Having stayed here every week for almost a year would have expected a better standard of treatment. Must point out that never had any prior issues with any staff member. The reason I say this is that upon reading previous reviews, have noticed the tendency of management to discredit every negative review with some slander. I was staying in Abbey Court every week but mostly not at the weekend and had gotten into a habit of leaving a lot of my belongings in a luggage room for convenience. I fully understood that it was completely at my own risk and returned after being away one weekend to discover that the luggage room had been completely cleared out and according to reception staff Lorenzo, whatever was in the luggage room was indiscriminately put into black bags and disposed of. Was extremely disappointed to put it mildly as had few hundred euro worth of clothes, toiletries, shoes, jacket, and a phone which was in the bottom of a backpack. When asking Lorenzo what I could possibly do, he immediately took an accusatory manner blaming me for having left my belongings there in the first place but said he would let me look through the bin shed for my luggage. Thought little bit of empathy wouldn't have gone amiss given the circumstances and fact that I would have been known to these staff. It was late at night and difficult to properly search through the bins, so I decided to get up early the next morning and talk to the head of cleaning Florian. Needless to say I never got any of my luggage back and had no choice but to accept the luggage was left at a certain risk and unfortunately was gone. However a week later I checked my Google account and noticed that my phone which had been in my luggage was now switched on and being used by someone in Moldova. When I showed this proof to the manager Reggie he told me that while he did not agree with it, the cleaning staff had emptied out all the luggage, taken what was of value and disposed of the rest. He also told me he would try and get my phone back for me, which he managed to do. The phone was handed back to me with no apology or explanation. I had to initiate a conversation with Reggie the following day and he offered me an excuse about one of the cleaning staff taking the phone and sending it to their kid in Moldova. Had my phone not been with my luggage, the original explanation (while distressing) of the luggage just been thrown out would have been accepted. The fact of the matter is they lied, and obviously if they took my phone I'm sure they wouldn't have passed up on my good shoes, jacket, clothes and everything else of value. Also the fact that the head of cleaning Florian allowed me to route through the filthy bin shed for half an hour while knowing that my luggage had already been divided up by his staff was an added frustration. At least if he had been honest with me could have saved me the hassle and subsequent sickness I had that week. This is my experience, I wouldn't recommend staying in Abbey Court. read more