I called after hearing radio commercials, I had a medium tax problem…read more I had called optimum and said they wouldn't take my case it wasn't large enough for them . I also spoke with tax debt relief who basically was hard selling me, had workers call me constantly looking for me to sign with them. I contacted Jerry Rossi discussed the situation and before I could say any more, he said I don't want to take your money, contact the I.R.S and discuss the situation. I contacted the I.R. S and they gave me plenty of time to straighten out the debt. Thank you, Jerry

Mr. Rossi did several years of my taxes that were overdue. I'm a terrible procrastinator and he…read moremade it as painless as possible. He made it extremely easy to get my back taxes done. Recently, I had one year of taxes that were complicated because I had moved out of state. I contacted Mr. Rossi and he again helped me above and beyond what was required. My interactions with Mr. Rossi have been very friendly. He is extremely helpful and treats you as a friend instead of it just being about business. I highly recommend Mr. Rossi.

A family member of mine has chosen this agent/agency as their car insurer for decades. This past…read moreyear when he mailed in his insurance payment (as he has done every year for decades) it was stolen out of his mailbox and cashed by mailbox thief (this has been reported to the bank and the authorities and an investigation has ensued. My family member had every reason to believe that his payment was applied as his check was cashed. Unfortunately, he got into his first fender bender and due to situations beyond his control, he has lost his license due to "not having insurance" even though he paid the bill and the money was taken out of his account. Tom Loughlin has promised to remedy this situation but instead has decided not to even return the client or families phone calls. This has left his former loyal and faithful client without transportation, health care, medication and the basic necessities to survive. Mr. Loughlin is aware of the situation that he has placed his former client into and still refuses to act with honor and integrity. I received an advertisement from my local State Farm Agent asking me to reconsider State Farm as my insurance carrier. However, with people like Tom Loughlin setting the example for a lack of integrity and honor, I will not even be willing to receive a quote from any State Farm Agent. I will be contacting the main office of State Farm Nationally to explain why I will not be accepting an estimate from any State Farm office, why I am informing my 1,500 + Social Media Followers, why I am asking my first cousin who is a New York Times Best Selling Author ( and lives local to Mr. Loughlin) to inform any and all of his contacts of Mr. Loughlin's lack of business and personal ethics, and will the local media sources as I feel that consumers should be informed of the dangers in using Tom Loughlin and State Farm by proxy.

From the owner: The mission of the Tom Loughlin State Farm is not just to meet your level of expectation but to…read moreexceed it when it comes to insurance. We treat our State Farm customers like family and provide service that surpasses others. We are here to help! License #: NY-LA706868, NY-PC706868

I'm very disappointed with customer service, upon transferring my accounts, to the Niskayuna…read moreBranch, three months ago. I was misinformed regarding promotions that were offered. It is difficult too talk with a representative when you call branch. You're transferred to the main number that thinks nothing of leaving you on hold for 30 min or more. The communication between bank representatives and the customer is very poor. The two employees that I met with when I opened my accounts are no longer there. There were changes made to my account that I wasn't notified about before hand. There was one time that I sat at the drive up for 45 min for the teller to correct their mistake.

This has to be the most helpful, Friendliest group I have ever had the pleasure of doing business…read morewith for almost 5 years. Always going above and beyond to help with every day transactions, loans, and everything in between. They all greet and remember who you are. I always feel like One of the community not just an account number. I feel very safe and Valued when I visit this branch

Kindness always matters but of course gets tricky dealing with bank rules, so when an employee goes…read moreabove and beyond it is so impressive! Ryan and Rebecca were just wonderful- this will now be my home bank! Took their time on busy Friday to make sure they did anything they could to help me and I am so happy I walked in and met them!!

Bank of America is the bank to use if you have absolutely no other choice. Shorter hours than most…read morebank, staff who are not particularly knowledgeable or helpful and ridiculous security procedures in place to make a deposit even when the tellers and management know you personally. Phone service has the longest hold times of any bank and then incompetent people, for the most part, on their end of the call. Even mobile banking and their internet site are problematic