It's been a very frustrating experience with Insurance Brokers West. I have attempted multiple…read moretimes over phone and email to confirm cancellation on auto and home insurance. My request has been ignored. I would not recommend working with them.

I have known Maria S. for two years and she helped me a lot with my auto insurance. She is very…read morehard working and honest individual.

Go see Frank. He's…read morethe real deal. Knowledgeable, proactive and on your side. Thanks for making this transition easy. - Robert, To Live And Drive In LA

Frank is knowledgeable and fast at getting us a new policy. He helped us save $4,000 on a new…read morepolicy. He's been in the game for a long time so he knows what he's doing! He's our top recommendation for any and all insurance. Thank you Frank!

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

I always give great reviews when warranted but after my experience at this place I refuse not to…read morespeak up! I am not sure about the business or any other agents here, but there is an Agent that is employed here by the name of Phena Demyon. We had our entire family here with a total of 5 auto policies and 1 renters policy. We have all left and taken our business elsewhere! This agent has dropped the ball and fell short of what customer service and professionalism truly stands for! On numerous occasions to say the least, we have all had an issue with her professionalism on an individual basis. Phena Demyon just does meet the mark whatsoever! Phena will sell you with a good song and dance. But when it comesU to delivering she continues to fall short of being an Insurance professional! We have all left this company due to the Phena's unprofessionalism and her lack of finalizing tasks! But the straw that broke the camels back was when the payment portal was having technical issues and one of our policies were canceled. I have screenshots to prove the system was not working. But did not receive any satisfaction from the issue. After the policy was canceled Phena told us it would take Mercury Insurance 15 days to rewrite our policy! You have to be kidding me! So this Insurance Agent thought it was okay that we be without an automobile policy for 15days?!!! So what were we supposed during the 15days it would take underwriting to rewrite the policy? I have been insuring my vehicles for over 30yrs and I have never heard of this non-sense ever! I immediately called another company and had the same policy with Mercury the same day. 15days huh? Phena Demyon/Thousand Oaks Insurance Agency This place is the worst! Take your business to professionals not these novices.

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!

Jill and her staff are wonderful. They are very knowledgeable about every detail when it comes to…read moreinsurance. And there customer service is an A+. Thank you Jill and team you guys are the best, keep up the good work.

Thoughtful and professional. Cory and Sandy have always come through for me. They're easy to talk…read moreto and they have always found a solution for my insurance needs.

Excellent and professional insurance services. Friendly and helpful with all questions and…read morerequests. Both Corey and Sandy always easy to work with.

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

if there were 10 stars Sara would get 12!…read more Absolutely the BEST, courteous, prompt, knowledgeable, and perhaps best of all, recently she did what was best for me, and not for her. They don't make em like her anymore....cannot recommend highly enough

Wonderful to work with! Always ready to help and answer any questions. If you're in the market for…read moreinsurance I would definitely recommend.

I have recently switched insurance companies after 38 years due to a huge hike in my 2023 insurance…read morerenewal. I called and emailed my insurance agent to ask for a explanation of why my insurance doubled in price. He never responded or got back to me nor did he care that I was upset. I decided to shop around, a change was needed. I was referred to State Farm through a neighbor. Sunshine at State Farm took care of all of my needs, she was very efficient at her job and I felt like she cared about making us happy. State Farm also got me very close to my original price I was paying for yearly home owners insurance. I am so happy at the switch I made. I am a very satisfied and happy new State Farm customer. Sunshine made my experience the best. She is Great!!!!

absolutely a great insurance to get. they are affordable and very detailed in what ex is coveredread more

Absolutely outstanding! From start to finish, the service was flawless. Mr. Pasillas was…read moreprofessional, attentive, and truly went above and beyond. I couldn't be happier and highly recommend this business to anyone looking for quality, reliability and amazing customer service. Thank you.

Claims has told me for 9 days, "we're in the process of picking up your car (totaled), then it…read moretakes 2-3 business days to appraise loss and pay out"?! NINE days.....but when you owe them....its yesterday?!

Este was amazing at helping us find the right plan when our insurance notified of cancelation due…read moreto living in a fire zone. We can not thank her enough!

Tim was incredibly helpful and made the process of getting insurance easy and painless…read more I've never had an insurance speak to me like family before. God Bless Set Apart Ins. You guys are definitely set apart

I have my house here in Los Angeles insured with TWFG Simi Valley. I also have an umbrella policy…read more Justin Effler is my agent. He is the best insurance agent I ever met in my life. He is meticulous, friendly and effective. For example, I asked him a detailed question about my house insurance + umbrella policy, related to whether it protects me against libel lawsuits for my reviews here on Yelp. [This may not be widely known, but some homeowners insurances do provide such a protection.] Justin took this question seriously, read into the fine print of my Travelers policy, and determined that yes, it does protect me (as long as my reviews are honest). So, this gives me additional peace of mind when writing reviews here on Yelp. Thank you, Justin!