Jack Bazemore is a good owner and a great family man that does not take breaks and works extremely…read morehard to build up his business.

terrible customer service. was told over the phone a rental would be 55 bucks. showed up to the…read morestore and a sign outside actually said it was 55. (luckily I took a pic cause they changed it lol) anyhow they wanted to charge me 65. it wasnt even about the 10 bucks. hell I needed it, i woulda paid double. but the unneeded attitude i got from the cashier guy about the 10 dollars ensured i definitely wasnt gonna spend another dime at Rich, ever.

From the owner: Rich Hardware Rental for All Your Hardware and Rental Needs 6 Days A Week. Offering a large…read moreselection to suite your every hardware need. Whether you are a contractor or just doing some minor home improvements, we have the tools and equipment to fit your needs.

Employees texting at the cash register. Cannot be bothered to help find anything. "It should be in…read moreaisle xxx". Can't be bothered to help locate a lumber cart. Meanwhile they walk aimlessly through the store. Extremely poor service.

Ordered a 1098.00 mobile work bench which of course wasnt available at the barboursville location…read morebecause white was the preferred color choice. It was ordered 12-17-19. It shipped from Hagerstown MD. It arrived at Monroe Ohio then sat for 5 days. When it finally shipped, it took 3 days to get from monroe to barboursville. Monroe is 2.5 hours away. It has now been 9 days and home depot can only state it hasnt arrived as of todays date 12-26-19. So it must be concluded that Home Depot cannot accurately schedule delivery dates and customers cannot rely on Home Depot to get large items to their customers in a timely fashion.

First of all, I was amazed at Jarred's timeliness and diligence getting my work done. Alerting me…read moredaily, he was his way, not missing any day, and NO failure to show up. I appreciate his communication skills very much. It was rather a large job of landscaping requiring a lot of demolition. Nonetheless, the work was completed in a very timely manner, professionally, and even better than I had imagined. So very happy with the end result. And Jarred is a pleasure to work with.

I called Jerrod a little after noon on a Wednesday when I was informed by my tenant that her water…read moreheater was leaking. Living in a very rural area it is sometimes difficult to find a reliable and responsible person to do services in a timely manner. Jerrod said he could do the job and would be on the way as soon as he picked up a new water heater. I didn't realize Jerrod was located in Kanawha County and my rental was in Raleigh County but Jerrod showed up and completed the work. As it turned out, he had to make another trip to swap water heaters do to space limitations. He also had to remove a door frame to get the new one installed which he did and replaced and repaired the door frame as well. Jerrod is very service oriented and is very professional and courteous. I highly recommend!