I have waited over two months to leave this review as I was so upset by my dogs stay that I wanted to process my experience before I left this review. To begin I called months before and discussed boarding my dogs and decided to bring them in for doggie daycare several times before leaving for our trip. The reason I chose this kennel is because they have the home program and I didn't want my dogs to stay in a kennel for 16 days. I was assured that they would stay in Maureen's house not the kennel. They both went to daycare twice and seemed ok with their stays, so on the day we were leaving we dropped our two dogs, their leashes, food and beds. I texted Maureen who assured me a couple of days later that they were doing just fine and Lisa sent us pictures again telling us at day 6 that they were good. On the day we picked them up we were handed their beds in pieces with the covers ripped off and in pieces, the bedding was filthy, their leashes could not be found and when I express my concern at this Maureen indicated that perhaps I should not have boarded them for so long...as if it were my fault somehow. She then mentioned that they had a very nice kennel. I was stunned. I didn't mention anything as I was so upset. We specifically paid for the home program so they would not be stressed in a kennel. I texted Maureen later that night expressing my concern. She said because my dog had just finished her cycle (she is spayed by removing her uterus but her ovaries are intact) she was upsetting the male dogs so she kennelled her with her sister. Never was that mentioned in any communication while we were texting during their stay. I expressed my concern to which Maureen replied back that it was because my dog was so smelly and sleezy. Seriously? Sleezy? I was stunned by that text. The aftermath of a nearly 2k stay was hotspots on my puppy from chewing her tail so much from a nervous reaction post kennel stay and permanent damage of her vocal cords which our vet felt was due to excessive strain likely caused by ongoing barking, which is likely as she has never been in a cage for 16 days straight. This kennel was the simply the worst experience we have had with a kennel and I would ask anyone that loves your pet to reconsider before you bring your pet here read more
