Not friendly on the phone. Very unprofessional. Cleaning service is unreliable. Stay away!read more

Magnificent!!! Let me start off by assuring you, looking elsewhere is a waste of time. Nancy and…read moreher team are not only the best at what they do (literally scrubbing on hands and knees to get dirt and grime out of every crevice), they are professional and kind and trustworthy. Here's my story and how I came to know them as my angels... You know when you look both ways to cross the street, then get hit by an airplane? That's what my life was like when I made the decision to hire Nancy and her team. I was about to move into my new apartment in Grand Rapids and had all my ducks lined in a row. But alas,... life happened... I stopped by the new apartment one day before move in and it was not cleaned after a three year stay from previous tenants. I decided to clean it myself over night. Two hours in I dropped to my knees in tears because I was disgusted and exhausted and angry at how filthy it actually was. I couldn't do this alone. This apartment needed a deep clean and more than my two hands. The next day, I made arrangements to stay in a hotel and called Nancy. She graciously fit me into her schedule at the end of the week (HINT: you need to book her weeks in advance. Her compassion for people(me) and my situation took over and she moved her schedule around to fit me in. #angel) The day comes and she was also surprised at how bad this apartment was. It took her team of three a total of 4 hours to clean my average sized one bedroom apartment. That's 12 HOURS of cleaning!!! She even cut me a small discount despite her having to reschedule other clients and because she felt so bad about my situation. She said that that apartment was her DIRTIEST JOB EVER. Needless to say,... my apartment is now impeccable. It is SO clean. The service and kindness I received from Nancy is unforgettable. She prioritized me. She made me feel like her family, not like a client. She truly cared for my well-being. And as I previously said, the apartment now has white doors and trim again, shiney clean floors, grime- free bathroom and kitchen. I could go on... I am forever grateful for Nancy and I WILL be a returning customer. ***attached are before and afters and some more afters!!!***