Purchased a mattress on Amazon on 21 SEP 25 with an original delivery date of 27 SEP 25 then got delayed to 04 OCT 25 because it sat in the local ABF warehouse. After 4 OCT we tracked down ABF on 07 OCT and it was delivered the following day.
We received a letter on 10 OCT (written on 06 OCT) that stated on 07 OCT we'll incur a $60 a day storage fee (with a minimum of $185.00). Note this is the day following when the letter was written, with no forewarning and it was an actual USPS letter that arrived 3 days later. ABF did not receive our phone number from the seller when they accepted the shipment.
We weren't overly concerned about the 10 day delay in shipping which was clearly ABF's fault, but rather the contents of the letter stating it was our fault and the ridiculous timeline for notification of penalty charges.
The delivery guy was a solid though and although the mattress box was filthy and torn in the middle, it was fine because the seller triple packed it. read more