The employee that came to my house must have not gotten any or little training. All that he did was…read moretake the commode off of its placement. He asked me for a plunger. He said they may have to grind down the tile surrounding my bathtub. He called somebody to see if they would bring him a snake. Apparently not. Then said he had to go but to keep the bathroom door shut. My daughter called someone on Sunday and they came. This person knew what the problem was in 10 minutes. I would highly recommend him for any plumbing issues. I WOULD NEVER CALL ROTO ROUTER!!!!!!!!!!!!

We received a quote from Roto-Rooter in October 31, to replace our Hot Water Heater. We were…read morefinally able to replace the Water Heater December 16; through no fault of Roto-Rooters. Wayne came to our house and kept us up to date on what was happening. Wayne was efficient and polite. The cost of the Water Heater and installation, plus removal was on par with the other plumbers. Mikala was the young lady we dealt with to schedule everything. She was kind and helpful, and took great care of everything.

I'm not usually one who writes a review but... I felt that I should write this review as a warning…read moreto others. To be fair to Mr Plumber, it wasn't the owner who I had my experience with but one of his technicians. Here's my experience: A few days ago I noticed some water piled up outside of one of my flower beds.. I knew that it had not rained recently, so I assumed that there must be a leak somewhere. I also noticed it was wet up in the flower bed up against the house. I'm on a slab by the way. So..... I called Mr Plumber bc the guy I wanted to use was unavailable on weekends... I was gonna wait until Monday but I thought, "I may want to get this ch checked out!"... Anywho, Mr Plumber's technician came out(very promptly-I'll give him that). When he stepped out of his van he was very friendly and asked what the problem was... so I showed him the puddle. Now... to be fair, I am not plumber but... I do think that a little more investigation was needed other than walking up to the puddle, sticking your boot down i the puddle and saying, "yes sir! You've got a busted pipe in your slab!" Then he asked if he could check inside the house to see where all of our water sources were.... bathrooms, kitchen sink, washing room..... etc... then he says, "yes sir! We're gonna have to repipe your whole house!" Now, he kept walking off and calling, I'm guessing, his boss to get his opinion.... which showed me that as sure as the technician sounded, he may not really know what he's talking about... but then again- I AM NO PLUMBER. Long story short, he gave me a several thousand dollar estimate. So I did the logical thing- call the plumber I should have waited Monday for.... Anywho, I called Derek the Plumber who came rt out and had it fixed in no time. First of all, the leak was not in the slab- thank you Jesus!!! 2nd of all, not saying that he would have but Mr Plumber could have came out and repiped my whole house and I would have been none the wiser and out several thousand dollars! Not trying to bash Mr Plumber here but Seriously- just saying! Not to mention( even though it was a weekend call) the paper that he handed me said FREE ESTIMATES yet I was charged $125 just to have to guy come and stick his boot in the water and give a sloppy diagnosis! I cannot recommend this company in good conscious to anyone but I will definitely recommend Derek the Plumber. He took his time and found the source before making any rash recommendations!!! Sorry Derek the Plumber for throwing you in the middle of this but people need to know! Thank you Derek!!!!!

Great service, prompt response. Courteous and knowledgeable staff. Will use anytime we have…read moreplumbing issues in the future.

I appreciate this company so much. They have helped at the Elks Lodge and now my house. Always…read morefast to arrive, honest, and do great work. Their employees are so nice and professional. A plumbing problem is never a good thing. But... I am thankful I have them to cal.

They Fixed The Water To My New House And Handled Everything With The Home Warranty Without Me…read moreHaving To Deal With Any Of It.. So Grateful.. 10 Stars..

Kind, responsive, and fairly priced - I'm so glad I found Plumbwell! Even in a plumbing emergency…read morehe was quick to reply and quick to help and STILL be fair on the price even though I reached out to him on a Sunday during overtime hours! Any other plumbing needs I will definitely be calling him back! Do yourself a favor and stop shopping for a good affordable plumber and call Plumbwell!

Never have we ever ever needed a plumber, but boy O boy the 1st time ever. Not only did they answer…read moreon the 1st call, we told them what was going on and they gave us a list of things that could be causing the problem. Mind you, we called them after 5pm. They did not rush my husband and I off the phone. They were friendly, courteous, and very empathetic to our frustrating voice. The owner explained they could not get out that day due to still being on another job, but offered to come the next morning by 8:30 which is what they did. And they fixed the issue. I can appreciate service with a smile and it did not break our pockets either. THANKS A MILLION

From the owner: Family owned since 1902. Water Well And Pump Repairs,Plumbing Repairs,Water Conditioning and…read moreTesting,Natural Gas Service. We Value our Customers and Do the Job right the First Time!

They have been amazing taking care of our air conditioning needs. Always professional and reliable,…read morethey show up when they say they will.

I was given an estimate by Reliance Air and Heat to repair a leak in my AC unit and replace the…read morerefrigerant. The estimate quoted four hours of labor at $90 per hour. That was fine with me. I assumed they knew how long a job like this typically takes and that the estimate reflected the expected labor. Imagine my surprise when I received a text less than an hour after they started the repair letting me know they were finished. I thought, "Great! They finished early, so I won't be charged for the full four hours of labor, right?" Wrong. The bill was never adjusted. When I asked them to call me regarding the bill, I was told, "Oh, we were there at least two hours." No, you weren't. I don't know if they assumed that because I wasn't physically at the house, I wouldn't know how long they were there, but I have time-stamped camera footage showing exactly when they arrived and when they left. The total time they were at my house was 63 minutes, and that included the initial diagnostic. I was then told, "We had two guys there, so we charge that per hour, per guy." So, you're charging $180 per hour? Had I known that the $90-per-hour rate was actually $90 per technician, I absolutely would not have agreed to the estimate as presented. That is a very important detail that should have been clearly communicated before the work began. When I questioned the charge, the person I spoke with became angry, yelled at me to "call the office" and "pay what I want," and then hung up on me. The problem is, the only phone number I can find anywhere is the number of the person I was speaking with. So, is this person the owner? If not, I would encourage the actual owner of Reliance Air and Heat to reach out to me and make this situation right. If that happens, I will gladly update or remove this review. This bill was over $1400 and I'm just asking them to adjust the bill to reflect their actual hours of labor. I don't feel like this is asking too much. I understand that businesses need to make money, and I have no problem paying a fair price for quality work. What I do have a problem with is being given an estimate that does not clearly explain how labor is being calculated, being charged for significantly more time than the technicians were actually at my home, and then being treated disrespectfully when I questioned the bill. This was an extremely disappointing experience and, in my opinion, very poor business practice.

I have an old house which needed a pipe repair after the Christmas 2022 cold terror. I thought I…read morehad researched Live Oak plumbing companies to find the best one but turned out not to be. The ad for Live Oak Plumbing and the review led me to believe they were the best for the broken frozen pipe I had. When I called them, a recorded message stated they only do new home repair. not any of the other things they advertised. Needless to say I had to find somebody else quick as it has already been several days with no running water. Will not be doing business here, but don't know how they are for new homes.

We had a leak in some pipes that needed repaired. Live Oak Plumbing was recommended to us. We…read morecalled for repairs and they sent out their employee "Ron". I have to say that he did a great job. He stuck with it until he found all the leaks and repaired them. It was a difficult situation but he did not complain or hesitate to do what needed to be done. We would certainly use him again if the need arises!

Fast, efficient, professional, and reasonable! They showed up 2 hours after I called, and I was a…read morenew customer. They'll certainly be the next plumber I call.

Called when determined they were going to be late. Listened to what I said. Told me what parts they…read morehad and what needed to order. Did the work they could do in timely pace. Very easy to work with. Will use next time a plumber is needed