Our situation was: We already had solar, but a salesman told us that adding more would eliminate our true-up. We trusted the salesman, but he was not forthcoming. We have a lot of trees, and he didn't do his due diligence, so the project was not even possible to complete, and there were issues to fix. *** So, we started out disappointed until we got a hold of the company's COO, who promised to 'make the situation whole again,' and he followed through. The company made sure this salesman was held accountable so that this did not happen to anyone else. And they did everything that was asked of them so that we were able to move forward without any bad feelings. Plus, we now feel good about giving them a referral to others. read more