When I requested quotes, I received about 6 and they were all for the most part, competitive and responsive. The quotes were around $125 to $175 to install the Craftsman .75hp belt driven Garage Door Opener system. One proposal was $200 to $400, which I did not consider. I want to them all for responding so quickly. I chose this company because they were one of the lowest and responded the first day and when I called them, they answered my questions. The actual cost was about $150. I sent them pics of the garage and door and they called back and told me specifically what else would be needed for installation and I agreed. Chris showed up on time, took the time to do the installation right and made the modifications to strengthen the metal door. He also had to align the rails and make other adjustments, which he showed me were installed incorrectly, which he fixed. Based on his knowledge and watching him do the work, I would have regretted doing this myself. Bottom line; I was very pleased with the work and would highly recommend them for any garage door work. read more

Access Garage Doors provided repair services for my garage door when I encountered a damaged glass section and frame needing replacement. The owner Mark Stephans went above and beyond to ordered the replacement window with frame, glass and paint to match the exterior color of the garage door. Mark was very professional and completed at a resonable price. It's not every day when the owner of the business comes out and personally completes the repairs. Thank you, Paul Plath read more

Called these guys needing a battery for my garage door opener. They told me they sold no parts accross the counter,but would be happy to send a tech out to replace the battery. Really!! I was considering door replacement in the near future but they will not be on my list to contact!!! read more

Yep, I'm a local! I called Access to help me when 1of2 of our garage remotes was stolen from my car. They quoted me a replacement but also investigated my ability to reprogram my unit. They sent me a link to do just that. Most business would take the sale rather than offer the service. We loved them when they helped us last year and we love them even more today. Highly recommend. read more

Our issues continue with Access Garage Doors, and judging from the Neighbors around me with similar problem, it appears we are not the only ones!! Access has been to our home 8 x in the last few months to repair &/or replace the door panels for excessive gapping, panels that do not fit properly into place, and opening/closing that has jammed on many occasions. During our last visit on December 18th, the 2 man install team left us with door panels that still pour light through and don't properly close assuring us that Ben, in Install would be reaching out with next steps!! I finally called Ben on January 2nd when weeks went by and just as he had done multiple times before he talked over me, told me the Manufacturer hadn't gotten back to him with next steps, and rushed me off the phone promising to call me as soon as he heard anything. I deal with a lot of Vendors and it isn't too often that I come across customer service that completely negates the customer in the way that he does. I have not met many people on the phone as rude as him, and I deal with Vendors constantly in my professional realm so that truly says a lot. Today is January 14, 2025 and I called in again because I have still yet to receive as much as a courtesy call back from Ben. Just a simple update would have been nice, but now I'm being sent straight to voicemail because he doesn't want to deal with me apparently. Our gapping remains, rodents have now accessed the garage despite our best efforts to seal the gaps the best we could while waiting for the repairs from Access. It's been just about a month since they were to "return in a few days" and we continue to think this is Manufacturer delay? They don't provide further information that that. If you're looking for a Company for a repair or replacement, go elsewhere. Simply go elsewhere because Access just is beyond unprofessional, and extremely unkind to deal with when problems do arise read more

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They put the garage door in in the first place. Then when it stopped working a few years later they came out and said someone spliced the wires because they were too short and they didnt put the screw caps on the wires. So they put screw caps on and charged us $175 for screw caps. Then 2 days later it stopped working again they came out and replaced the same wire with a longer wire and charged us.again $175 for coming. If its the same problem why am.I being charged a second time for you half fixing it. They should.have replaced the short wire in the first place. Actually they should have done it right from the beginning. We will be using a different company in the future. They have recieved my last $175 to repair something they did wrong in the beginning. read more

Very professional, keep me in the loop about all repairs and did a phenomenal job. Definitely recommend them.

These guys are great! They installed our doors on an older home and everything was perfect. A few malfunctions happened and they were quick to show up and fix! Highly recommend based on quality and service. read more

I had Access Garage Doors replace my top panel in my door with one that had windows. From time of order to installation was 3 weeks. Ken was efficient and timely on getting the panel installed. The price was higher than I expected but we are very happy with the results. read more

Called access doors to come adjust a garage door on a house I am selling. From the initial call to the specialist coming out my experience with them was great. Very friendly, honest and even cut me a little break on the bill. Highly recommend access doors. 5/5 read more

I tried to save money and troubleshoot our malfunctioning garage door myself. It was going up only part way and going right back down. After looking at videos, I thought it needed a simple adjustment to the chain which had too much slack in it. I tightened it and thought I'd fixed it and saved having to call a service person. But after a few days, it went back to failing to open again. Finally, and during a cold time in December, I called Access for a service call. The tech came promptly when he was scheduled, examined the operation of the garage door opener and sadly determined that a control in the unit was malfunctioning and would have to be replaced. He was very knowledgeable about every aspect of the opener and explained everything to me thoroughly. He also was very friendly. The cost was significantly higher than when we built the house 18 years ago, but we are very satisfied with the quality work that he did. He even offered to inspect, lube and adjust our second garage door opener at no additional charge. I highly recommend Access Garage Doors of Chattanooga to anyone who needs a garage door, a garage door opener or service to their existing equipment. read more

Called Access this morning when my garage door would not close. Phone was answered on first ring by a friendly young lady Kurt was at the house the same after noon. He replaced and repaired my garage door. He was polite and efficient. I would recommend and use again in the future read more

First time we used this company it was great. The second time was a disaster. Had an appointment for a week and a service time between noon and 6 p.m. No problem with that other than it seemed a long window of time but no complaint. Received a call from the technician about 4:30 p.m. that he was on the way. Just fine. Then, minutes later, a call from the office tthat the technician was stuck in traffic. So could we reschedule? THIS WAS AFTER WE WAITED ALL DAY and we had the appointment for over a week. The office referred us to the owner who could not have been less customer oriented if he tried. Instead of sending someone else or making sure we had service, he was more concerned that his company trucks were back by 6 .m. He did not care that we had been waiting a week nor all day. He was very defensive and rude. Apparently, he is not concerned about losing customers or maybe he skipped that particular training due to arrogance. read more

Last night, I noticed the bracket that attaches one of my garage door openers to the door was tearing away. Due to excellent reviews on Yelp, I decided to call Access Garage Doors to see if they could help me. Being a Friday morning I didn't think the chances were good that they would come out until next week. Surprisingly, their technician Ben arrived at my house at 1:20. Ben is a very nice, polite and impressive young man who finished my job within an hour. He also noticed my other door had a similar condition, so he installed a new bracket on that door as well. Ben checked over both doors and they are both working great now. The price was very fair and their response could not have been better. Thank you Access Garage Doors and thank you Ben. I highly recommend them. read more

My spring broke on my garage door yesterday. I called in the afternoon and ask about a replacement. The next day before lunch two gentleman come by and replaced the spring and made sure the door worked correctly. They completed the work in no time. They were very helpful. read more

Same day service you just can't beat! I had been putting off getting my creaky garage door worked on. It just isn't something you enjoy spending money on. But I couldn't take it any longer and called Access. The service manager was super helpful, efficient and polite. She said a technician would call me when he was on his way... TODAY. What?!? When does that ever happen? Sure enough about 1 1/2 hours later David called (I was in shock). He was on his way. About 20 minutes later he arrived. Evaluated my door, tuned it up, even put an extra screw in it so it wouldn't do what it did again. He was also polite, professional and efficient. Door is good as new! Still in shock that 1. Got in touch with someone today 2. They came out same day 3. They called me when on his way and 4. Actually showed up when they said they would. And 5. did an awesome job fixing my garage door. read more

Guys were great, repaired my garage door quickly and professionally. I will recommend them to others

Best customer service ever! Called at 11:30 for service.....job complete by 2:50. I had a large, wooden, garage door, go off the rails. Same day service! read more

The prices are very high and they do not follow behind their warranties. Beware of their promises and their salesman line,"lettered truck and no cigarette buds and done professional job". neither is true. The prices are marked up 300-400 more than Northgate door. Please don't fall for the trap. read more

Excellent service!! Called after hours the day before- had team out at my house with the problem fixed by 1230 the next day!! Highly recommend Access !!! read more

Thank you Access Doors especially Chris and Todd for excellent service from the initial phone call to the work performed. I had initially phoned another local garage door service for repair and came home to a door that had completely stopped working and tons of excuses as to why the repair was not complete. After 3 weeks I had enough and called Access, Todd was there probably an hour and had both doors running like new, now I can finally program my car openers! Thanks to you Access!! read more