contacted me the same day and came out the next day!! read more

I have called for over 2 weeks and no one will return my call. They came out and told me what was wrong . I paid the $125 . Now nothing . I would go somewhere else if I knew of a place. ‍ read more

If you are looking for an honest, show up when they say they will company - we've found Advantage Pool and Spa to be that company. They are family owned and family run. We use them to open/close and do repairs. To date, they've never failed to perform and their prices are typically lower than other companies out there. read more

We were looking for updates and upgrades to our existing pool. Kevin and Tim came out to give us a free estimate and a plan going forward with details of each date. What stood out the most was their communication. They showed up ready to work each time. Days they had to adjust their plan, they made sure to keep us in the loop. Even after the initial project was complete, he continued to stay in touch. We did have an issue regarding the new concrete, which was out of their control. But to Kevins credit as an honest and upstanding man who cares about his business, he stood behind it and worked with us to fix it. A special thanks to Kevin, Tim, Hunter, Joey and Phillip for their countless hours. We couldn't be more appreciative of Kevin and his crew for how they handled this big project. We would highly recommend Accurate Pools. read more

One visit to assess spa issue then more than 10 calls in follow up to understand timeline and cost to fix my spa. Either no response or woman indicated she would call back. Utterly frustrating. I'm happy to pay for a fix and excellent customer service. Accurate Pool and Spa doesn't do that. Call someone else for help. read more

We bought our house in September, and this was our first year with a pool. I was overwhelmed at everything that needed to be done. Accurate opened the pool and then returned to clean leaving it looking good. Clear water, good water flow, pump and heater working. Thanks, we will be using Accurate for many years to come! read more

No show,no call. I was in dire straights....very disappointing! If you couldn't make it,you should have called.

We had a leak in our hot tub and it needed service, a basic planned maintenance job. The tech that came handled everything, drained the hot tub, cleaned it up, and returned with the part that was needed to fix it in a few days, as promised. Good to go, and all the work was done on budget and on time. read more

Tech shows up on Monday 7- 9- 18 to replace 2 gaskets which require 2 screws for each coupler to be removed old gaskets fall out new slide in tighten screws. Also was to replace thermostat for heater. But instead he removed the entire motor which was uncalled for as they are not near each other. In this process he broke the shut off valve that allows water back into the hot tub. He said I can fix that but I'm not. With all the pulling and twisting on the motor something had to beak. There was no need to remove the motor. He did put in the gaskets however he could not fix the thermostat he made 3 phone calls for help with obvious no help. He finally said I need to go I will definitely be back this week to finish this I promise this week I will be back. I cancelled appointments to make sure I was here. No Show No Call. I called them on Friday at 1:33PM only to get a message we will return your call within 24 to 48 hours. I left name, phone number and reason for call. No one called I called again at 3:45PM same answering machine. I hung up. I waited and waited no calls and no one showed up. At this time I thought ok he couldn't fix it and left so by now he is not coming back as they did not return my phone call. On Monday 7-16-18 at 2:50PM over 60 hours from my call and was told it would be answered in 24 to 48 hours. The lady was very sarcastic saying they are not open on Friday after 1PM and closed on Saturday and Sunday. Their web page says open Monday thur Saturday 9:00AM to 5:00PM so they could have returned my call. By the time I received a phone call back since it was over 60 hours and thinking they are not coming back I did call and got another company to come to the repairs. At this point the tech removed parts that did not need to be removed causing damage to the shut off valve and now it needs replaced ( which it did not it was working fine). And he could not or did not make the repair to the thermostat and did not call or show back up as I was told. I feel I owe this company nothing. Yes he did replace 2 gaskets but also did damage caused by himself to the shut off valve that is going to cost me way more than 2 gaskets cost. This lady was very sarcastic stating different ways of why the tech removed the motor. No the motor was fine and the area the tech needed to work at is no where near the motor or nothing to do with it. I feel I owe them nothing at all to compensate for the damage the tech himself done which was all uncalled for read more

Replaced parts that were not broken. Acknowledged and agreed to refund the price of the parts ($300.00). It took 5 months of "the check is in the mail" and the threat of legal action before receiving the refund. Proceed with extreme caution. read more