Unbelievable one on one care. Telling your story to one person and not someone different every time…read moreyou attend. You will get 100% every visit and they really care about making you better for the long term

STAY AWAY !!! FAR FAR AWAY !!!…read more I had received a massage from Healing Touch in July 2012 and it was really an excellent massage. In January 2013, I received a call from Healing Touch that they were running a special for $100. I asked if l could I use the therapist of my choice. I was told that I could. I asked if the therapist who had given me a previous massage still worked there and was told yes. My husband went by and paid the $100 in cash and he was given the coupons. Sometime in February 2013, I called to make an appointment with my therapist. I was told she no longer worked there. I asked when she left and I was told she left sometime before Christmas 2012. Apparently when they called me with their special, this therapist had already resigned. I did happen to run into the therapist that I requested in the grocery store. She told me she left in September 2012. This really upset me, as I felt that the employee who called me from Healing Touch straight out lied to me. I called the owner, Doris, of Healing Touch and explained the situation to her. I told her that I wanted my money back as the therapist that I specifically requested was no longer there. She said she would give me my money back, but to not tell anybody else because she didn't want anybody calling to request their money back. She told me that they were moving and to give her a couple of weeks to get moved and she would call me back and return my $100. Needless to say, she never returned my call. I called her 4 times after that, she gave me excuse after excuse, and said she would return my call in 2 weeks....today is 04/12/2013 and she has yet to return a call. I have had to call her repeatedly, only to be given the run around each time. I called her today, 04/12/2013, and she was very unprofessional, ranting and raising her voice like a crazy person. She actually screamed at me and hung up on me. When I called back to get their mailing address, the lady who answered the phone said, and quote, "Listen, she doesn't have time to listen to your bull" and then she hung up on me. I called back, the same lady told me she was calling the police and then hung up. I tried to call back numerous times, no answer. I have filed a complaint and a review the BBB. I will also file a review everywhere on the web that I can find. I will also spread the word to everyone I know here in town. My husband works at a very large company where he comes in contact with many individuals - so he'll pass the word as well. I will get the word out about this business through as many avenues as possible. I also plan to file a claim in small claims court if I do not receive my money back by the date she gave me, 04/19/2012. Selling services under false information is illegal. The lobby of this business is plastered with Christian religious information - pamphlets, information, signs, tracts, etc. I shudder to think that the woman who owns this business would call herself a Christian - such behavior, regardless of her religion, is reprehensible. UPDATE Saturday, 04/13/2013....Just a brief update, I received a call from the owner (Doris) this morning telling me that she had my money. I called back to tell her I would be in to pick it up at her requested time of 10:30 a.m. and to get directions. The employee who answered the phone told me Doris was unavailable and proceeded to become very hostile and belligerent and she said some really nasty and ugly things. This is the same employee who was also extremely nasty and belligerent yesterday afternoon. I ended up having to call the Police Department and requesting to have an officer escort me to the business to pick up my refund because I was quite apprehensive about going into this place alone with these 2 people and who knows what/who else. The police officer met me in the parking lot of the business, escorted me inside, and I picked up my money, returned the massage coupons and left. This was a first for me in my 54 years on this planet and I still can't believe it. I am simply astounded that somebody actually runs a business in this manner. This was a very, very disturbing experience for me. I will definitely continue to spread the word about this business and their dishonest practices and their horrendous treatment of customers. The Christian community might also want to send up a prayer - as this business, it's owner, and it's employees really do represent Christianity in a very poor light.

From the owner: Various Massage Therapys and Facialsread more

I have worked at Riverside for 7 years and can say this is a wonderful place to work. The rehab and…read morenursing teams have worked miracles on many residents. This is the best place in town for your loved ones rehab and skilled nursing needs.

Based on my personal experience working at this facility, I would not recommend it to anyone…read moreseeking long-term care for a loved one or considering employment there. In my opinion, the facility suffers from poor leadership, chronic understaffing, and a toxic work environment. There appears to be an ongoing shortage of registered nurses, with licensed practical nurses often filling management roles that are traditionally held by RNs. I believe the facility has the potential to become a much better place, but only with stronger, more qualified leadership. Based on what I personally observed and experienced, I do not believe the current leadership is adequate for the responsibilities of their positions. For these reasons, I would not feel comfortable placing a member of my own family in this facility, nor would I recommend it as a place of employment.

Our family recently spent 23 days at SOVAH Health in Danville while my 75-year-old mother underwent…read moremajor spinal surgery (T5-T12 spinal fusion, rods, and tumor removal) and inpatient rehabilitation. I don't write many reviews, but our experience here was important. Before surgery, we heard the warnings around town: "Do not have surgery at SOVAH." "Take her to Duke, UVA, or Greensboro." We took those concerns seriously. Ultimately, we chose to stay in Danville and trust SOVAH. We are incredibly thankful we did. For context, I am an active-duty Marine Colonel with 28 years of service, currently serving as chief of staff for a large Marine organization. I'm a straight shooter. I've spent most of my adult life leading organizations, and I know what excellence looks like. What I saw at SOVAH was excellence. Was everything perfect? No. No hospital is. We spent 23 days advocating hard for Mom--asking questions, following up, and ensuring care teams communicated. Advocacy only works when the people on the other side listen and collaborate. At SOVAH, they did. When something needed attention, we spoke up, they listened, and we worked through it together. From the beginning, I asked only one thing of the staff: Please treat her as if she were your own mother. And they did. I'll never forget Dr. Voos looking at Mom before a grueling surgery and simply telling her, "I'm going to take care of you." He did. Dr. Mirza, Mom's internist, was the conductor. She ensured underlying medical issues were integrated into the specialists' plans. Her textbook bedside manner made Mom feel like her only patient. She listened first, explained second, and answered our endless questions with boundless patience and a smile. I'll always remember Nurse Sandra sitting beside Mom, wiping her brow when the pain was at its worst. That wasn't a standard procedure; it was raw compassion when a frightened 75-year-old woman needed it most. When Mom transitioned to inpatient rehab, that exceptional care continued: Lori Ann (Physical Therapy) rebuilt Mom's confidence one step at a time. She had the patience of Job--encouraging and challenging Mom to navigate steps and milestones we take for granted. Jessica (Occupational Therapy) helped Mom regain independence with everyday tasks. She also understood that rehab requires a human touch, even bringing Mom her morning coffee from her own office. Dr. Taylor oversaw her rehab. He quickly recognized Mom's fierce faith and resilience. Before release, they made a deal: when she is strong enough, they will finish a 5K together. We intend to hold him to it. Ms. Hilda (Housekeeping) took such immense pride in her work that she even visited Mom after her transition to rehab just to ensure her environment remained spotless and germ-free. She simply cared. Great healthcare requires talented surgeons and physicians, but it is defined by these moments. The internist who slows down to listen. The nurse wiping a patient's brow. The therapists rebuilding physical and mental strength. The physician planning a future 5K. The housekeeper treating a room like it belonged to her own family. Mom is home now, starting "Phase III" of her fight with Dr. Akinleye and the hematology/oncology team. Because of the incredible team around her, we face this next chapter with total confidence. To Dr. Voos, Dr. Mirza, Dr. Taylor, Nurse Sandra, Lori Ann, Jessica, Ms. Hilda, and the many unnamed staff: thank you. You treated our mother like she was your mother. I can't think of a higher compliment. --The Bickford-Jones Family

I am writing to formally express my concerns regarding the care and communication my father has…read morereceived from Dr. Balasubram during his current hospitalization. My father has a serious medical condition and, based on our understanding of his needs, our family has requested that he be transferred to a university-level hospital with neurosurgical resources available to provide the level of care he requires. Dr. Balasubram recommended transfer to Lewis Gale; however, because our family previously had a negative experience with that facility, we declined that option. We understand there may be medical or logistical concerns related to refusing a recommended transfer, but our decision was made in an effort to advocate for the safest and most appropriate care for my father. Since declining the transfer to Lewis Gale, our interactions with Dr. Balasubram have caused significant concern. We felt that her communication with my father and my sister was dismissive, intimidating, and inappropriate for a patient-care setting. Rather than helping our family understand the available options and make an informed decision, the tone and manner of these interactions left my father feeling afraid to speak up for himself. I also want to emphasize that patients have the right, within the limits of the law, to refuse treatment and to advocate for appropriate care. My concern is not only for my father's current situation, but also for other patients who may not fully understand their rights or may not have family members available to advocate on their behalf. I hope that my concerns regarding Dr. Balasubram's communication and conduct be addressed to ensure that other patients and families do not encounter this type of demeanor.