I am fairly new to the complex I live in but the workers are super sweet and ive never had an issue…read morewith them being unprofessional. Only 2 things i could complain about but Im sure they will be handled in no time. I really love how fast their maintnance team was with fixing my ac! I was not expecting them to get it done so fast but man they were on point! Also miss Krista in the office always has an upbeat and cheerful voice when i call. Serreta Properties is the place to be!!!! Megan Bohon

Let me just say that I recently had to get Tags renewed and found out that we were owing 67.00…read moredollars in a Sanitation bill that we shouldn't have incurred since we didn't leave any trash. They even kept a large amount of our deposit, claiming we owed them for cleanup even though I left the place very clean. I even had someone come and clean the place professionally. On one occasion when the Central Heating Unit wasn't working, Maintenance kept telling me that nothing was wrong with the unit. This was in the summertime and We as a family couldn't deal with the heat in the house. I kept pleading with Maintenance but no action was being done on there part so I called Grisham Air Care, and he found out that a part on the unit needed to be replaced. When Tim saw the Grisham Air vehicle he came to our house, I stated to him that the Tech found out what was wrong with the unit. The first thing he said was oh there's nothing wrong with the unit all the while the Tech was explaining to him what was wrong. Tim declined for him to replace the part that had malfunction. Tim the said that I can pay to have it fixed and It would deduct it from your rent. Well I later was stuck with the bill in the amount around 200.00 dollar's. I don't know how other people are treated but it's a shame how the business treated my family. I wish I would have taken them to court about this matter but at the time my disabled Veteran husband was not well and had continued to be unwell. Serreta Properties just didn't care. I believe that the owners live out of state and they don't care either. I also had my 5 year old grandson that I was raising at the time when all of these things were happening. I was really stressed!!!!! But they didn't BREAKE me because I'm strong. And I believe in KARMA !!!!

My mother moved into a home that is managed by this company and it has been a nightmare from the…read morestart, The home was very nasty and it took us three days to clean we should have walked away at that time it was in August. Now we have been telling them for a month that there is an infestation not mice large RATS. They are refusing to let us out of the lease and refund the deposit. We have filed a complaint with the Attorney General's office today and will be filing a lawsuit ASAP. This company is absolutely disgusting and not very helpful. I am a cancer survivor and I am disabled. I am now having to move again and pay a deposit as well as rent and they are refusing to help me in any way. They did let me know that the homeowner is a licensed attorney and refused to allow me contact with them as well. I will also be filing a complaint with the Better Business Bureau and the City of Hot Springs as well.

If I could give this place -1 stars I would. I went to Hot Springs to visit my friends and some…read morerandom service people that the management hired were very rude. I gathered that they refused to fix the buildings AC for months, in the summer, no less and then one of the service men, Juan it said, was sexually assaulting a lady. It was crazy. I reported it but I was told to essentially shove off as I don't live there. Hope that lady is okay and nothing bad happened to her.