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    A Aardvark Roofing

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    10 years ago

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    Ascent Roofing

    Ascent Roofing

    (1 review)

    Contract was setup on Nov 2, 2018 as part of a home closing. The home needed new gutters, the…read moreseller made a check out to Ascent Roofing to install new gutters for $1291. I planned on painting the roof fascia board and it was recommended to wait on gutters until the fascia board was painted, so an agreement was made to install the gutters that following spring. I called Kevin Dickerson, the owner, several times and left voicemail messages between June 3-19, 2019, to schedule the gutters install. I finally emailed him on June 19th and received a reply back on the 20th. He said he would contact his gutter installer and have her call me to set up an install date. His gutter installer never contacted me and Kevin would not give me her number so I could call her. I tried calling Kevin several times again, again leaving messages, and he never called back. So I contacted his Sales representative, Donovan, on July 27th and explained the issue. Donovan said he would contact their installer and tell her to contact me to setup an install date. I never heard from anyone again, so I called Donovan on July 2nd and left a voicemail. Donovan replied quickly and said the same thing, he would contact their gutter installer and have her contact me to setup an install date. Donovan also stated that if their installer did not promptly setup an install date, they would refund my money. Again, I never heard from their installer. I texted Donovan asking when I should expect a response, but he never replied to that text. I called Donovan again, he said that would talk with Kevin Dickerson, the owner, about a refund because Donovan was unable to process refunds. I asked again when I should hear about this refund and he was unable to give me a date. I texted Donovan again on July 16th explaining that I have not heard from anyone and asked for him to contact me in order to square this situation up, he never replied. Better Business Bureau complaint filed today.

    RC Home Improvements - Copper gutters installed in Broadmoor neighborhood.

    RC Home Improvements

    (12 reviews)

    Through Rafael, Jenni, and Simon, along with the help of a great Public Adjuster (Compass…read moreAdjusting), my wife and I truly got the most done on our home with the least amount of stress. The work was performed as scheduled and to our expected quality (that, coming from a finicky engineer). There were no surprises at all. I cannot express our gratitude for RC Construction. We are thrilled with our house remodel! Our home suffered hail damage to the roof, windows, doors, decking, and stucco. We filed a claim with our insurance company. The insurance company only offered to replace some windows. Like most people, my wife and I did not know what our insurance contract actually covers and how to deal with insurance companies. Rafael knows this well, studies it, has personal consultants, has years of experience dealing with insurance companies and has a good relationship with Mark at Compass Adjusting. Together, they explained the policy and expectations. One phone call and one meeting later and we had committed with one rule: RC will only repair what is agreed to with the insurance company; we want zero out-of-pocket expenses. Keeping in mind the insurance company tried to get away with replacing only a few windows, the final project (ALL covered by insurance!) included flat roof repairs, roof drainage/gutter repairs, 22 new windows, 2 new doors, all new stucco, deck repairs, interior wall repairs, and complete interior paint. RC Construction and Compass Adjusting managed the insurance company so we never had to make even a phone call to the insurance company. We just sat back and let them do their thing! Referring to a previous review: Keep in mind, most contractors use sub contractors. Some of them also use their own subcontractors. RC has a great team of subs - most of them know each other through their church. All were in our house daily for 6 months and we had no issues with any of them. They were all great people! Still, it's up to us as home-owners to know what we're committing to, set agreed-to expectations and we shouldn't be writing reviews before the work is done. Part of that work includes a walk-through and (usually) final touch-ups. It has now been 3 months since our remodel was finished. The only thing we had to call them back on was that we found the window manufacturer had 2 wrong handles on the windows. One right-opening had a left handle on it and one left-opening had a right handle on it. No biggie - their window sub came out and switched them. We are very, very happy with the work done by RC Home Improvements!!!

    My husband and I are repeat customers of RC Home. We have worked with Brisa and Hector on 3…read moreseparate occasions; each time has been for hail repair. The words that immediately come to mind are professional, thorough, and considerate. This is not a company that is just going to quickly throw some shingles on your roof and do a quick paint of your house. Their work crews take their time and make sure everything is done to an exceptional standard. The work they do is high quality and they will make sure you are completely satisfied with the end result. They make it so easy to deal with an insurance claim as they handle all of the communication. They will never ask you to pay anything beyond your deductible and they will meticulously inspect your property to ensure all damages are covered and repaired by insurance. We have had neighbors comment on the quality of their work as well as the professionalism of their employees. We, as loyal customers of RC Home would highly recommend them and we will continue to use them for our home repair needs.

    A Aardvark Roofing - roofing - Updated May 2026

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