As a property owner, I have concerns about their solvency. We have seen multiple late payments…read morefrom them this year without any real explanation. They are currently late on two months of payments. I think their staff is great and they do a good job responding to tenant concerns. However, when cash flow is an issue for a management company, I worry about a possible quick exit and where that leaves the tenants.

If you are an owner of rental property, do NOT use this company. Their "trick" is to issue you…read morechecks that never arrive and never get reissued. Then they move their bank account and keep all the funds that didn't get to the owners! They are crooks!

Although I have not leased an apartment from them, this is one of the only apartment complexes to…read moreget back with me after an inquiry. He answered all questions I had, and suggested another property vacancy. A good business person and very friendly!

they are ok for the most part and they keep the properties mostly clean. Located in grandview. Many…read moreapartments for rent.

Raymond and his team is wonderful. I used 2 property management companies in Kansas, Raymond's team…read moreis definitely the winner. They always respond timely, and their price for property management and also repair is fair. I already transferred one more property from the other management company to SCUDO, they helped to get it rent ready within 2 weeks and rented it out in a month. The tenant they found always pays on time, and seems to maintain the property very well. Definitely will recommend SCUDO !!

Landlord Beware As I write this review of SCUDO Property…read moreManagement, I genuinely hope that I can steer other property owner's away from this company so they don't have to share my experience. SCUDO is a poor choice for property management as it failed to take care of my properties (it managed 6 of my properties over the course of a year and a half) without providing a reasonable level of diligence while charging constant and excessive fees. As an out of state owner, I must have a property manager that I can trust to take care of my property and not take advantage of me. Some examples of not operating with a reasonable level of diligence include, but are not limited to: 1. Charging for a new dishwasher which was never installed. When I moved the property to a new property manager, I discovered what had happened, and while SCUDO did reimburse me, it clearly failed to do its job. 2. My properties were all delivered to SCUDO clean (spotless) and ready to rent. During the process of finding renters, SCUDO determined that the properties had to be cleaned again. I was charged $300 to $400 per property to have them re-cleaned. First of all, SCUDO should have taken care not to have people with dirty shoes trapse through the house during showings. Second, the fees are beyond excessive to clean an empty house. 3. When the new management company went to get keys from SCUDO, there were NO KEYS for 2 of the properties, and they were given a key for another property that didn't work. 4. Two of the six properties (which had been fully remodeled one year prior, in fact one was a new building) had a laundry list of issues we had to address. Any manager paying attention to the property would have brought these issues to my attention. Some Examples of the excess fees include: 1. A "maintenance coordination fee". Seriously, I can't make this up. 2. $125 fee for preparing a 1099. I was charged this fee twice on a property SCUDO managed for 12 months (despite the fact that no 1099 was necessary the first month since there was no revenue). 3. SCUDO's "submission to legal" fee. Every other property management company I have worked with will bill the tenant for these fees and reimburse me once collected--not SCUDO. 4. $1000 to leave before 12 months fee--seriously, a fee to hold one hostage since SCUDO knows the value of its service. 5. $99 periodic report fee--I am not sure what is being reported as a third of my properties had major issues uncovered immediately by the new management company. 6. They also charged at least one of my tenants a "tenant benefit package" for $31.99/ month, when the tenant applied for rental assistance, SCUDO took close to $200 out of the rental assistance money for this "benefit" as well as late fees (which, of course, went to SCUDO). Essentially, SCUDO is always careful to act in its own best interest rather than that of its clients. 7. Of course, there is the 8% per month "management fee", but I am not sure what you get for this, as SCUDO charges an additional fee for everything that a typical management company covers in the 8% management fee. 8. These fees add up, January through November, on the three properties that SCUDO managed, their fees alone were 16.28%, 17.73%, 14.7% respectively. If you are a property owner, if you hire SCUDO, you should build in at least 16% to 17% for their fees in your pro-forma.

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.

I lived there almost 3 years, never a late payment ever. Always let them know when something…read morewasn't working and they responded quickly. An ongoing problem was my front door wasn't opening. I would have to use my back door. One day I noticed that every room in my duplex was buckling and caving in. The floor between my living room and dining room buckled so badly I tripped over it. I immediately took pictures and informed them. It took 4 months of people coming in and out to fix that. 2 weeks later, my front door didn't open again. I let that go. One night my sister was visiting me and the temperature was-10 degrees and my old, old, old furnace stopped working! It was around 10 pm when I finally called the emergency number provided to me. No response. Called again and left a message. Got a call from Teresa Penner telling me to never call again with a tone in my voice. I asked what tone? I don't have heat! I asked why do you have an emergency number when there is noone coming out, it goes straight to you? 4 days later the furnace was replaced because it wasn't working! From that moment on I was treated poorly. I wanted to move out and informed them. I was told to break the lease I had to pay $500 for "release fees "and pay the next month rent, which I did. I paid February's rent, which had been raised through the years to $1115 , and turned in the keys February 14. I paid the $500 "release fee". I asked to be kept up to date. I wasn't. Finally got a response that there were major repairs that had to be done. Again asked, what repairs...no response. What major repairs? Lifting the house, putting braces under the house, digging 30 feet deep to do that are major repairs that I went through for 4 months. What major repairs are left? Again, nothing. I left that house so clean. They informed me they would be there February 17 at 8:30am to do the final walk through. I couldn't make it due to job and very short notice. Heard nothing about what happened, although I kept asking. They finally rented it March 17th, 1 month and 4 days later. I now owed for March rent. I asked why it took so long to rent. Again, no response. Waited to get some kind of return on my deposit. They waited just long enough to charge me for 17 days, which they took from my deposit. Received a letter from them with pictures trying to explain why I would not get a single dollar back from my deposit, but claiming I now owe them $45! I paid a full month rent, only there 14 days, paid $1050 deposit, received nothing from that, paid them $500 for "release fee", left the house clean and I get absolutely nothing back from my deposit and I owe them $45!!!. Please stay clear of this company because they only care about the owners. Renters are not important at all. So sad because owners are nothing without renters and that company is nothing without happy renters. Please stay clear of any property that is managed by Penner Property.

Teresa and her staff do a fantastic job! They are professional and maintain the highest integrity…read more I'm so happy I found them! After years of being taken advantage of by a different local PM company it was time to move on. We found Penner Property Management 4 years ago and have been extremely happy with their services. They take care of our property and look out for their clients. Thank you to Teresa and her team for excellent Property Management Services! We appreciate you!