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    A-Serna Landscaping

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - A-Serna Landscaping

    Gardening

    Landscape maintenance

    Lawn care

    A-Serna Landscaping Photos

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    6 months ago

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    Herndon Brothers Lawn Care - A little trim does wonders.

    Herndon Brothers Lawn Care

    (7 reviews)

    Cordova

    I had the Herndon Bros come out to my house and I wanted 3 crepe myrtle trees cut down and stumps…read moreremoved. After the trees were removed several weeks later I noticed that the trees were still growing and he assured me they wouldn't continue to grow and if they did he would come back out to regrind the stump. They came back out to grind the area that was still growing. I would recommended this company because they stand behind what they say.

    I was a customer with Herndon Brothers Lawn care for several years and recently I contacted them…read moreabout the schedule of what recently happened in mowing my yard. A few weeks ago on a Friday, my lawn was cut and then a week later, they were back to cut the yard again. I was on a bi weekly schedule and they came out just a week later when the yard was cut and did not need cutting again so soon. I contacted Erika at Herndon Brothers Lawncare about my concerns and she said she would speak with Conley about the unscheduled and unauthorized service. I did not hear back from her and saw that my credit card did get charged for the cut which was not needed and not scheduled. Herndon Brothers Lawncare has my credit card on file to bill when services are done, but not a random unscheduled cut and services unless authorized.I contacted Erika again at Herndon Brothers Lawncare and as I was explaining my problem I was interrupted because she had something to say before I was finished. I do not like to be rudely interrupted and did not appreciate the lack of respect. However, I addressed the problem and then was told that I would get a credit for the unscheduled mowing.The service from the people doing the mowing and edging was very good. My concern has to do with the conversation with Erika and their comment about my business as a customer. I understand that now Herndon Brothers Lawncare is taking on weekly mowing services, not bi weekly, but is allowing customers that were on bi weekly to retain those services. I was told by Erika that this was a confusion for the people scheduling the services because of getting behind or weather delays, etc, but that weekly was the direction they are taking now. When I saw the charge on my credit card, that is when I called back. I also said that Conley could call me if there were questions Then I said, just explain this to Conley and I won't have to go over all this a second time. Shortly after the phone call, I received a text from Erika saying that said Conley was made aware of the situation and that this situation and the mowing schedules has caused too much frustration. I'm sorry if I frustrated anyone if I was simply trying to get things done as agreed. So after several years of using Herndon Brothers Lawncare services, Conley said that it was best that I use someone else to cut and care for my yard which I have already done. I do surveys for all the companies that I work with, plumbing, electrical, painting, roofing, yard spraying, etc, and this is the first instance when the work was good, but the people dealing with the operation of the company were unprofessional, in my opinion, based on the responses from Erika and the difficulty to schedule bi weekly services and also from the lack of consideration and understanding from the owner, Conley, who I never spoke with but said that it was best that I find another lawn service company because this situation caused too much frustration. How people interpret others is their opinions, but constructive criticism should be acceptable by any company to retain business, not refuse business. Bookkeeping and scheduling were my primary concerns and because they are now changing their business model to weekly services for new customer, I guess I was frustrating to them because I just wanted fair and acceptable services based upon the contact agreement. Congratulations Erika and Conley for not providing a pleasant experience as I had hoped, but as I said, when I'm trying to explain my concerns, I do not like to be interrupted. I have located another lawn service company licensed and bonded and insured already and I will simply say that for an owner, Conley, to not contact me, the customer, to get information directly instead of second hand is unusual as my contacts with many many companies have been very pleasant and rewarding for these companies. I guess the 100% guarantee applies to customers tjhat are not frustrating to work with.

    Matamoros Pool & Landscaping - I also added LED color lighting to the pool!

    Matamoros Pool & Landscaping

    (2 reviews)

    Cordova

    Matamoros Pools & Landscape was in charged of building my DREAM pool project! They were…read moreprofessional from start to finish with superb quality. The consultation was free/insightful because they helped me think of more ideas that I could incorporate in my pool project. They offered an amazing 3-D design in which we sat down to make revisions on until the design was 100% to my liking. Pricing was amazing because the owner of the company understands that not everyone can afford a pool so he tries to help you out and gives amazing discounts to solidify the customer's commitment towards the company. Here are the things that stood out to me about their commitment and work quality: 1.) Quality service at AFFORDABLE prices 2.) Their team is very passionate about their work 3.) Everything is done at house 4.) The owner of the company came out to oversee every step of the project 5.) Communication was transparent and explained every question I had in detail

    In the time I have worked with Matamoros Pool this has been what transpired:…read more 1 - Matamoros left pool motor running almost 24 hours dry, I had to shut off myself upon hearing it and notify the company - no apology ever provided 2 - employees left tiles on patio, trash in backyard and lawn damage on front yard grass from running through lawn 3 - lost a sprayer nozzle (I had to notify) and they replaced with incorrect size (too small) 4 - on day to finish pool Matamoros did not have the tile which I was assured Matamoros had in stock - only became fortunate wife was home and had enough from former homeowners to use again 5 - finish was sold to use grey color and would not fade - it is now discolored in several spots within one week of being finished. After it took over a week to get them to respond, the owner finally came out. When he did, he stated my motor is too small for my pool and I opened the pool incorrectly. The motor is not too small (per regulation) for the pool AND if they believed that they should have said as much when they left it running and emptied the pool. Additionally, I followed the national plasters association when opening the pool with new plaster, so I wish them luck somehow showing the damage was my fault. Matamoros does not provide their own instructions on opening their pools as they told me today it would actually make them liable. They prefer to hide behind no instructions so they can blame a homeowner when things don't work out. I am providing two stars instead of one because the price was very competitive. Had it not been, one star no question.

    A-Serna Landscaping - landscaping - Updated May 2026

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