UPDATE: Your reply is full of inaccuracies, insults, and you basically called me a liar, whereas you are the one lying to save your own face. You stated things that are simply untrue but I am not going to bother clarifying your errors. I was going to remove my review because I actually felt empathy (something most are void of these days), but after reading your reply, I will keep my review in place. I can never understand why some businesses as yours cannot take any responsibility for your failures, then you twist and distort the truth to make you look innocent, as you place the blame on me, the consumer, making me look bad. So when a customer has a problem with your business, you automatically throw them under the bus? Unbelievable and disgusting of you. It must be a defense mechanism or just a sleazy Vegas thing. Goodbye. *** Been thinking about this review and felt it needed to be said. I came in with a new $2,500 musical pocket watch with a defective front lid that I wanted fixed; it didn't open to a 90-degree angle and the music kept playing after the lid was shut (which should turn off). The watch repair person (Alfonso) wasn't available but is only there for the first two hours in the morning. Not convenient for customers. One of the girls, Angie, told me to leave the watch there and he'd look at it. I wanted to talk with him personally so she took some photos of the watch and told me she'd talk with Alfonso in the morning. The next morning I called but he wasn't there or couldn't talk on the phone, or didn't want to. Angie got passive-aggressive with me and said I should've left the watch -- totally overlooking that she told me that she'd talk with him. I was told to bring it in. Two days later, I brought it in, talked with Eric (Alfonso's assistant) who was super nice, then Alfonso came out to talk with me. My first impression of him was a big sigh and a look of frustration on his face while looking at my watch. He told me to leave it with him to see if he could fix the lid -- no charge if he couldn't. I accepted and left the watch there. I asked Eric how long it would take and I was told two weeks. Seemed like a long time to troubleshoot a lid but fine. Two weeks went by without a word. I called and asked about my watch and was told to call Alfonso the next morning. The next morning I called and he asked me if I could wait the following Monday. That was fine. Monday came and they were closed. I called and left a voicemail. Never got a call back. I called Tuesday morning and talked with Alfonso. He then told me to come in on Thursday morning. As I was trying to ask him questions about the repair status, he kept putting me off and wanted to get off the phone. It was frustrating trying to get some simple information about my watch but it was like pulling teeth to keep Alfonso on the phone for 60 seconds. The next day (Wednesday) Alfonso called me (first time anyone called me). He asked me to come in now. I live in Boulder City and couldn't just drop everything, jump in the car, and make that ridiculous drive up to Green Valley. I still couldn't get solid information from him. Thursday morning I went in and asked the other girl there if I could see Alfonso. She seemed less than thrilled for some reason. Snooty. Alfonso came out with the watch and he explained what he did (I think?) but vaguely. I asked if the music stopped now when the lid is closed. He said yes, though not seconds later the watch started playing the music with the lid closed. Alfonso looked like he was in a hurry, took it in the back, did who-knows-what, and came back out less than a minute later. I looked at the girl and said the watch was sitting here for three weeks and she mumbled something under her breath in a rude manner. The music stopped playing when the lid closed. Not sure what he did but probably bent the lid to engage the button. As for the lid opening, he couldn't fix it. Not sure why. I didn't fully understand, but couldn't fix it. No charge. Alfonso was nice enough but made no excuses or apologies. The watch was there for three weeks and a day, and not much was done to it. I took the watch and left. A few days later, the watch started playing music again with the lid closed. What a colossal waste of time, driving, and leaving the watch there for three weeks almost untouched when I could've found another jeweler to fix it. The girls who work there are rude curtsy children, but Eric was the only one there who showed genuine friendliness and respect. To think I was about to buy one of their pocket watches in the display cabinet, I decided not to because of the overall bad service I got. I won't be back. read more

They did a great job and were priced fairly. I'm very happy with their work and won't hesitate to go back to them for additional repairs.

Super Rude combative customer service. They advertised as watch repair and service so I brought my 2 1/2 year old Movado watch gifted by my husband (which I only wear for night outs) for a battery replacement. A week after I noticed it was 15 minutes late so I brought it back. The woman at the front immediately said 'Your watch might be broken' then I said I really hardly wear it and it's not that old. Then she said, it's scratched so it's not new. (It's a bangle style so yes it will get scratches but it's not old) She was really talking down to me condescendingly and the look on her face! She took that battery device and showed me the reading and said 'See, it's not the battery it's your watch. I was about to say something but I just held myself thinking, it's not worth it. I had the original box and receipt in the car to prove to her it's not old. (It was purchased 12-12-23 as a Christmas gift and that's not old. It just sat in my closet drawer) I didn't bother to get it. There was another older man at the counter and he said if I want to have them evaluated. I said I'll just bring it to the store where It was bought. (Where I know I'd be taken cared for nicely) I will never set foot at this place ever. Nor buy anything from there ever. Yipes! There are other nicer places to go where I can have a happy experience. read more

AB Jewelers - Watch Repair Near Me - Henderson, Nevada

I had previously brought a beautiful gold chain with both my mother's & grandmother's engagement diamonds along with four smaller diamonds to a local jeweler, asking them to design all into an attractive pendant necklace. They just stuck them together in a quick, easy, HORRIBLE design. It was terrible! My husband suggested bringing my necklace to AB Jewelers in the Trader Joe's shopping center. They were extremely helpful and had a great idea for my necklace. I couldn't be happier with the end product! I also needed my wedding ring enlarged due to arthritic knuckles. They not only strengthened the ring but polished it to a brightness I haven't seen since we purchased it 49 years ago. This is what a top quality jewelry store should be! Thanks so much for your care and concern for my jewelry-it is much appreciated! read more

AB Jewelers - Watch Repair Near Me - Henderson, Nevada

Came in evening before Thanksgiving to get my jewelry cleaned was greeted with a friendly staff and the gentleman that seem to be the owner quickly got to Cleaning my chain and other jewelry again super friendly told me it'd be about half an hour when I returned it was sparkling and cleaned very well. Would highly recommend this business.!! Thank you! read more

AB Jewelers - Store front - Watch Repair Near Me - Henderson, Nevada

Went in to get my mother's bracelet fixed who has passed and it was fixed quickly and food quality. Thank you AB Jewelers for making this memory last.!!! read more

I went to their shop on a whim as it's located next to Trader Joe's. So glad I did!!! I have had them them multiple watches for me which they did an excellent job on with a quick turnaround. I also had them make a custom pair of earrings for me, and repair some rings. Super nice staff and they excellent customer service. Their pricing is very reasonable . Definitely recommend read more

Excellent watch repair facility. I brought my father's bulliva for repair. It needed a new battery, new crystal, and a new internal board because it was loosing and gaining time at times. The repair price was reasonable and they fixed it in less than a week. It looks and runs great now. Thanks guys. read more

Family owned business with top notch service! Cute & unique pieces for display and for immediate sale. However, they also seek out special request! Angie goes out of her way to find exactly what you want & gives the BEST prices!!!! Had several pieces repaired here as well & the communication & speedy delivery was 5 stars!!!! My go to jeweler! read more

Super friendly, really knows watches. While I shopped at Trader Joe's nearby, he took care of my wife's watches by the time I returned. Would certainly recommend. read more

this is close by my house. took my watch in last year April 2024 to get a battery for my watch, and about 2 - 3 months ago watch battery has depleted and brought in back in today hoping I was still within the 1 year warranty and unfortunately it has passed the 1 year mark. anyways I don't have enough funds to get a new replacement and the owner has replaced it for me, very kind of them. and thank you for the lady who changed out to a new battery to my watch. I just wanna give a great experience five star. Will return for the payment. thank you AB Jewelers. much appreciated read more

AB Jewelers - Nixon watch sentry ss I use everyday and when at work. now I can use it again and it's alive! thank you! - Watch Repair Near Me - Henderson, Nevada

I am relatively stubborn and can figure out how to change a battery... Alas, no cigar and was unable to change the battery on my watch. Rather than ruin a beautiful watch, I sought a professional. I called this location and was quoted $10 for a battery replacement. No appointments at the time and was in and out in less than 10 minutes. Is that normal? I don't know, but it was a great experience and the gentleman that helped me was very kind. I'll be back. read more

Super friendly service! Repaired my watch quickly and efficiently while I browsed their beautiful and unique inventory

I've been in Henderson for three years and I have tried many different jewelry repair stores, but this is by far the best. Look no further for jewelry or watch repair! read more

Scam. No package received and no way to contact them. Tracking number provided was bonus.

Oh WOW! I'm elated we found this AB Jewelry Store. Had a Rolex that needed some attention and JIM and ALFONSO were 5 Star. I've never met a Watch Repair Expert as professional as ALFONSO. He put me at ease especially when working on an expensive watch. JIM was a great Front Man for his business. They both understand "customer retention," that's for sure. I'll be driving a little out of my way to bring all my business there. I'll also recommend to anyone. Thank you. Appreciate all you did for us, JIM and ALFONSO! Doug & Patricia read more

These guys are just so nice. I came in with an old watch in need of polishing of the crystal. Before I knew it, they had completed the polish, and charged me nothing-just goodwill for a potential future customer. Very nice folks. I'll definitely be back! read more

Had to get my wife's pendant fixed along replaced a battery in her watch. Very professional, I was listening dealing with a customer who had questions, very knowledgeable. That I will go back and have a diamond replaced that fell off one of her ring! read more

Excellent knowledge and service. New battery for my old everyday watch. No problem, they will do it. Very nice selection of watches read more

I wanted to love this place because the employees were so nice, and it looks well maintained in there. However they ruined my bracelet, I don't know how they washed it, but it's got scratches all on it. And the way they fixed the broken link looks terrible compared to any other place I've been to when getting a bracelet fixed. read more

My wife spilled resin on her rings and could not get it off. We took it to AB Jewelers to see if they could clean it. They were so helpful and knowledgeable and we felt safe leaving them rings with them. We asked them to also replace one of the small stones. They had it done very quickly and they looked better than brand new when we picked them up. They have a great selection of jewelry, so I will definitely go there to pick out something beautiful next time I want to buy my wife something special. read more

Needed an emergency fix to my twisted necklace. And quick they were! Super glad I stopped by . Thank you!

Took my ladies Ebel watch in for a battery change. They did a good job. The last jewelry place that I took it in didn't exactly know how to change the battery as my watch stopped several times and they had to get the watch maker to reset my battery. Since I found AB jewelers, I have been taking my better watches there for battery change. They are dependable and professional. read more

Definitely recommend this place. We had a great experience. The staff helped me pick a perfect gift for my girlfriend and she loved it! read more

AB Jewelers - Had a great experience. My girlfriend loved the bracelet the jewelrers helped me pick. - Watch Repair Near Me - Henderson, Nevada

I came in one day trying to get my nose ring fixed. My nose ring was just absolutely bent all over the place and it was extremely uncomfortable wearing it. One day, I came in and they immediately helped me out. It took about less than 5 minutes and my gold nose ring was fixed and was put back almost to its original shape. The best part is that they did it for free! read more

Very welcoming and friendly store! My ring got bent out of shape and I wasn't sure if it was salvageable. Sarah took it and made it round again in only a few minutes! They also have a great selection of pieces. I recommend them to anyone looking for a reputable local jeweler! read more

My grandsons chain needed repair. I was told 3-4 days to fix; it took until the SIXTH day before it was ready. I called them on the Fifth day; it was NOT ready. Waiting to see how the repair holds up. Staff is pleasant and polite but need help in efficiency. read more

​When I moved to Henderson 3yrs. ago I was looking to find a good honest jeweler to handle all my jewelry and watch repair needs. I thought this was the place, sadly it is not. I recently brought in a diamond ring with a loose stone and requested a quote. After the jeweler examined the ring and pointed out some additional work that he said it needed, he said "the book says the price should be $2000.00" but he could do the job for $900.00. I was also cautioned that the diamond could fall out at anytime. Fast forward, I received a second quote from a jeweler who has been in business for over 40yrs. THE RING WAS REPAIRD FOR $42.50!!! I am irate! AB Jewelers are first class crooks! STAY AWAY!! read more

I needed a watch battery replaced and fortunately they were open and friendly. They were so friendly, I wanted to buy something to further support their business. So I did. Wifey got a nice pair of earrings and will most likely go back to see if they can do something with some other jewelry my wife has to give it some much needed TLC. Thank you very much for being an awesome business. =) read more

We came here looking for a wedding ring set. We had an idea of a design but needed someone to help across the finish line. Jim helped us and picked out the perfect customized set. He even sent it back twice when the finished product did not meet his standards. We couldn't be happier with our wedding set and would come back again for any jewelry needs! read more

I had quite a few pieces of jewelry that needed altering. This place was able to take care of all of the pieces that I needed and they turned out great! read more

These guys are the professionals. They took care of my late father's watch and got it fixed up and running like new. True professionals. Trust them with all your watch needs. read more

I brought a necklace in for repair. I was expecting the repair to take a week, it took 2 hours! Great service! Will be using this place in the future read more

My wife had her name and both chains fixed it was affordable for the work they had to do but recommend them forsure if I can give them more then 5 stars I would the turn around time wasn't bad either read more

I recently got up the courage to have my late husbands ring resized to fit me. The staff were so kind and friendly and the cost nominal. This little gem has been here right under my nose. After having a few friends recommend it I gave it a try and was not disappointed. Love it's a local family owned store!They also told me how to clean my diamonds and were just the best! read more

I think the man that helped me was the owner or maybe the store manager. He was very helpful. My watch needed the banda replaced. He looked around and initially found nothing that fit mine. He looked around a little bit more just to make sure he really didn't have it. Turns out he did. Customer service at it's finest. If my watch needed some repair on a weekly basis, I'd keep coming here. read more

AB Jewelers - Watch Repair Near Me - Henderson, Nevada

Great service and super friendly! I was in deep trouble and needed to get my watch resized before my wedding (which was the same day) and they were able to help me out in a jiffy! Thank you so much AB jewelers you really bailed me out on my wedding day! read more

Great service. Friendly & reasonable prices. I took 4 watches. 3 to have batteries replaced & 1 "antique" pocket watch that is 50 years old to have checked. They replaced 2 batteries but informed me the other watch had the battery leak & damaged the watch. More extensive repairs needed. They said the pocket watch was working well. Only charged me for the 2 battery replacements but nothing for the labor that was done checking the othe 2 watches. I will definitely return here for any services they offer. read more

AB Jewelers fixed my chain in no time at all and were genuinely the friendliest and nicest people to work with. I highly recommend them and will only go to them for my jewelry repairs going forward. read more

Thank you Jim at AB Jewelers! You took great care of me today when I popped in to see if you could clean my wedding rings. Your service was prompt and you went above and beyond to make sure my rings left your shop clean and in good working order. I knew my rings needed cleaning but you noticed two wiggly stones and it took you no time to tighten them. I love how clean my rings came out and I will definitely be back if I need any more jewelry or watch needs. Thank you so much again!! read more