On December 3rd a guy came out to the house and gave us a quote for one shutter. We gave him a $300 deposit and was told the shutter would be installed in January as it was coming up to Christmas.
By mid January we still hadn't received a call about installation so I rang the 1800 number to find out what the delay was. The woman on the phone said they had an extra long break over Christmas and would be ready soon.
Call again end of January and she tells me they will look in to it and get back to me so I wait for a call but nobody bothers calling back.
A week later I call again and now she tells me this shutter has been a nightmare and should be ready in a week.
Still nothing after a week so I call for the 4th time, once again she will look in to it and call me back but never does.
I call back again a few days later and she tells me the shutter finally arrived from the factory a week ago and I should had received a call to organise installation. She said the guy will call me over the weekend, I wait until Saturday afternoon and call back the 1800 number only to be told by a very rude woman that it's Sunday and they aren't open weekends.
Finally late on Sunday afternoon the guy calls to say he can install the shutter in the morning. He comes out and does a fantastic job installing the shutter but tells us we have to wait to receive a call from the electrician who will come out and finish the job.
A few days later I call the 1800 number to let them know we still haven't heard from the electrician and they said they will look into it. 3 hours later the electrician calls to say they are waiting out the front.
We rush home and they come inside and start drilling 3 huge 10mm holes into the timber panel feature wall. I hand them a box that the installation guy left behind and they say oh no this is a remote, we thought we were installing a different system that has a controller on the wall. That means they put 3 huge holes in the wall for nothing and they offer to cover it with a plastic light switch plate which looks awful but what other choice do we have. He said he can mount the remote control holder to the plate on the wall so it looks like it belongs there but when he opens the controller box there is no holder in there because someone has lost it! Now we have a silly looking plastic box on the wall and can't even attach the remote control to it!
We will never recommend this company to anyone as the whole experience has been an absolute nightmare. Upon further investigation we discovered the factory who makes the shutters is actually located in China (I'm guessing that's why it takes so long) and this company also goes by the name ACA Home Improvements amongst other things. Please do yourself a favour and avoid them like the plauge!!!! read more
