If I could give a negative star I would I lost my insurance coverage because the agent Donna Hermann and her Boss, Redina spelt my name wrong. Tomorrow is the 7th just found out when I got the mail that my coverage was denied because my information was input incorrectly several times. I brought this to both of their attention OVER 10 TIMES and I received promises and corrected paper work, but was still denied so they never sent in the correct paper work. Now I have no coverage. If you see this agency please keep walking on by. Worst decision I made in a long time, by going to this insurance agency. Oh and by the way she had my medicare card inher hand and a copy of it as well. So yes she had the correct information and did nothing to rectify it. Keep walking. read more