The perfect storm of a flat: driving a truck (AAA does not service trucks) which has non-standard…read moretire size (Japanese truck) on a Sunday (most places along Interstate 5 are closed). Thank heavens for mobile phones and smart phones. Finally, after numerous calls and being forwarded to call centers in India and Ohio (!!! really?)), we reached Eppler. Oh my what a difference. By this time, we could explain the entire situation in a few words and the man at Eppler took care of us. He couldn't make it immediately (there was a case before us) but gave us a wait time. Then he called because the preceding case was longer than expected. Drat, one thinks. BUT, he called OTHER towing/repair houses and found one with our tire size and close to us. He put us in touch with that repair house - who did a great job, changing out two tires and putting us back on the road. Eppler received no money from this but saved the day. WE RECOMMEND THEM HIGHLY!!!!!!!!!!!!

DO NOT USE!!! VERY UNPROFESSIONAL!! I locked my keys in my…read morecar at the Pilot station, right across the street from their yard outside of Madera. I called, the dispatcher, said she'd need to get a quote from her supervisor, then call me back. She called 10 minutes later with a quote for $195, sent me the invoice, and said she'd dispatch a driver. I paid the invoice, and did not hear back for almost 30 minutes. I called her back, she said the driver was on his way to pick up the lockout kit from their yard - across the street from the Pilot. Ten minutes later I get a call from their driver, he asked the year/make/model of my car, and said he'd be there in 10-15 minutes. Another 30 minutes goes by and I receive a call from their dispatch and she tells me her driver said he wouldn't be able to unlock my car because of the key fob being in the car - I told her this was the 2nd time I have done this, and it wasn't an issue last time. She once again said they couldn't do it, and her supervisor would need to be the one to issue me a refund because she couldn't - but was unaware of how long it would take to post back to my account. I called another tow truck company. The driver was there within 5 minutes, used the same lockout kit that was used before - with absolutely no damage to my car - and I was on my way within 20 minutes of my phone call to them. Also, for a third of the price! If you need ANY type of tow service in the Madera area, use Ron's!!! DO NOT USE THIS PRICE GOUGING COMPANY!!!