My step sons Dad and I have had the absolute worst experience with this daycare. There are many different instances where we as parents have been disrespected, not communicated with, and given terrible explanations as to why we were sent home with open bleeding wounds, bite marks, and clothing that was not our son's. My confusion is why anyone would pay these people to care for their children when they simply do not care enough to worry about the child's life and well-being, but are more involved with the "drama" of separated parents. I myself have asked multiple times to make sure I was on the daycare app to get notifications on how Zachary is doing in school, not only have I been given the run around, but I have been lied to as well as my Husband who has also been lied to over the phone, not once, but multiple times about how they have personally fixed the daycare app so I should be involved and able to see all updates considering I am an emergency contact. Unfortunately this is not the case. The experiences I have had picking up my step son is absolutely terrible. I have had the door slammed in my face, management can't even have a simple conversation with me or at least look at me when I am speaking to them, and I have had to wait almost a full 45 minutes for my step son to be brought to me.
Today was the worst experience I have had with the daycare. My husband and I have both communicated that we would like our son to have his temperature checked when dropped off (because 2 separate times we have picked him up with a fever and were never called). Because we had asked that in the middle of a global pandemic, we have had multiple interactions where a person of management had intentionally asked, "Would you like me to check his temperature too?" and made it seem like it was something to laugh about since it is something we requested. If only that were the only thing. I let the daycare know I was there to pick up my step son before lunch, and the person of management told me "We just sat down for lunch, can you give me 5-10 minutes?" to which I replied, "No, we are going to meet his dad for lunch, so he can just go before he gets served." Then she replied, "Okay, so you would like me to take his food away from him and not let him eat." To which I again replied with, "We are going to eat lunch with his dad." Then she turned around and brought him out with 2 chicken nuggets per hand even after I told them not to worry about lunch. Just to add: This was at 11 AM this morning so it was not even their lunch time, which isn't until 11:30. Then she made a point to go document on the app that we had interrupted his lunch and he was not able to eat or finish eating because we did not allow it. So not only did they not allow me to pick my step son up when I asked, but they made it seem like I was not allowing him to eat when I had literally come early to make sure we would make it to lunch with his dad and before he would be served at daycare. They then went on to contact my husband and asked how we could come to a resolution, and of course he asked them to call me and they NEVER DID. Again, if it was possible to have my step son removed from such a terrible environment full time he would be. I did not mention any names or any specifics, but this has been time after time with disrespect and it is just down right unprofessional and I am over it. If you have a blended family DO NOT, I REPEAT DO NOT use this daycare. They only want to involve themselves and want to cause issues and simply do NOT care about your child's life. read more