Andy replied to my message very quickly, and professionally. He did a super job trimming two…read moreovergrown trees in a way that demonstrated care and understanding of the tree species (I.e. how they grow, and how to manage them so that they will continue to thrive without overtaking the house). He also carried away all the tree debris. Great service at a reasonable price. Overall, Andy is excellent -- highly recommend.

I eventually hired Andy on a Monday night to cut my tree on Tuesday afternoon, however, on Tuesday…read moremorning, the city of Buffalo, who had told me they could not come to my house till next year, surprisingly appeared, and cut the tree early in the morning! But I did have a handshake agreement with Andy, who I thought was a good guy, and I'm confident would have done a good job.

From the estimate to the removal and stump grinding of our (way too big for the area) tree, to the…read moreclean up. Brian and his crew did a fantastic job! If I could give 10 stars I would!

(Update 3/27/23) Brian and 5 Star Tree Services were my first call after experiencing a downed tree…read morelimb as well as a particularly dangerous hanging limb over my neighbor's property after a bad wind storm the previous night. Once again, at 6:30 a.m.- Brian immediately returned my call/text- assessed the situation via texted photo, arrived on site (same day) with the right team, the right equipment and took care of it. As this is the second time I have hired 5 Star Tree Services it is particularly worthy of also noting that Brian is very well experienced, knowledgeable and skilled with his array of equipment in addition to paying very close attention to the cosmetic appearance of any work he does whether it be a removal, trimming or an emergency response. I'd also add that with so many services around, Brian is keenly aware as a business owner, the importance of quality of work and customer satisfaction both of which he is exceptional at-to include being just one heck of a nice guy to boot!!! Highly recommended.

We used AJ's Tree Services in the past and we recently hired them again. First time, we thought…read morethe service price was fair. This time, Chase came to give us a quote. When I learned the quote, he told me that they can't bring their truck/crane to the driveway (you can park 4 cars next to each other in this driveway/that's how wide it is), because it is "too narrow." He justified the price saying tree is "too high." The tree is three story high. Eventually we agreed and hired them. They were able to put their truck/crane and bins easily without absolutely no problem as he had told us. They finished the work less than 1.5 hours. Also, I am not happy that they did not cut the branches where we were told they would. They only trimmed some branches. The branches will grow next year to the same position, no doubt about it. The bill was $2000. I feel that it was a complete rip off.

We bought a house, in the winter, and when spring came it was pretty apparent that some of the…read moretrees on our property had suffered bore beetle damage. The trees were VERY large and near power lines and a main road. My husband researched this company and 2 others for quotes. AJ's sent an arborist who helped us triage the needs of our yard, and helped us determine trees that we could possibly save. They also gave us advice on where to start when re-planting. The other 2 companies sent, guys who do quotes. AJ's price was great and we decided to go with them. The day they came, the crew rolled in with 3-4 huge trucks full of people & equipment, they made quick work of the trees & a stump, cleaned up and were gone, painless. They will also be treating the trees we can save. Great experience!

We have 2 big trees in our backyard and we noticed last summer that they needed some maintenance…read more There were plenty of dead branches and some of them were getting way too close to the house. We called Davey Tree Expert and shortly after George, one of their arborists, stopped by. We discussed what needed to be done and he sent an estimate soon after. We noticed that the leaves turned brown prematurely during the summer. George told us both trees needed fertilizing. He pointed out to us, which branches need attention, needed to be trimmed or cut off. He also pointed out a lot of dead wood that needed to be removed. Fertilization was done in October and they recommend you repeat it each year. The trimming was planned for February or March, they give you 10% off if they can do it during the winter months. The first date got cancelled because the job they were at, took more tome than planned. Yesterday, March 3rd, George called and said they had an opening and can they come over now. Sure. A crew of 4 with 3 big trucks showed up shortly. Our driveway was too narrow for the cherry picker, so 2 guys climbed the trees to do all the work. The 2 others handed them their tools, cleaned up all the falling branches and mulched them immediately. It was a fast operation, an hour and a half at most. They cleaned up the driveway before they left. If you need tree maintenance done, Davey is the company to go to.

We needed our two Silver Maple trees trimmed, especially the one that was sending out branches over…read moreour neighbor's fence. The Davey arborist came over to discuss what we had to have done. He told us we needed to have our trees fertilized. Lack of fertilizer was the reason the leaves were turning prematurely brown each year, not because of the change in season. He also described which branches specifically had to be trimmed or cut off entirely. The Davey team came in October to fertilize our trees. They would return sometime in the winter months to do the trimming. Today, March 3, 2021, a team of four men came with their cherry picker. Unfortunately it seemed too close to the houses on either side of the driveway to get the cherry-picker up our driveway and so instead two men climbed the trees and sawed and cut branches; the other two men picked up the branches and sent them through the machinery to turn them into mulch. The entire job took approximately an hour and 1/2. The men used their blower to clean up the tree "crumbs" in the driveway. It was a very efficient operation, very neat and tidy.

Have used Al's on three separate occasions and have been very impressed with the quality of their…read morework. Most recently they trimmed a large Honey Locust that was sprawling over and touching my neighbors house. Promptly came and did the estimate. Arrived with a large crew and a wood chipper. Great trim of tree and impeccable clean up. Definitely highly recommend them....

This is the second time we've had Al's Tree Service and as per the first time, they showed up on…read moretime, had us go over what we wanted done and preceded to getting the job done. Again they cleaned up all the debris and left with our yard clean of any branches. Highly recommend them. Thanks again, Paul and Barbara Ensminger

Larry gave me the best estimate out of three companies and then he proceeded, along with his team…read moreof two others, to do an OUTSTANDING job. Our yard was significantly overgrown and the work was herculean. It was a hot day and yet Larry, another man and woman, worked efficiently and deligently. It's as if a light went on in the back yard, it's now so bright. I could not be happier and would highly recommend them. If i could give them 10 stars, I would. And they were all considerate and professional. Veronica p.s. clean up was excellent too

We and our neighbor used them to take out a couple trees in our front yards, and in the process of…read moreremoving my neighbor's tree, they badly damaged a new planted tree in our yard. Larry told us they would replace the tree when they returned to trim some branches in our back yard a couple weeks later. Larry then texted me a couple weeks later to say he would not be coming back to trim the trees in the backyard, but would still replace the tree within the next week. He claims this trim request was after they had taken the tree down, but we have emails that prove otherwise. We were quoted before he even came out to take the tree down. He then blocked my phone number and has still not replaced the tree. All of my iPhone texts turned to green, they were blue in previous conversations, and my calls went right to voicemail when I tried to call the day following him informing he would not be coming back out but would replace the tree and when I called a week later for an update, as well as the week after that. A few weeks ago, I even tried to reach out through their website, with the information on the tree that was mangled, and he still has yet to respond. They also left a 4' branch stuck in our yard, sticking 3" out of the ground from when they fell our tree, and didn't even bother to try and remove it or let me know. Pretty hard to miss. I had to dig it out of the ground myself. I tried to text him pictures, but they went undelivered as he blocked my number. He then tries to dismiss that he blocked my number and claims that he responds to all messages, however I have screenshots of the texts and a call log on my phone that prove otherwise; not to mention the email that went unanswered through his website. They are absolutely unprofessional and an embarrassment of a company.

Save your money, this company is the WORST!!! They show up when to get their money, but refuse to…read morereturn calls. Don't take off work to wait for them to show up, because Tony is a scam artist. He won't show or call, especially if you have a complaint. And if you pay cash, make sure to get a clear receipt, and SAVE it! Because they'll call months later (likely hoping you tossed it) and say you owe a balance. They'll start the work immediately so that you can't back out, then a two day job will turn into a 4 month job. Just go read the complaints on BBB. All the same. Can i give negative stars?

This company sucks. They never communicate. They don't return phone calls. You have to keep…read morebugging them to get anything done. After I finally got them out to take my tree down about 1.5 years ago, I still had to call them to fix the 24 18" by 18" pavers their truck drove over and crushed. You would think they would have said something to me 1st, but no. This took another set of back and forth phone calls and after they fixed the pavers they still were not as straight and even as before (not even close). So they had to do it again. The 2nd time was better, but not as good as original. Of course this time also took many more phone calls. Now 1 1/2 -2 years later I couldn't understand why grass was not growing where the tree was. They only grinded the tree stump down about 1-2' below the surface and covered it up with dirt. I had to dig it up this year to find they did not grind the normal 8-10" to properly grow grass. I finally got them out here 2 months ago and they said I was right, we will be back to grind some more. I am back to trying to reach them again. I did get to talk to one women who stated that they were waiting on the utility company to come out and verify their were no lines underground. But they would have checked that before they cut down the tree the 1st time. Pain in the ass company. I never write reviews, but I didn't want anyone else to go thru this. DO NOT DO BUSINESS WITH THIS COMPANY. Jack D.

Robert Mays returned my call quickly and showed up when he said he would. Good customer service is…read morescarce these days, which impressed me. He trimmed our evergreen tree and cleaned up in record time (on a Sunday afternoon) and at a very fair price. I highly recommend this service.

I just want to warn people who may be thinking of using them…read more My brother next door hired a solar company who subcontracted Mays to remove a couple branches from my oaktree that were hanging over his garage roof. Instead they took down half my tree. Even after we told them not to cut anything on that tree except for the agreed upon branches. Pretty much an F-U to us.