Mr. Abbrims scheduled a Sunday appointment in my home approximately an hour from his office's location in Boyd's MD only to ascertain my weight limited exceeded the weight capacity of the equipment [ Acorn Stairlifts ] he was selling. He stated prospective clients usually " pipe up " information such as weight when first contacting him. While, I am sorry that his time was wasted, I strongly feel the onus is always on the business owner to pre screen clients to avoid wasting his and the prospective client's time. Lastly, Accorn Stairlifts are the " Yugo/Edsell of stairlifts which is to say all consumer reviews state they are junk. read more