Terrible customer service. I called in the AM hours and after holding for about 15 minutes, I was forwarded to leave a call back number and reason for my call. No one called me back. I called at 6 PM and someone finally answered only to tell me that triple A of TX will only insure my home if I have a vehicle insured with them. Well, what if I don't drive or own a car. Not to mention the fact that I called before o bought the home to get a quote. No one ever told me I needed to insure a vehicle in order to get home insurance. Sir, may I suggest if your job is in sales you don't take a condescending attitude with potential customers. read more

I went in to process my international driving permit this morning. This is the only AAA location in El Paso according to Yelp listing, and the next one over is in Las Cruces. There was no line when I entered the office, and I was in and out of the place in less than five minutes. It was amazingly smooth. I was greeted by a nice lady, and I gave her all of my necessary items to process for a permit, i.e. application already filled out and signed, two copies of passport photos with signature on the back, my current Texas driver license and $20.00 processing fee. I think she only asked me one question as to where I was going. Then she got an International Driving Permit booklet and started to fill it out, affixed my passport photo and stamped around it. She asked me to sign the booklet, and gave me a receipt for my payment. That's all. It was too easy. She told me it was good for one year from the date of issue (it is the same date I arrive in the country of my destination). Very good service! It was fast. Thanks, AAA! read more

AAA - Travel Services Near Me - El Paso, Texas

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Car insurance, home insurance, vacation insurance, ... do they have all that stuff? I'm pretty sure they do. Plus, you can apply for and receive international drivers licenses here for your trip across the border, or to Canada, or Germany, or the 150 some odd countries that accept and acknowledge the International Drivers license. Cost is $20. Lasts for 1 year at a time. Also, they are kind of like a travel agency I think? Like when I have been in there, they have all kinds of vacation destinations and packages and stuff. Maps and brochures and you name it. I'm pretty sure they deal mostly with automotive insurance and stuff, but I also am fairly certain they do travel things as well. Worst case, stop in and just ask! Friendly and knowledgeable staff. The parking lot is shared though, so it's a tight fit, and they close at 1700 SHARP! And by 1700 I mean if you walk in at 1655 they'll probably toss you out on your butt lol Das It Mayne read more

Erik an expert at his job who got me lower apartment and auto insurance than even USAA. He was recommended to me by my parents who are also ex military and love doing business with him. read more

If I could leave a negative star count I would. I started this auto insurance nightmare on 8/27. Cesar, an agent in desperate need of more training, failed too mention changing my requested policy limits (and why) til he put the paperwork in front of me. The limits was only the first red flag I should have been weary of. I mentioned that I would be willing to have payments come rt out of my checking account and he stated that was the only way monthly options were done. I guess he assumed I knew that, red flag number two. He then mentioned the AAA app which would help get me that discount and since he didn't bother getting any of my checking account info I assumed (my fault) that with the app is where I would set up payment options. I signed the paperwork and went home. I found out the next day that the app is a driving habits tracking system. NEVER EXPLAINED TOO ME. I don't want or need that but if I choose not to accept that then my monthlies rise $45 per. I finally spoke to his manager, Christina, on 9/2 and she assured me that I would hear from her either later that day or the morning of the next. WAITED & NOTHING!!! I called her on 9/8 pretty upset because she hadn't responded and further troubled because I found out that Cesar had set my payments to be taken out of a credit card provided. He assumed this is what I wanted but failed to mention it too me even after I had mentioned getting him my account info. I asked Christina when my initial payment would run out and when I would owe nothing to wit she replied 9/28. AAA normally charges a cancel fee if you don't take the policy to term. Given all the misinfo I was given I wanted that waived. She promised me she would phone me later that day or the morning of 9/9. NOTHING!!! I called her this morning (9/11) and she basically called me a liar. This is BY FAR the worst insurance office I have EVER, EVER encountered. If you choose to shop here, which I'm wholeheartedly warning against, have a laundry list of questions because otherwise they will assume and not explain a damn thing. BUYER BEWARE....... no better still just stay completely away from and take your hard earned dollars elsewhere. read more

I tried to ask a few questions about the international driving permit... Awful customer service, lady on the phone wouldn't even want to hear my questions, she was thinking only what she knows is the truth and that's it, it didn't even matter that I tried (unsucessfully) to explain about my situation in this country, I am a foreign diplomat (with mexican citizenship) and have a Driver's License issued by the United States Department of State, but, apparently, as the lady said "we only work with valid driver's license, it needs to say texas or california in it". Again I tried to explain that my license IT IS VALID throughout all of the states because it is issued by the Department of state. No, she went on and said, "we only work with valid driver's license that, in all the years I have been working here, that's what we have done, ok?" And tried to hang up on me. I tried once again to explain and asked if a letter from the department of state saying it is valid would help, but she interrupted me and said "it doesn't matter if it's issued by the department of justice". I think I might call back to try and have luck with some other representative, because this is my only shot to get an international driving permit, the other nearest office is in Dallas... AWFUL! read more

I worked with Cesar and Yissel to assist me with an auto policy. Cesar was out of the office so Yisell assisted me. She was professional. She saved me money. She explained all the discounts to me. We spoke on the phone and when I went to the AAA office she had all the paperwork ready. I had my new policy with about a 30% savings in premium in less than ten minutes. If you are looking for five star service while saving money I suggest you call AAA and ask for Yisell read more

Unprofessional staff with little knowledge of car insurance, I talked to the guy that works there and it was a very stressful call due to his lack of customer service. He disconnected the phone once we requested to talk to a manager. He stopped answering phone calls and we were only able to get someone on the phone again after we called from a different number. I do not recommend this place to anyone, if you don't go in person and call all they do is give you the run around. read more

Today I blew my right passenger side tire out and was stranded with no money. My called AAA and although she did not renew her membership in August due to lack of funds customer service agreed to do an exception since in the two years that she was a member she did not use the services at all. She called me and told me that they were on their way However, when they arrived they refused to help! I tried to explain that my wife had called and that they were going to give her an exception since she she did not use her membership benefits in the two years that she was a member. All the AAA representative did was call his supervisor and of course he was told no. No additional flow up was done. When I eventually got home I called AAA and put in a compliant. I was told that I would receive a phone call from a supervisor but of course I received none. Please think twice about using this overrated organization. read more

I am from San Diego and locked my keys in my car just about an hour ago. Logged in on the app and requested help. I was right outside my anytime fitness gym, so figured I was lucky and could work out the hour or so it would probably take. Nope! Within 10 minutes a guy called and said he was on way. Again, figured I had at least 30 minutes. Again wrong. Within 5 minutes he was here. Had me in my car 5 minutes later. Amazing service! He was in a black looked like Chevy avalanche truck, give the man a raise! read more

AAA road side assistance, 5 stars. AAA car insurance side if the business, 2 stars. Rates are competitive, but customer service was subpar. I actually switched to another company for a little more money, but the service is better. read more