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82nd Airborne Division Association

5.0 (1 review)
Closed • 3:00 pm - 12:00 am (Next day)

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9 years ago

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U.S. Department of Veterans Affairs

U.S. Department of Veterans Affairs

2.5(11 reviews)
1.2 mi

The El Paso VA is pretty nice. They offer medical services and care (including dental), to US…read moreMilitary Veterans, like myself. The hospital/offices are well kept, staff is seemingly friendly, and at least in my experience, appointments are easy to come by. Granted, I don't need much (as I still receive TriCare services as a retiree), and I'm 100% disabled... meaning, experiences will vary depending what you need and what you're covered to get. But for me, I'm pleased.

I recently interacted with David Jones, the Privacy Officer at the El Paso VA, regarding…read morecorrections and discrepancies in my medical record. Unfortunately, the experience was far below the standard veterans should expect when dealing with sensitive privacy matters. When I asked for clarification about missing documentation, unexplained late entries, and improper contact, Mr. Jones stated on a recorded call that requesting my medical record to be accurate was "harassment." This response was surprising and unprofessional, especially given that veterans have a legal right to request corrections and explanations under federal privacy regulations. Throughout the interaction, Mr. Jones was dismissive, avoided answering basic questions, and declined to explain processes that fall directly under his responsibilities as a Privacy Officer. Instead of providing transparency or guidance, the communication felt defensive and unhelpful. Veterans rely on the Privacy Office for accuracy, clarity, and accountability. My experience with David Jones did not reflect those values, and I hope the VA takes steps to ensure veterans receive respectful and informative support when addressing their medical records. Expect David Jones to play the victim after creating victims with his behavior. There is nothing as comparable as neglectful and dysfunctional this place.

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U.S. Department of Veterans Affairs - The eye glass shop is bigger and has more room.

The eye glass shop is bigger and has more room.

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82nd Airborne Division Association - social_clubs - Updated May 2026

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