I was very excited to get married in a secret garden. But, after all is said and done? I feel there are better options out there. The garden and reception hall IS GORGEOUS, but that's about all they have going for them.
My husband and I were promised a personal experience, with very detailed decor, specified to my liking. But, we were over promised and under delivered. I didn't get the personal experience I was hoping for. Instead, I got a tired team of wedding planners and photographers because they over book themselves and leave no time to really personalize anything. And since I was the last wedding of the weekend...well you can imagine the rest.
Very unprofessional. Russ and Rachel both looked annoyed with my wedding party through most of the pictures. All of the pictures of bridal party were the same. When we FINALLY actually received our wedding pictures, which was over 4 months after our wedding, they were AWFUL. Unedited, and SO MANY of my pictures were missing- including my husband and I walking into our reception. THERE IS EVEN A PICTURE I RECEIVED THAT HAD MY LITTLE SISTER IN THE BACKGROUND IN HER UNDERWEAR, GETTING DRESSED. That was in my "edited" pictures.
When I voiced my concerns, I was "educated" on the difference between "photo manipulation" and "color retouching". And I was told that retouched pictures were not agreed upon- completely false according to my contract. The pictures of us kissing and fireworks going off? Mostly smoke. But, I've seen other daytime weddings and their fireworks were vibrant and smoke barely visible. Must have been edited. (Must be nice) My tan lines are too visible to have been "color retouched" and the detail in my dress was all washed out. Looking at these pictures, it suddenly made sense why I had looked eagerly on their Facebook page for months looking for the shout outs he gave and sneak pics of weddings he did for brides; and never once saw a post for my husband and I's wedding day.
I wouldn't want the pictures I was given to advertise for me either.
After discussion and AN ADDITIONAL WEEK of waiting, with no urgency on their part, I FINALLY received my pictures; although I am certain I'm still missing some. Some pictures are pretty, but will need to be edited. And most of them look as tho I had paparazzi. They did not pay attention to the background nor detail in pictures. Like I said, they were over weddings by the time my wedding (their 3rd in 3 days) rolled around. I only have 2 pictures of my Father-in-Law and myself; both of which his eyes are closed in. (I understand they can't open his eyes, but really? only 2 pictures?) And Russ was in SO MANY of my pictures, some with him creepily looking on. I don't know about you, but after the experience I had especially, I wasn't expecting nor wanting pictures of him. I also have pictures of us at the altar; you can't see him putting my ring on- but you can see the butts of all my guests.....again no attention to the background. I've not seen wedding pictures so unprofessionally handled. I have had several PROFESSIONAL photographers who've looked at my album and offered to edit them for free out of sympathy and just shake their heads at the quality of the photos.
They kept us away from our guests for an HOUR taking pictures (that we still don't have all of) to the point of me not getting to do a bouquet toss or garter toss, or dollar dance to help with the honeymoon or dance with my father-in-law, because by the time I was able to go to my guests; they had to leave! When I voiced I was upset, Rachel told me I should view this as a valuable time to take pictures while my guests were "occupied". After speaking with my guests- turns out they weren't even given a refreshment or allowed to have a drink of the alcohol WE HAD PURCHASED FOR THEM, until they were told they could. It was like being in a daycare. So many rules, and my guests all felt the same. . Whose wedding was it anyway? Mine or theirs? My guests said they were happy I'm married and that the garden was beautiful- but the staff was unprofessional and bossy.
There is so much more to be said, but I no longer have the energy to deal with it.
Brides, choose wisely; and if you choose this venue- be prepared to have a list of rules to follow (including when you can and can't call him because he does so many weddings, and even if his photographer tells you to call him, he will condescendingly ask you what day it is and treat you like a child out of line); and little to no communication unless you are persistent. I mean, I had to ASK for my wedding pictures and when I did she said she could meet with me the next day! WHAT?! I've waited 4 months for these and they weren't even going to tell me they were done. Had I not contacted them I would probably STILL be without pictures. And then to receive what I did? SMH. I cried and cried, and then felt angry I had WASTED time and money on this venue. About $6 Grand, all said and done. I wouldn't recommend. read more