terrible service. late delivery. owner is paranoid and extremely rude! would not recommend. ruined…read moremy daughters birthday!

This is a terrific florist--very easy to place an order online, with great communication about the…read moreflowers (I live out of state, and they called me to ask a question not long after I placed the order, just to confirm something). I got email confirmations of the order, with followup emails confirming delivery and providing a photo of the sympathy arrangement. Very reasonable pricing for the flowers and delivery, and I will definitely use them again when I need to send flowers in the Jackson area. Highly recommended!

Called on 3/11 to order flowers for special event. Told them…read morewhat I was wanting. Told them the date that I needed them for. Mentioned that I knew someone working there so chose them. Gave them my name and number, and mentioned that I worked in sales so that if I didn't answer please leave a message. Never got a call back, they never mentioned that our friend is no working there, and the event "30 year anniversary" was yesterday. I understand that maybe could not fill my request, but to never call back or anything? Please Do not reach out to me, event has now passed. You will not have to worry about future usage of flowers from your business...

Felt compelled to report/review, bc this was an AWFUL customer service experience! Called to…read moreexpress our dissatisfaction with a $150 arrangement (plus delivery fee). The arrangement was just less than what we expected for the cost. Also explained how the delivery person set them outside IN THE SUMMER & left them w/out making actual contact w/anyone. Voicemail was left only, and they left flowers on the porch in the sun! Rather than making it right, like a good business owner should, he flew off the handle and was very offensive. Told me to never call their shop again. Then, he unexpectedly came to pick them up from my relative's home. The audacity! Please learn from my bad choice, and go to another florist in TN. DON'T GO HERE!!! I've never been treated like that before by a business owner. Never. Unbelievable!

Went and checked out the flower shop after I met one of the florist everybody was very friendly and…read morenice and the shop had nice things in it definitely recommend this I will be coming here when I need some flowers or anything that I saw

I ordered a funeral arrangement from this florist and spent $100, expecting something fresh and…read morebeautiful to honor our loved one. Unfortunately, when I arrived at the funeral, I was shocked and embarrassed to see a wilted vase of flowers -- and to my dismay, it was the arrangement I had sent. The flowers looked tired and droopy, nothing like what you would expect for such an important and sensitive occasion. A funeral is not the time for subpar quality, and it was upsetting to see something meant to express sympathy look neglected. For the amount paid and the nature of the event, I expected much better quality and care. I cannot recommend this florist based on this experience.

Kemp, the owner of City Florist, fulfilled my every request to perfection. I contacted him after an…read moreunacceptable experience with FTD, I glad that I took the extra and best steps to personally locate and place my floral order directly and personally with City Florist in Jackson, Tennessee. Kemp, the owner ofCity Florist, solved the issue of me living in Minnesota sending a funeral spray to Jackson, TN without going through FTD, Telefloral etc. He was accommodating, informative, and the arrangement is beautiful. I know it's beautiful because he honored my request to text me a photo of the actual arrangement that I paid for. From now on I will skip the Telafloral, FTD's so called "convenience" and work directly with individual fulfilling florist. That way I see exactly what I ordered and the florist, who does all the work and incurs all the expense of running a brick and mortar business, gets the full amount that I pay. I will call on Kemp in the future for all of my floral needs in the Jackson, TN area. Thanks Kemp!

I ordered flowers to be delivered on my daughters 22nd birthday and nothing arrived! No email, no…read moreflowers, but they were happy to take my $108.00! There is a very pleasant person named "Chris" that answered my phone calls and he was very polite, but the flowers did not arrive and now I'm talking to my bank to report them. City Florist's excuse to me was that they did not have the flowers to fill my order? But there was no warning email, and then they took my money? I had also used Sands Florist in Jackson to send chocolates and a plant so thankfully I did this so my daughter had a gift. She said the chocolate was the most delicious she's ever had, so save yourself some trouble and use Sands Florist.

Chose this florist for an out of state order from Texas. Mainly chosen for their ability to deliver…read morethe order quickly to a Jackson funeral home. I have often been taken advantage of when I am ordering flowers from another state. Nancy's Carousel of Flowers was a very welcome exception to this experience. The flowers were delivered when promised and they were beautiful. Thank you for a great experience with your business. Much appreciated!

I placed an order this morning because this florist was the closest to the person I was sending…read moreflowers to. I just got an email letting me know that the florist "does not provide delivery to that area". WHAT THE HECK!!! YOU DON'T DELIVER NEAR THE CORNER OF SKYLINE DRIVE AND EDENWOOD DRIVE?????? IT IS ONLY 2 FREAKING MILES AWAY!!!

I cannot imagine ever using this florist again!! My previous order on Easter was never delivered…read moreand now my sister-in-law's flowers were never delivered! They were for her80th birthday which, unfortunately, she is spending in rehab center. What makes it worse is having ordered flowers online and then following up with 3 phone calls to Nell. I was assured each time the flowers would be delivered and they never were. I look for some excuse but alas, I just think the florist just doesn't care about it's customers.

I called this florist on 08/02/2019 at 0900. I placed my order, repeated myself several times as…read moreto who the flowers were for, and where they needed to be delivered. I was told that the flowers would be delivered by 1300 to my aunt's room in the hospital. At approximately 1130, I get a call from the florist, stating that it was her grandmother that took the order originally, and I needed to go through everything once again, in placing my order. after I did this again, I inquired as to when the flowers would be delivered, and was told by 1500. The flowers weren't delivered until 08/02/2019 @ 1000, and they weren't what I ordered. The card was even wrong. It had me as the recipient.

The customer service here is incredibly terrific. Elizabeth and her husband are top notch all…read moreabout making sure the customer is happy! They turned what appeared to be a difficult transaction into something as smooth as butter. We cleared things up on the phone and everything worked out perfectly.

Absolutely terrible. I purchased a flower package through a company called "From You Flowers." They…read morehave florists throughout the country that they rely on to distribute their product. I found out once the flowers were delivered that the florist they used was this one. First of all I paid to have the flowers delivered the same day I ordered them - I made the order in the morning, so there was adequate time for the flowers to be arranged and delivered that day. I waited to get a confirmation that the flowers were delivered; finally around 5pm that night I called "From You Flowers." They had no information from the florist as to the status of the delivery. The flowers were suppose to be a surprise to congratulate my sister-in-law on the birth of her son that day, but I ended up calling her to find out if maybe she did have the flowers. Nope, she did not. So the next day, 7:30am, I call up to the company demanding to know where the flowers are. Once they were in contact with the florist, they had no reason as to why the flowers were not delivered, but did promise they would be delivered after 12:30 pm (per hospital rules), which I could understand. I call my sister-in-law at almost 2pm expecting to have heard she had her flowers - STILL no flowers. I made another call to the company, to which they contacted the florist; flowers finally being delivered. When my sister-in-law receives them she sends me a picture; the most pathetic flower arrangement I have ever seen. There was one white rose, some yellow cheap filler flowers, and lavender colored filler flowers. This was for a baby BOY. Not a hint of blue any where. Just ugly and sad looking. I would never have allowed this as a gift to my sister-in-law had I known it was going to look so shabby. So disappointing; especially after how much I paid for these flowers, including a 15 dollar service/handling fee. Nearly 60 dollars down the drain; I feel like I was ripped off. Would never recommend this florist to anyone.