If something goes wrong, be prepared to wait! The refrigerator we purchased stopped cooling with…read morethe 90 day warranty. They only service on Tuesdays. So, imaging having to wait for service and then wait for parts. Within the next 25 days the refrigerator stopped cooling again. Called on Labor day & Tuesday the office was closed. Spoke to them on Wednesday and yes, we were going to have wait again for service on Tuesday. I'm still waiting for a call back to confirm what part was replaced in August. They were initially very responsive but then required more follow-up phones calls.

From the owner: Find microwave, washer and dryer, refrigerator, wall oven, stove cooktop sales that offer special…read morelow pricing.

Worst service every!!!! I brought dryer 3 weeks ago and it's already broken, the owner is trying to…read moreblame me for breaking the dryer. If I would have known this I could have brought an brand new dryer for an additional one hundred dollars at a reputable business. He offers an 6 month warranty but wants me to wait several days to fix dryer it's acceptable and very unprofessional. His excuse is " he is only one person" how is that problem? Please don't do it find another place I wish I would have

Purchased a used washer and dryer set from this place. On the 3rd load of laundry the washer…read morestopped workin. Poured water in, did no cycle and drained water out. I was left with a large load of soaking wet laundry. Called to tell them what happened since there is a 10 month warranty and was told "I'd never heard of this happening before" They're coming today to give me a new set so I'll update my review then. The owner was ok, kind of bothered me that he kept telling me he'd contact my husband in regards to delivery and servicing when I was the one making the purchase but I guess he's old school. Otherwise it was a great deal. **Update** So I got the new washer and they replaced the dryer for free so I'd have a matching set Seems like I got an upgrade as well though the washer is slightly smaller. Very nice delivery men and they kept their word. Other than the initial incident, I'd recommend them.

Same day service. Great price. Got the job done and taught me about what went wrong so I can be a…read moremore educated choice about my next microwave. 5 out of 5 stars!

We had a small leak in our LG washing machine. Paul from Expert Help Appliance Repair came over the…read morenext day and quickly determined what the problem was and fixed it expertly. He was 100% transparent about what needed to be done and the cost. We are very satisfied, and we will call on him again the next time we have a similar kind of problem.

remodeled my kitchen and wanted to go with the best appliances I could afford. I visited the…read moreSubzero showroom in Alpharetta and selected a refrigerator, range and vent hood. The representative there referred me to me to a contact at Sewell Appliances in Sandy Springs to make the purchases. I was shown nothing but patience and kindness until I purchased over 35k in appliances. That's where the exceptional customer service ended. The representative that I worked with never sent the specs for the items I purchased and definitely never pointed out the different nuances that had to be accounted for with the items I purchased. For example the plug for the refrigerator had to be at the top right hand corner of the wall to successfully install. Nevertheless, on the day of delivery, the young men walked in and started pointing out a host of items that had to be corrected before installing. They told me this happens all the time and that I was the third unsuccessful installation for them that day. I'm not surprised when no one has taken the time to detail these items to the consumer. We made the adjustments and rescheduled installation. The second pair of Sewell workers came and installed everything and just packed up and left while I was still in my bedroom. I came out to find that plastic was still covering the entire front of the refrigerator . I turned on the propane range and none of the burners worked so that told me they didn't even see if the appliances were working. I'm thoroughly disappointed and shocked with the subpar customer service receptor this company and will never purchase subzero, wolf or coven products from them again.

Do not buy from this place! They do not stand behind their product!!!!! They sold our builder…read moreFrigidaire appliances but when they malfunctioned they said they don't service that brand!

I have used other appliance repair services in the past and experienced some terrible levels of…read morecustomer service. Jay's Appliance Repair was referred to me by a co-worker over 6 years ago. I can honestly say, Jay and Rick have been awesome to deal with each and every time. They have repaired my dryer, refrigerator and now my new dryer. I have never had a disappointing experience with them. They are always timely, polite, great prices and they know their stuff! They are my go to for appliance repairs.

Jay has repaired an oven and washing machine for me. He is fast, efficient, always finds and fixes…read morethe problem on the same trip, and well-priced. Highly recommend.

What a great company! They said they would show up between 2 and 4pm and in fact, their rep…read more(Marcel) did exactly that. He assessed the two issues quickly and fixed the first in 30 minutes and the second in the next hour. Then he tested each until he knew they were both solidly fixed. He insisted on using quality parts so this would not happen again for a long time. Marcel is an excellent service rep and VERY hard-working. Their fees were very reasonable for the amount of time and parts that went into the repair. I strongly recommend this company for major appliance repair.

We paid over $400 to fix our refrigerator at the beginning of March and by April it stopped working…read moreagain. The owner has a cocky and smug attitude which is fine if you're great at your job, however, I can't help but feel you're incompetent. We should have just bought a new fridge.

Ken is amazingly knowledgeable, very reliable and friendly. I've used him many times. I highly…read morerecommend him.

He was prompt, was easy to schedule. Very courteous. Price was very reasonable- heating element…read morewent out. He was quick to fix it and was very personable. I think he's a one man show. Would definitely recommend and use again. Thank you Mr. Wyyyylliieeee.

Incredible customer service. You don't get an automated machine! Personal phone calls and immediate…read moreresponse time. Derrick went above and beyond to get here within an hour of our call, picked up our old equipment and then helped us move our new appliance into place. He was knowledgeable, kind, and paid close attention to detail. Not a scratch or dent on any of the appliances. Highly recommend him for any appliance removal!

25 Appliance removal was fast & efficient! Communication & coordination with Derrick was great &…read morehe took great care of removing & hauling the appliances away (old w/d) & not to mention he was friendly as can be! It was a small cost to have these items either donated or recycled, depending on condition. Please consider giving 25 Appliance Removal a call... you won't be disappointed!