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    Accel Discount Tire

    3.1 (14 reviews)
    Closed Closed

    Services - Accel Discount Tire

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

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    Auto pre-purchase inspection

    Auto maintenance

    Auto fluids and filters maintenance

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    Auto repairs

    Auto brake repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    Statesville Transmission Service

    Statesville Transmission Service

    (4 reviews)

    I dropped my Jeep off to have it diagnosed. I didn't like the attitude of the lady behind the…read morecounter when I would call to check on progress. The following day she said the mechanic was gone to the auto auction and they don't know. After three days she diagnosed it. They charged $50 and told me it was the transfer case. ordered the part they told me was malfunctioning. When I asked what part of the transfer case was malfunctioning. The owner said the whole thing needed to be replaced and that it was no specific part. I wasn't willing to pay them to do the work at $1900. It was not only out of my price range I didn't like the quality of customer service received. Long story short the transfer case was not the issue it was the rear drive shaft. I was able to return the part but the Matlocks kept a 25% restocking fee since the return was no fault to them since Statesville Transmission misdiagnosed the issue. Not only am I out of the $50 diagnostic fee, Matlocks kept $188 for restocking. I called today to inform him and the attitude isn't any better about the situation. He did offer my $50 back which I intend to go get, but what about the returned part or them keeping my vehicle for days with no true diagnosis, and then there's the trip to and from Matlocks for the part. I'm still waiting on the refund to hit my account. Inconvenient and mediocre at best. I will not return.

    Dropped off my truck for diagnosis. Was not told I would be charged for anything. Did not authorize…read moreanything to be repaired to be charged for. After 5 weeks of calling and trying to get updates. Every phone conversation was "sorry, no one is here to ask. Let me call you back." Never called back. Was told my transmission would have to be rebuilt and it would be $2100. I couldn't afford the repair at this time, so I told them I'd be picking it up. Called twice to confirm my truck would be ready to pick up. Neither phone conversation indicated I'd owe anything. Get there to pick up my truck and was handed bill for diagnosis. When asked about the fee I was told "sorry the owner isn't here, I'm just giving you what I got. We don't have to call for authorization under $250." Poor communication skills and not very transparent about cost. Free diagnosis is on the website by the way. Would absolutely be fine with paying a diag fee if it was told up front or was called during the process and told "if we do such testing there is a fee" and I authorized it.

    Accel Discount Tire - tires - Updated May 2026

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