Horrible l'm a senior and she took advantage of me in around 2021, I needed only liability for my…read morevehicle and she said that I could not get it without getting renters insurance with the car insurance. I explained that I was having problems where I live with mngt. & janitors illegally entering when I leave my apt. & that I didn't believe they would help if the illegal entry continued, I was forced to pay. After a year or more, I called because it continued the illegal entry & more damage. I sent photos of a new desk and much more but was told it was wear and tear. I recently was talked into getting State Farm again to cover the car because it's not working since 11/7/2025. I live in the Paul G Stewart apts and I am still being subjected to the same thing. Thanks Rose Linzy Ms. Prentiss should be ashamed for taking advantage of me!

to me, Tracy prentiss was a lifesaver not only did she lower my insurance, but she gave me more…read morecoverage at the cost of my first insurance so I have rental life insurance and car insurance at the price of my first insurance company. I think her from the bottom of my heart. I promise anybody who need insurance of any kind need to contact Tracy. She was wonderful. explain.

Rating: 1/5 Stars "I…read moream beyond disappointed with the lack of advocacy and professionalism from DYvonne Redmon. After being a loyal client, I faced a nightmare scenario with three storm damage claims. Despite conflicting instructions from the insurance company--including a supervisor (Derone Walters) giving me directions that led to a 'runaround'--my agent remained completely uninvolved. My husband who handles our insurance reached out for help as the company denied claims for damage they had previously acknowledged (even tarping the roof themselves). Instead of stepping in to mediate or fight for us, her lack of concern has resulted in my policy being cancelled effective July 1st. Because of her negligence in managing this dispute, I am now tagged as 'high risk' and am struggling to find any company willing to insure my home. If you want an agent who will actually stand by you when things go wrong, look elsewhere."

From the owner: Auto Insurance, Business Insurance, Condo Insurance, Home Insurance, Life Insurance, Renters…read moreInsurance.

This agency is very well run. The customer service representatives are always professional and…read morepolite.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: IL-100660975, IN-910508

I requested a car be removed from my policy. I had done this previously via their customer service…read moreline. I was informed that I could no longer do this over the phone and would need to go into a licensed Insure One office to complete the request. Once there, I was informed that I would have to pay $17 to the office for the convenience of my request. My insurance was already paid in full. I asked if the $17 could be deducted from whatever Ama but would be refunded to me. I was told that in order to make ANY changes to your policy they charge $17 (an increase from their previous $15 charge) which needed to be paid up front. I was incensed. I've been with Insure One for some 10+ years now. The only reason I continued to go with Insure One was because I was supporting an newly opened African-American owned franchise. I will do so no longer. This nickel and dime routine from corporate has been insulting ever. I could see them charging people while they were a small insurance company trying to grow, however, if this the loyalty that is shown to individuals who have been loyal customers for years, I don't want their service. I then called the general customer service line and spoke with a representative who informed me that the $17 charge could not be deducted as corporate policy says that all changes must be done from a storefront. I asked for a customer support supervisor. I was informed that it would take 24-48 hours for one to get back to me. I think it was a tactic to see if I was serious enough to wait. I definitely am. I want my refund deducted. I am a customer, and the customer is always right, right? It doesn't seem that way. I'm done with this company and definitely will not recommend this insurance agency to anyone else if they can't take care of a simple matter like this for a patron of their business who has paid the insurance in full every six months for 10+ years.

From the owner: Save time and money on cheap car insurance in Chicago, Illinois. With Freeway Insurance, you can…read moreget affordable auto insurance policies in Chicago, Illinois. Our bilingual licensed insurance agents compare car insurance quotes from companies to ensure you receive the cheapest rates. You obtain cheap Illinois car insurance, regardless of your driving record. Even if you have had tickets, accidents, a DUI, or require an SR-22. We can also help you get low-cost motorcycle insurance, commercial auto insurance, homeowners insurance, renters insurance, and more in Illinois. We can help you by phone, get a free quote online or visit our Chicago, 60617 store.

Mr Sims and his staff got me through a severe illness and did an excellent job processing my…read moredisability claims and ensuring my mortgage was paid. There were days I couldn't even remember my own address and they were patient, kind, and accommodating. I've been with them since 2017 and they continue to make annual calls for review and ensure my coverage is sufficient. Highly recommend.

Since moving south 5 yrs ago , it's been tough to find good customer service and a business that…read moreappreciates customers . Rohammad and staff are great , and helpful with concerns of your coverage ! I highly recommend this location for your State Farm needs .